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Angry and Disappointed
Made a Poly reservation for October in January called to add a day in April becuase I couldn't modify online and noticed today the extra day wasn't on the online reservation and showing unavailable now because of the free dining and can't get thru on the phone!! GRRRR! Should I have been sent a new confirmation # when added over the phone?!
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Originally Posted by Mtrm042791
Made a Poly reservation for October in January called to add a day in April becuase I couldn't modify online and noticed today the extra day wasn't on the online reservation and showing unavailable now because of the free dining and can't get thru on the phone!! GRRRR! Should I have been sent a new confirmation # when added over the phone?!
Things like this are one of the reasons we always book with Magical Journeys.
1971 (age 15) MK was new!
1974 off-site (Senior Trip)
1982 off-site
1988 off-site
May 2002 AS-Sports, with DW & kids
May 2004 Pop Century
Feb 2005 Wilderness Lodge
Oct 2006 Pop Century
Oct 2008 Camped at Fort Wilderness
Feb 2010 Cruise on the Wonder
Dec 2014 POFQ for Christmas!
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Angry about what? Maybe they are busy. Be patient.
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Originally Posted by manutd1
Angry about what? Maybe they are busy. Be patient.
Angry because they booked the extra day last month and it's not there, which means it wasn't done properly or disappeared from the system somehow. Justifiably frustrated I would say.
Susanne
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I don't blame you. These past two days made me crazy. I had a standard room booked for POFQ already and wanted to get the discount. Couldn't get through for two whole days and guess what.....no standard rooms left to book at discounted rate.
Rita (aka NJGIRL)
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Originally Posted by NJGIRL
I don't blame you. These past two days made me crazy. I had a standard room booked for POFQ already and wanted to get the discount. Couldn't get through for two whole days and guess what.....no standard rooms left to book at discounted rate.
Sorry you had such a tough time getting through NJGIRL No fun!!! And I heard from NUMEROUS sources that this was just not an isolated case for you - many folks had the same problem. I have read/heard that Disney really dropped the ball with their customer service this week when discounts were released. Stinks. I would have been frustrated too!
But quick question out of curiosity... If you already had a standard room reserved, why could they just not apply the discount? Same room but honor the new price. If you already had a reservation then it shouldn't have been given to someone else. Or am I missing something?
Paging Mr. Morrow... Mr. Tom Morrow. Please contact Mr. Johnson in the control tower to confirm your flight to the moon.
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Originally Posted by NJGIRL
I don't blame you. These past two days made me crazy. I had a standard room booked for POFQ already and wanted to get the discount. Couldn't get through for two whole days and guess what.....no standard rooms left to book at discounted rate.
Rita, you could have saved yourself a lot of time and aggravation, as POFQ and Riverside were only available for certain dates (and I think POFQ was excluded for most dates).
From the stickied Magical Journeys post in Accommodations-
excludes villas at grand Floridian, Polynesian villas and bungalows, Baylake tower, mermaid rooms, movies and both French quarter And Riverside ( for select dates)
POFQ is usually excluded from most discounts, even room only ones.The fact you got any type of discount at POFQ is a minor miracle the last few years.
Christine ºoº
Intercot Staff-Accommodations, Dining, Guests with Special Needs
Please support Intercot's Sponsors
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Originally Posted by manutd1
Angry about what? Maybe they are busy. Be patient.
Being patient is waiting 30 minutes on the phone. Not being able to get through for two days is very poor customer service. Disney dropped the ball on this one.
Rita (aka NJGIRL)
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Did you not get an email confirmation to the change in your reservation? If so, that should be all you need, but check your credit card receipts as well.
When you finally do get through, it is nice to be prepared with documentation.
-Bud
Walt Disney World:
9/03 - CBR
1/09 - BWV
9/05; 2/07; 12/07; 9/08; 9/09; 9/10; 9/11; 12/13; 12/17; 4/18; 10/18, 4/23 - PC
5/15 - POR
1/22 - ASMO
10/22 - ASMU
Disneyland: 12/15 - Paradise Pier Hotel
Next up: ???
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Originally Posted by NJGIRL
Being patient is waiting 30 minutes on the phone. Not being able to get through for two days is very poor customer service. Disney dropped the ball on this one.
I have to wonder when folks try to call..I have never had an issue talking to a live person calling the reservation line at 10 am or 2pm. Those are light calling times for any company. Evening hours are not a good time to call. Not sure when the OP tried to call.
I guess we all have a different opinion of what should disappoint someone or make them angry.
But, If someone can't get through to WDW for 2 days....they just aren't calling at the right time of day or that was IMHO,exaggerated. Im sorry, I have called WDW/DLR literally hundreds of times....never more than a 15-30 min wait. And that is an extreme situation when I probably messed up and called at a bad time. Not the 10 am or 2 pm. I stand by my comments previously. I just don't see being angry and certainly not disappointed. Just my opinion...
There is a section in the unofficial guide that even says...."calling at 5pm" " Not the best idea of the day." Again, not sure when they tried to call...but a lot of folks do call at this time when the typical work day ends.
I will add that there are other numbers you can call other than the main one. Maybe that is an option. I have to look up the number but there is one that goes to customer relations NOT reservations. I have used that and still accomplished the same goal. Modifying or whatever to a reservation.
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Originally Posted by manutd1
I have to wonder when folks try to call..I have never had an issue talking to a live person calling the reservation line at 10 am or 2pm. Those are light calling times for any company. Evening hours are not a good time to call. Not sure when the OP tried to call.
I guess we all have a different opinion of what should disappoint someone or make them angry.
