|
|
|
-
Not sold on POR; can I vent?
The past two times we were at Disney we stayed at WL which was fabulous. Now that we are a family of five, our options were slim. WL was out and so was the WL Villas unless we won the lottery. So we arrived at the POR yesterday. I paid for a Garden View but was informed at check in we had been downgraded. Yes they refunded me $78 but I am disappointed in my view.
Then we had some luggage stored since our room was not ready and when we went to retrieve it they gave us the wrong luggage & it took time to find ours.
Then we need to use the pull down bed as we are a family of five. We finally get to our room at Midnight last night to find there is no blanket for the bed so my son had to sleep with me & my 17 yr old daughter = crowded.
And don't get me started on how jam packed the busses are!
And this place is huge and confusing and quite a walk to the food court even though I have been informed our building is as close as you can get w/o paying for a preferred building.
*sigh* sorry for the vent but at least I am at Disney so we can't help but have a wonderful time. Watching my kids having fun makes all of the above NOT important. We are having a blast; I just miss WL.
______________________________
October 1990 (off WDW)
September 2004 (WL)
December 2006 (WL)
February 2013 (POR)
-
Please Support INTERCOT's Sponsors:
-
-
Oh I forgot about Yehaa Bob! I read about him here. Thanks for the reminder! The boat ride to Downtown Disney sounds fun; that is in the plans for Wednesday. We did get the refillable mugs which are pretty great and you are right the Riverside food court is awesome. Okay my vent is over - THANK YOU - now on to enjoying the Happiest Place On Earth!
______________________________
October 1990 (off WDW)
September 2004 (WL)
December 2006 (WL)
February 2013 (POR)
-
Sorry things are off to a rough start. Personally I find downgrading you and simply issuing a credit unacceptable and not very magical. If they overbooked then they should be finding you accommodations that are equal or better than your booking. I would take the time to speak to a supervisor today and let them know how disappointed you are, it is their error and they can make this right.
- Lynn -
INTERCOT Staff: Theme Parks, DVC
-
I've never heard of a downgrade either, and am really surprised that was their solution for what was apparently their mistake. I second Lynn's suggestion of speaking to someone today. Don't let another day pass.
I'm sorry you aren't loving POR. I feel in love with it again last summer and can't wait to get back. We were in the mansions section, and I'm assuming you are in the Bayou since you are sleeping 5. The refurbbed rooms looked great though. Glad you are having a magical vacation otherwise. Please....talk to someone today!
-
My friend was asked if she would accept a roll out in the Mansion instead of the pull down bed...they leaped at that offer...yes, they had to close every morning to get around in the room...but avoided staying at AB, which she didn't like, but needed the extra bed. Take a walk over to the FQ...it's a nice walk. And POR food court has the best options of all except for A of A.
Pirate Granny
October 2020 — 3 nights OKW, 3 nights Poly Lakeview and 1 night BWV studios
November 2020 — BRV studio 9 nights
December 2020 entire family GV OKW
December 2020 January 2021 BCV studio
OH YEAH BABY !!! Proud owners at OKW + BCV + BRV + RR
-
Aw man, that is such a bummer. I'm sorry you aren't feeling the magic.
I would also recommend going back to front desk, but I HAVE heard of them "downgrading" people. It does happen. At least they were upfront about it and refunded you instead of sending you off to your room and not saying anything. Still, though, I understand the disappointment. If they are so booked that they had to downgrade you, though, you might not have much luck getting into another room, particularly since you have 5 in your family.
FYI, you should have called Housekeeping. They would have brought the extra blanket right away. I've had that happen before at a Disney resort and it was no problem.
FWIW, I love WL too, but my last stay there started off quite UN Magical. I had some room issues as well. They did get resolved, but it kind of soured my impression of the WL, knowing I could end up in one of those bad rooms again next time...
I also really like POR, but last time we stayed there, we were in an Alligator Bayou building that was practically in Epcot, so I hear you on the long walking over there. I wouldn't return unless I could book a Preferred Room in the future.
Natalie
INTERCOT Staff: Disneyland Resort-California, The Water Cooler
-
Originally Posted by VWL Mom
Sorry things are off to a rough start. Personally I find downgrading you and simply issuing a credit unacceptable and not very magical. If they overbooked then they should be finding you accommodations that are equal or better than your booking. I would take the time to speak to a supervisor today and let them know how disappointed you are, it is their error and they can make this right.
