What is the most generous thing a CM has ever done for you?

[cinderellagrl]

Many years ago, we were mis-informed by our travel agent about the type of room she booked us at the Contemporary. We were told that we would be staying in a suite, but she failed to mention where at the contemporary we would be staying.... ie sometimes the wings are a long walk at night! Well as the cast member who helped us bring our luggage to the room was leaving he noticed that we weren't quite happy with our accomidations.... after we explained how we had been told we would have the "prime seats" for the fireworks every night and how that wasn't exactly true, he picked up our bags and had us follow him back to the lobby (another long walk). When we got there he talked to the cast member at the front desk and to our suprise were given a new room in the tower facing magic kingdom.... to this day it is still our favorite room, and one of our best impressions of Disney service!

[RAIDER]

I left my wallet at the SCI FI restaurant and the waiter hunted me down and found me and gave it back .Thanks to him he saved my holiday from being ruined ...

[TikiGoddess]

This is a little thing, but I will always remember it...

When my oldest DD was 2.5, we were at DTD. She dropped her beloved 'Sheepy', a small stuffed animal, somewhere in the World of Disney store. We didn't realize it until probably 20 minutes later, when we were headed for lunch at the Rainforest Cafe (didn't have lunch there but that's another story!).

After we figured out that Sheepy had left our party, I went running back to ask every cashier and employee of the World of Disney store if Sheepy had been found. After an exhausting search, my DD and I headed over to Guest Relations to ask if Sheepy had been found. A gentleman named Hastings said no animal had been found and proceeded to give us a replacement stuffed seal and a big rainbow lollipop to help my DD feel better! He was the sweetest guy and I know it helped all of us get through a frazzled afternoon.

And thankfully we did find Sheepy! A very kind guest had put her on top of a sign outside of the WoD store, probably knowing it was a very loved animal (I like to think it was another parent... someone who understands beloved stuffed animals!). We went back to Hastings to tell him that Sheepy had been found and he wished us a good day.

The CMs really do make magic!
TikiG

[floridamom]

Good thread--it's nice to read and share good stories!

We've had numerous positive experiences in which cast members went above and beyond. In a couple of situations when we encountered problems with our resort accomodations, we received substantial credits to our room and/or a voucher for a free night's stay in the future. On our anniversary last year, we received a free upgrade to BC Concierge. We have also been escorted to the "back entrance" of the Judges Tent to meet characters after a CM noticed that we kept coming in and checking the line and explaining to our daughters that it was too long a wait. At WL this past December, Mousekeeping left balloons for our children--the clear kind with the Mickey-shaped balloon inside. Just this past weekend we received free fast passes from a CM at one ride to get right on to another ride afterwards. (This was not associated with YOAMD). And most significantly, when my 4 year old got separated from us at MK last month, the CMs who assisted both her and myself were just incredible during a very stressful time.

I think that most CMs really enjoy what they do and take pride in the fact that they have the ability to brighten people's days. Though not all of our experiences have been positive, the good ones have far outweighed the bad. (Which is probably why we go back much!)

[DisneyDoyon]

A couple of years agao when my youngest DD was about 18 months old, we were waiting patiently for Spectro to begin. As any good Disney planner would do, we had staked our spot out an hour early and in true toddler fashion, our DD was pretty antsy and cranky and didn't want to "wait". A wonderful CM came to our rescue taking her for a "walk" up and down the already roped off parade route and then to the light up souvenir cart, where she snagged her a light up Tink for free! When she brought her back to us, she gave my oldest DD a pocketful of magic "jewels"! (she was a POTC CM)

[Dicecatt262]

I have had a few. Once a few years ago, it was our first trip to WDW with our family. We didn't realize that you need to get a spot for Illuminations so early. About half an hour before they were to begin, we started looking for a spot, and none could be found. We asked a CM in Canada what she suggested. She put us in a spot that was not the best for viewing, we could see but there were a lot of trees, and said she was sorry, but did the kids want to "start" the show? She told the kids that Mickey went to meet Minnie's parents, and was gone for the night. She excused herself and returned with a big pop out sword. All three of the kids put their hands on the handle with Lilly, the CM, and on her count of three threw out the extended sword, and like magic, Illuminations began! Then she brought them all certificates, saying they started the fireworks.

