Take it from someone who is involved in outsourcing for many years already: it is a financial decision, sometimes covered by operations' arguments, but always decided by it's effect on the bottom line. Disney is throwing the towel for PI, stating that 3rd parties will do a better job. A better job for Disney's bottom line, NOT necessarily for the guest experience.
95 DLRP
96, 97, 98, 99, 00, 01 ASS
98, 01 DLRP
98 DLRP
00 DLRP
02 DLRP
02 CBR & AKL
03 DLRP
03 CBR
03 DLRP
04 DLRP
04 CBR
05 May: PC, Jun: ASS & Sep: PC
06 Jan: PC, Sep: PC
07 May: PC, Sep: CBR
08 Jan: ASMo, Sep: Pop
09 Feb: OS, Sep: SS
11 May: SS
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