I totally agree with this. I think it's worth a shot to try to get walked over to another resort that sleeps 5. However, seeing as how the main complaint is due to the view being downgraded (but nothing else), I have my doubts that they will be too sympathetic. Really, the difference between Garden and Standard view is really nothing major. It's not like they were downgraded from a preferred building to a non preferred.
Unfortunately, all resort reservations carry some language to the effect that a room reservation just gets you a ROOM on property...any room, not specifically the one you reserved. It's how Disney covers themselves. They can technically put you anywhere they want, and you have "agreed" to it already via acceptance of the room reservation terms and conditions.
This is where the resort management gets a chance to shine. OP, go talk to the Front Desk Manager. Kindly request alternate accommodations that will more closely meet your family's needs.
Good luck!
Natalie
INTERCOT Staff: Disneyland Resort-California, The Water Cooler
-
We enjoyed POR but we were in the mansions - a Royal Room (wouldn't pay for that "upgrade" again but enjoyed it once). I agree that Bell Services there is somewhat slow, having dealt with them twice in our trip. The downgrade stinks! I think that should have been compensated with more than just a refund for the difference. Regardless of Disney's "language" in their booking system, you chose to reserve a particular room based on the view and pricing and it should have been available when you arrived. I thought that (and being able to charge more money)was the whole idea behind dividing up the many booking categories. I too loved WL much more then POR but we're likely headed off to a moderate in June as I just can't bring myself to pay for a deluxe no matter how much I would prefer to stay at one. I hope your trip is magical despite your resort issues!
Kathy ºoº
LET'S GO BUCS!
Next trip - June '14
Past trips:
6/13, 4/13, 7/12, 7/11, 1/11, 8/10, 7/09, 3/09, 8/08, 8/07, 12/06, 9/05, 7/03, 7/98, 5/96, 8/93, '70's X 2
-
I'm curious as to why the resort is so full they had to downgrade you, do you know? We watch the wait times on My Disney Experience and they are not bad at all, in fact it looks like the parks are empty.
We will be staying at POR on our next trip; DH and I were not to sure about the bussing..but DD must stay in a princess room at least once in her life....
1980 Disneyland
2004 & 2006 Pop
2008 AKL
2010 CBR
2011 POFQ & WL
2012 CSR & Contemporary
2013 Villas @ WL Christmas Family Trip
2014 YC 25th Anniversary Trip
2015 AoA Spring Family Trip
2016 Move to Florida and AP Holder
-
For starters, I would have never accepted a downgrade. You have a reservation for a specific view. They either honor that reservation or upgrade you. You should have been assertive, voice your complaint, and demand an upgrade. If it was a package and I already paid for it, there would be a lot of arguing going on. Believe me, I am an extremely calm person, but get me out of that and you do not want to be in front of me.
The second issue is that you are a party of 5. Personally, I would go 2 Value rooms to double everything vs staying in a 1BR villa or a mod. Each person gets a bed to them self and you could bring an air mattress for the little one.
As for the buses, I find this completely subjective. In a resort with 2048 rooms, assuming 3 people per room, that is over 6000 people to move. If you leave when the pack leaves, you are going to be waiting and on crowded buses. For me, I get to a bus stop about 1:15 minutes or more before park opening. Usually no huge lines. It may be standing room only on the bus, but no big deal. We also won't leave a park after the fireworks just ended. That is 50k people going for the exit, 4000 people going to a bus that can hold 100 or so people.
The good thing about the bus system is that you do not need to use it. That is the best part. If you do not want to deal with it, there are always cabs out front of the resorts available and at the park exits. It is just a choice whether the frustration is worth ~$20.
1 Week at Wyndham Bonnet Creek 06/17/17 - 06/24/17; 1 Week at Orange Lake Resort 06/24/17 - 06/30/17; 1 week at OKW 12/03/17 - 12/10/17
-
My first home is in Coastal Georgia, 30 feet from the saltwater marsh, and 3.5 hours from WDW!My second home is the Walt Disney World Dolphin Resort!CR,Poly,GF,BC,BW,WL,AKL,Dolphin,Swan,DL,CSR,POFQ,C BR,POP,AS,Vero.
-
Originally Posted by VWL Mom
Sorry things are off to a rough start. Personally I find downgrading you and simply issuing a credit unacceptable and not very magical. If they overbooked then they should be finding you accommodations that are equal or better than your booking. I would take the time to speak to a supervisor today and let them know how disappointed you are, it is their error and they can make this right.