Last year, DD8 was too short for RnRc, despite her twin being tall enough. She was super upset, she is a daredevil...and a CM saw that she was upset. While I took the other two kids, imagine my surprise at the end of the ride when who did I see directing people off the coaster...but DD8, wearing a CM vest! She got an ice cream and was CM for a day. She was tickled.

Last year, we reserved the Grand One Yacht for the fireworks. We had ordered a cake, and a chocolate slipper, for 2 separate birthdays. When we boarded, we saw the cake, but no slipper...we had to make a stop at the GF and wait a while, then they brought the slipper but also cookies and champagne and sodas as an appology, and we were able to keep the Grand One for another hour, enabling us to watch the Electrical Water Pageant from the boat too...magical, and such service...we asked for none of it! We were just happy to be on the beautiful yacht!

A few more nice things...an autographed pic of Cinderella and Prince Charming for our anniversary...a towel purse given to one of my dds, a special kiss from Pochahontas and teasing by Mulan to help include a boy that was not thrilled to be at Akershus...

[battle beast]

I never got anything in return except a memory that will last me a lifetime!

I'll never forget his name. James. He is a castmember that works at the Hall of Presidents.

When i walked in, I noticed him talking to all the guests. He even talked to me. "Where are you from?" "Canada," I replied. "So, who is the Prime Minister of Canada?" "Stephen Harper," I replied. "Do you know who the previous PM was?" Of course I knew. "Paul Martin." "YOu're right. The last kid I asked thought it it was Steve Martin!" He asked me a couple more questions. HJust the fact that he knew who our Leaders were!!! amazing!

He then went over to a little girl from Pennsylvania and inaugurated her ast her as the 44th President of the "US and A."

He was such a wonderful, full of knowledge easy going, caring guy, I made sure I went to customer service and gace him a compliament. He made my whole day, and I have never forgotten, and never will!

Way to go, James!

[tron80]

Nice thread. On my recent trip a CM gave me 4 fastpasses for any MK attraction,just for saying "hello".

[pox24]

The CM that checked us in at the GF two years ago compt my son and daughter in law after she found out he just completed a 16 month tour in Iraq. That was awesome, because we were gonna share concierge room together as a welcome home surprise.

[dopeydude]

I apologize, but how do you make new threads?????

[Namine']

When my son was 4 yr old he lost his favorite pin. We found a CM with the same pin but my son did not understand that he had to give her a pin in order to get the one he wanted. She was so nice she just gave him the pin.

[grumpycajun]

We celebrated DD's 10th birthday on our last trip. We decided to go on Expedition Everest for the first time, even though the wait was estimated at almost 2 hours. I'm not one to wait in line for ANYTHING that long, but we had to try the new attraction. We got in line and almost immediately a CM spotted DD's birthday button. With great fanfare he escorted the whole family to the front of the line and put us in the front car. Then, once we were buckled in, he presented her with some "special" tickests that allowed us to go straight to the front of the line again. It made our daughter feel very special and made her whole day. Her whole trip, for that matter. She still talks about it. Back to back rides on EE in the front car with no wait. It was like a dream! We ALMOST felt guilty about everyone else having to wait so long.

[NewmanFamily6]

In 2005 it was our Family's first trip to the world. We took the girls to Typhoon Lagoon one day. Our 4 yr old DD at the time fell off of the intertube on the kiddie slide. She had pretty good scrapes on her elbow and knees. We went to first aid to get some band aids because they fix everything at our house The CM was so nice that she gave us the band aids and both girls ice cream with Mickey Sprinkles It made their whole day

[snowflakegirl]

I have a thing about the Disney bakeries and having breakfast at them. I don't know how it happened, but I've had a life long love affair with the chocolate croissants at the Main Street Bakery and since then have developed a taste for pasteries as my morning ritual when I'm in the World. Which is bizarre because I'd never do that anywhere else... But anyways ...

