My past couple of trips have also had really bad experiences with the bus system.

The 20-minute wait rule has basically become a joke and I can't remember the last time that target was met.

It took almost 3 hours to get from Swan/Dolphin to Disney Springs on one trip, and more than 90 minutes of waiting from POR on another. The drivers have been over-crowding the buses trying to make it work better, but they still make stops after going well over capacity.

There should be a better management system in place since we too saw a lot of empty buses for other areas go by and you'd think one or more could be re-assigned to balance the load when 4 buses show for MK and leave empty, but the line for EPCOT has been waiting a long time.

Hoping it's better for our family trip in Nov because it's the kiddo's first visit and we're staying at AKL, so walking to a park is not an option.