I especially like the ones who think they are going to talk over me. I'm one of 8 children so that's just not going to happen. I will tell them that if they don't stop yelling etc that I will hang up. And then if they continue, I do.

Our managers actually put their and their employee's times into our time keeping system and I import it into payroll. I've actually had managers call me and scream because their paycheck is messed up. I then very sweetly say "who puts your hours into the system and they respond with I do". And then I very nicely say that THEY put their own hours in wrong, not me. And that's when the light dawns on them that they did it to themselves! Gotta love human nature.