On our honeymoon DH and I were staying off site but arrive at park opening each day so that we could get a fastpass for the first ride we wanted to do and then go settle down at a bakery for breakfast and coffee. The third day of our trip we headed off to MGM. We were the first guests into Starring Rolls and gathered up the items that we wanted for breakfast. The CM behind the counter who was helping us was chatting with us while the other CM got the register up and running. After a few minutes they sent us on our way saying that our breakfast was a honeymoon treat on them. Nothing major, but a nice suprise none-the-less.

[pixiegoose]

The best thing a CM has ever done for us is when they upgraded us from a standard king room at CSR to a Jr. King suite! It was our honeymoon and when we checked in they told us that they had upgraded us for free. We thought maybe it'd be a preferred room or something. Imagine our surprise when we opened the door and found out it was a suite, complete with living room/dining room, office area/murphy bed, a separate bedroom with a king bed and TWO bathrooms! It was amazing!

[KAT1811]

After we figured out that Sheepy had left our party, I went running back to ask every cashier and employee of the World of Disney store if Sheepy had been found. After an exhausting search, my DD and I headed over to Guest Relations to ask if Sheepy had been found. A gentleman named Hastings said no animal had been found and proceeded to give us a replacement stuffed seal and a big rainbow lollipop to help my DD feel better! He was the sweetest guy and I know it helped all of us get through a frazzled afternoon.

And thankfully we did find Sheepy! A very kind guest had put her on top of a sign outside of the WoD store, probably knowing it was a very loved animal (I like to think it was another parent... someone who understands beloved stuffed animals!). We went back to Hastings to tell him that Sheepy had been found and he wished us a good day.

The CMs really do make magic!
TikiG

As a mother of three DDs who have very sacred "Teddy's" I can't even imagine losing one! My children wouldn't sleep ever again and they do take them into the parks with them! I most certainly would have personally escorted Sheepy to the nearest guest relations kiosk. I can't even begin to tell you what I would pay to see one of ours returned. A small ransom I assure you. When DD#1 lost her's for one night I overnighted another Teddy (like it would have replaced her well worn one! LOL) and the shipping cost me more than the teddy itself!!!

The CM that checked us in at the GF two years ago compt my son and daughter in law after she found out he just completed a 16 month tour in Iraq. That was awesome, because we were gonna share concierge room together as a welcome home surprise.

May God bless your son and thank you VERY much for his service. Men like him are the reason my family and I can enjoy vacations in Walt Disney World. I truly hold soldiers like your son in the highest of regards. I thank you and my children thank you.

On one of our trips after leaving 1900 Park Fare Genie from Alladin approached my youngest DD (our only at the time) and got down on one knee and gave her a rose. Where he got it from I'll never know but she felt SO special and it brought tears to my eyes.

After reading all of these posts this just solidifies my love for all things Disney. I can't tell you how many of these posts have brought tears to my eyes. Everyone asks my husband and I why we continue to travel to WDW and not somewhere else, the caribbean, Europe, Hawaii, I'll tell you why, all these stories are why. Nowhere in the world will you find the joy of wish granting so pronounced, those known and unknown. Thank you all for sharing your special moments.

[January-2007]

We were in MGM in January on our Honeymoon. We had gotten annual passes in October during a spur of the moment trip and when December came and went without going to WDW it was so sad, just because we could have gone. Well, we saw a beverage cart as we were walking, and they had the 2006 plastic Christmas mugs in it! I was so excited! We went to the counter and asked for one of the Christmas mugs with Sprite. The trainee said the soda machine wasn't working, so I asked if I could just buy the mug, because I really wanted it, and it was the only reason I was going to buy the soda anyway. Well, the actual CM who was training this guy started talking to us. He saw the Honeymoon pin on DH and asked us how our Honeymoon was going, stuff like that. Then he handed me the Christmas mug and said we could have it for free, as a present! This was just the coolest thing ever. We never get anything for free! It made me feel special all afternoon, it was just so nice. So now I have a piece of Christmas at Disney even though I wasn't really there. Priceless.