Totally agree! I wouldn't have accepted the downgrade. As for us, we stayed there one night in dec 2011 and the first room they tried to put us in was really dumpy and stuffy/moldy smelling so we told them we needed to move and so they put us in the newly renovated rooms which actually turned out to be great! Loveeeeee the food court and just sitting outside in the back where the boat takes off. It is very relaxing and peaceful. And yeehaa bob is a great way to spend an evening after a long day at the parks.
Lindsey
1991-2005: every year!
Aug 05/06: OKW
March, May, & Oct 07: SS
Nov 08: SS
Aug 09: SS
Sept '11: AKL
Dec '11: BW
Mar '12: SS, WL, DCL Dream!
Aug '12: Pop
Oct '13: OKW
Feb '14: AKL
Dec '14: AKL
Feb 15: Beach Club
Feb 16: BWV
Oct 16: Aulani
Feb 17: BWV
-
Maybe I shouldn't have accepted the downgraded room. I'm not overly argumentative. I did state how disappointed I was but the lady checking us in could have cared less. She just said there was nothing they could do except refund the difference. We had a 6 a.m. flight; we were tired and wanted to get started with our vacation.
And yes I could have called housekeeping right away about the missing blanket but it was Midnight by the time we saw our room and got ready for bed. I called in the morning and we got our blanket. Our Mousskeeping has been awesome -complete with towel animals!
______________________________
October 1990 (off WDW)
September 2004 (WL)
December 2006 (WL)
February 2013 (POR)
-
Just go watch Bob Jackson and you'll forget about anything bad that's happened. Best entertainer at WDW.
Trista and Jeffrey
Happily Ever After 10-30-11
Disney Wedding Pavilion
-
Originally Posted by Tigger68
Maybe I shouldn't have accepted the downgraded room. I'm not overly argumentative. I did state how disappointed I was but the lady checking us in could have cared less. She just said there was nothing they could do except refund the difference. We had a 6 a.m. flight; we were tired and wanted to get started with our vacation.
And yes I could have called housekeeping right away about the missing blanket but it was Midnight by the time we saw our room and got ready for bed. I called in the morning and we got our blanket. Our Mousskeeping has been awesome -complete with towel animals!
I understand. I usually don't like to argue/complain either. I'm glad things are going well. Sometimes, you do just need to vent, nothing wrong with that!
Take the $78 you were refunded and go do something fun with it! Rent a pontoon boat at the marina and drive your family to Downtown Disney or something. POR really is a beautiful resort if you give it a chance.
Natalie
INTERCOT Staff: Disneyland Resort-California, The Water Cooler
-
A bad day at Disney still beats a good day a the office! POR is a bit spread out, but I've always loved the scenic walks there....
Holiday Villas (2000 & 2001)
Parc Corniche (2002 & 2007)
Comfort Inn Lake Buena vista (2008)
Port Orleans Riverside (2009 & 2010)
Pop Century Resort (2011 & 2012)
-
We enjoyed our stay there in December, but then we were not downgraded. I am so sorry you have been disappointed.
first visIt: November 1973
last visit: December, 2012
next planned visit: October, 2013 with friends
resident Fairy Godmother
hearts are warmed when friends meet
see ya real soon
~*~*~*disneydeb*~*~*~
-
-
I completely understand the not wanting to make a fuss, but you should definitely let them know that you're not pleased. I do hope the vacation takes a turn for the better and you have a great time!
I also understand your feelings. We usually stay deluxe, but we won a trip in 2001 that had us staying at POR. I'm not complaining, it was a prize trip. But, it lacked the magic that we felt at our usual deluxe, too. The place was really spread out and the buses were a mess, overcrowded and slow to arrive. I can't say it was a huge disappointment, because we were happy to be at WDW and on a free trip (even though we extended our stay and spent some money on that). But, it wasn't what we were used to and we decided it was deluxe or nothing for us at that time.
I say at that time, because I recently stayed at POP, a value resort, and it was pretty decent for me. Great bus service, easy to get around. In the future, you might consider two rooms at Pop Century or springing for a deluxe like the Polynesian if you can make it work. I think in either case, you would be much happier. Best wishes with making the best of this one.
Sherri
Next: Aulani Celebration 10/2018 (50th)
Past Stays: Contemporary, GF, Poly, BC, POP, POR, Dolphin, AKL Kidani, BLT
1990 August Honeymoon- GF
Delighted Disney Return Guest since 1981, DVC (BLT) since 2014
Share This Thread On Social Media:
Share This Thread On Social Media:
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
|
|
Share This Thread On Social Media: