This complaint about automatic gratuity has been around for awhile (at least with DDP customers). But now that it's effecting DDE users, it seems to have taken on a new life. I'm not accusing everyone, but some have either had their head buried in the sand, or they just didn't care until it effected them. For the lucky few who've never had their service effected by an automatic gratuity, YAY for you, but for the rest of us, it stinks.