[mook3y]

Last year at the MNSSHP we had a couple of neat things happen. First off, since it was our first time to this event, we decided to stake out a seat along the parade route, in front of the castle, so we could also see the villains show. When we sat down in the circle, there was only 1 other older couple that was there next to us, they were very nice and we chatted with them while we were waiting.

Well come to find out, they were the parents of someone in management at MK. He stopped by after they were setting up for the parade and was chatting with his parents and us. our DS 4 was Hook and DD2 was Tink. Tink was running around with Hook's hook. He thought that was a hoot. Anyways, just before the parade started, he told us to make sure we hold on to the kids tight when the headless horseman comes through and to watch for Captain Jack Sparrow, that he was going to give his parents a special salute and a special wave for our kids.

Well, Jack's float stopped for a short bit right in front of us. Jack gave a nice salute to the managers parents, including bowing to them as if they were royalty. Then he looked right at our kids and waved right to them, before the float headed off. Our DS ate it up and still talks about how Captain Jack waved just to him.

The other nice thing that happened was someone snagged our sons bag of candy off of our stroller when we were on Buzz's Lightyear Spin. He was devastated about it. We asked a castmember for another bag, explaining what had happened and within a minute, he produced a replacement bag full of candy. The look on my sons face was priceless.

Have to love

[Mickey91]

Sept 2005, we were in the Art of Disney at EPCOT. The CM made fast friends with our DD then 8. He showed her a lot of the princess prints and talked to her about her favorites. As we were leaving, he reached in his pocket and gave her a Cast Member Lanyard Belle pin with out trading! She thought she was. It doesn't end there... The next day we were at AK. When we were leaving, she looked down and noticed that her treasured pin had fallen off her lanyard. We searched a few of the rides and tried to retrace our steps, but didn't find it.

We were then on a search. Every CM we saw was tuned upside down trying to find another pin like that one. On our last day, in Mouse Works at EPCOT, we looked at every CM we could find. Finally, the last guy, John, asked what the pin looked liked and we told him our story. He went to his manager and to see if he knew what pin it could be. When he returned, he had a brand new Belle pin just like the first! We called him our Disney hero and even got him to pose with DD for a pic! It is one of her most treasured pictures of any WDW trip!!

[bleukarma]

CM’s at WDW always seem to go out of their way when we’re there but one particular visit pops out in my memory. It was the last time I visited WDW with my grandpa. We spent the day at Epcot and after the fireworks we started heading to the bus to take it back to the resort. My grandpa started having trouble with his legs and started getting dizzy. He had to keep stopping and after a while my mom and I started getting nervous. Finally we got to the bus stop and we sat down on a bench with my grandpa, waiting for the crowd to thin out. There was no way my grandpa could fight crowds and climb the bus steps in his condition. We watched bus after bus come and go, feeling kind of helpless. Finally I walked over to a CM that was standing in front of the bus and guiding the traffic flow. I explained to her that my grandpa was having trouble standing and she told me to go back to the bench with grandpa. At first I thought she was mad at me for crossing the yellow rope that you aren’t supposed to cross. Then a few minutes later a van pulled up and she motioned for us to come over and get in. We were all so happy and relieved that we could get my grandpa back to the hotel safely! This may fall under a medical emergency situation but seeing that van pull up for us…it was like we could breath again! I will never forget that CM for calling that van for us!!

On the way back to the resort the bus driver was so friendly, he kept asking us about our trip and where we were from, etc. We tried to tip him but he refused and told us to be safe for the rest of our stay. If I recall (this happened about 10 years ago) they called up to our room and asked us if everything was ok. The CM’s really made a scary situation much better for us that night!!!