I hate to ask this question and bring the mood down, but unfortunately, I imagine this is more common than we think and I'm hoping someone on the boards will know the answer.

We are scheduled to start our vacation in just five days. A member of our party just found out that his father, who is battling lung cancer, will likely not make it more than a few more days. What is Disney's policy as far as reimbursement in a situation like this? I hesitate to call Disney directly and ask, since the reservation isn't in my name.

I am hoping to do as much of the legwork as possible on this concern so that he can focus on the more important things he needs to do right now.