Surprise At Check-In

[JerseyDad]

....although not occurring at my check-in (at the POP concierge counter), this past August we were offered a free up-grade to AoA from our room at POP. My brother was staying at AoA with his family (their first WDW visit) and had mentioned at his check-in that we were staying at POP. My brother has a son with autism and we were going to be their 'tour guide" for their first time there, and to help out where we could. I guess my brother mentioned it to someone at the concierge desk in AoA ...and they told him that they'd not only do a free upgrade for us to an AoA family suite, so we'd be near my brother, but that they'd actually "move" us over to AoA. (we were already unpacked and settled into our room at POP).

....now ...at that time, the AoA Lion King suites had only been opened for 10 days prior to their (my brothers family) and our arrival at POP, and maybe the 'popularity' of AoA hadn't caught on ....but there was no way that were at full occupancy (very strange) and could make that offer to us.

...by the way ....we tuned down the offer. We had visited my brother's room in the Lion King section ...and frankly ....we weren't thrilled by the 'decor' ...and we had a great, preferred room location in the 60's Building 4 at POP (ground floor, poolside, 1st room closest to the bar and main hall) ...and I guess we were just creatures of habit after 9 times at POP, and liked that better.

....but it's nice to know that WDW can, and does provide surprise perks now and then.

[BigRedDad]

Very nice to see the magic when its unexpected. They do what they can when they can.

[thewolvescall13]

Several years back, my family and I went to the Polynesian, and had a lagoon view room. When we went to check in, they told us that we were upgraded to the Club Level, theme park view. I had never seen my parents cry of joy like they did. We enjoyed the time there so much, that this year are actually paying extra for the club level.

[brownie]

Several years back, my family and I went to the Polynesian, and had a lagoon view room. When we went to check in, they told us that we were upgraded to the Club Level, theme park view. I had never seen my parents cry of joy like they did. We enjoyed the time there so much, that this year are actually paying extra for the club level.

thewolvescall13, welcome to INTERCOT!

[Tigerinvestigator]

We regularly receive upgrades at the Dolphin to better views as part of the Starwood membership. We've been upgraded to suites, balcony rooms, and Epcot views. We have even had them give us much lower rates once we arrive for a better view.

We have also been upgraded on at least three occasions at the AKL. Twice we were upgraded from standard views to Pool views and twice we were upgraded to Savanna views. Not once have we ever actually stayed in a standard view room although that is all we have ever payed for.

We arrived a day early for our reservations one year and they didn't have a room available at the AKL where we were staying at a great rate, so they gave us a room at the Beach Club for one night at the same rate as our AKL room. That was very nice and we did not ask for it and were prepared to pay full price on our arrival.