But, If someone can't get through to WDW for 2 days....they just aren't calling at the right time of day or that was IMHO,exaggerated. Im sorry, I have called WDW/DLR literally hundreds of times....never more than a 15-30 min wait. And that is an extreme situation when I probably messed up and called at a bad time. Not the 10 am or 2 pm. I stand by my comments previously. I just don't see being angry and certainly not disappointed. Just my opinion...
There is a section in the unofficial guide that even says...."calling at 5pm" " Not the best idea of the day." Again, not sure when they tried to call...but a lot of folks do call at this time when the typical work day ends.
I will add that there are other numbers you can call other than the main one. Maybe that is an option. I have to look up the number but there is one that goes to customer relations NOT reservations. I have used that and still accomplished the same goal. Modifying or whatever to a reservation.
You obviously have not tried to call in the last two days. You can think whatever you want to think, but except for the 8 hours I was sleeping in the middle of the night, I called once or twice every hour on Monday & Tuesday and could not get through. Read through other posts, others had the same problem, while those who did get through waited on hold for up to 8 hours. Very poor customer service.
Rita (aka NJGIRL)
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Originally Posted by manutd1
I have to wonder when folks try to call..I have never had an issue talking to a live person calling the reservation line at 10 am or 2pm. Those are light calling times for any company. Evening hours are not a good time to call. Not sure when the OP tried to call.
Not everyone has the opportunity to call at 10AM or 2PM. Maybe evening is the only time for some of us? Sitting on hold for more than 20 minutes or taking two days to get through would frustrate me. You are lucky, manutd1, that you have such great patience.
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Originally Posted by manutd1
I have to wonder when folks try to call..I have never had an issue talking to a live person calling the reservation line at 10 am or 2pm. Those are light calling times for any company. Evening hours are not a good time to call. Not sure when the OP tried to call.
I guess we all have a different opinion of what should disappoint someone or make them angry.
But, If someone can't get through to WDW for 2 days....they just aren't calling at the right time of day or that was IMHO,exaggerated. Im sorry, I have called WDW/DLR literally hundreds of times....never more than a 15-30 min wait. And that is an extreme situation when I probably messed up and called at a bad time. Not the 10 am or 2 pm. I stand by my comments previously. I just don't see being angry and certainly not disappointed. Just my opinion...
There is a section in the unofficial guide that even says...."calling at 5pm" " Not the best idea of the day." Again, not sure when they tried to call...but a lot of folks do call at this time when the typical work day ends.
I will add that there are other numbers you can call other than the main one. Maybe that is an option. I have to look up the number but there is one that goes to customer relations NOT reservations. I have used that and still accomplished the same goal. Modifying or whatever to a reservation.
I am an ER nurse. I work from 7 to 7. There's no way I could call at 10 or 2.
"I know you're having a heart attack right now sir, but my phone call to Disney is more important"
I'll meet you at the Rainbow Bridge.
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Originally Posted by Mtrm042791
Made a Poly reservation for October in January called to add a day in April becuase I couldn't modify online and noticed today the extra day wasn't on the online reservation and showing unavailable now because of the free dining and can't get thru on the phone!! GRRRR! Should I have been sent a new confirmation # when added over the phone?!
You wouldn't have gotten a new confirmation/reservation # but you would have gotten an email with the modification. I made modifications to my reservation (thru Magical Journeys) and my number didn't' change, but I received an email from them with an updated reservation.
And yes, Disney has been slammed since they released the Free Dining. Good luck with everything Sorry this happened.
Katherine
6/2015 POP Celebrating Youngest Son's HS graduation and my birthday.
6/2012 POFQ Celebrating Daughter's HS graduation and my birthday
01/2009 ASMu 20th anniversary
12/2004 ASMu
12/2001 POR
12/1982 OffSite, 04/1987 OffSite
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Finally
Well my original frustration has been resolved but not without my husband on hold three separate times for over an hour and myself on hold for 1 hour and 20 minutes. They indeed didn't add the extra day I originally called and asked for but luckily had the extra day to add. My frustration soley lies with the fact that I called once and spent time over the phone adding a day and expecting that it would be there a month later. I understand accidents happen but don't think it's too much to ask when I spend time calling that what I request actually be done, call me crazy but isn't my time just as valuable as customer services? Thank you all for letting me vent my frustration and for your replies.
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Originally Posted by Mtrm042791
Well my original frustration has been resolved but not without my husband on hold three separate times for over an hour and myself on hold for 1 hour and 20 minutes. They indeed didn't add the extra day I originally called and asked for but luckily had the extra day to add. My frustration soley lies with the fact that I called once and spent time over the phone adding a day and expecting that it would be there a month later. I understand accidents happen but don't think it's too much to ask when I spend time calling that what I request actually be done, call me crazy but isn't my time just as valuable as customer services? Thank you all for letting me vent my frustration and for your replies.
Having to put that much time and effort into correcting a mistake someone else made is certainly cause for frustration!! I'm glad you were able to get what you wanted and needed and quite disappointed for you that you had to, essentially, jump through hoops to get it done!!
Linda aka: Faline
INTERCOT Staff: Vacation Planning,Trip Reports and Disney Camping
[email protected]
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I am glad it was resolved. Sorry it was so frustrating.
I'll meet you at the Rainbow Bridge.
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Originally Posted by Mtrm042791
Well my original frustration has been resolved but not without my husband on hold three separate times for over an hour and myself on hold for 1 hour and 20 minutes. They indeed didn't add the extra day I originally called and asked for but luckily had the extra day to add. My frustration soley lies with the fact that I called once and spent time over the phone adding a day and expecting that it would be there a month later. I understand accidents happen but don't think it's too much to ask when I spend time calling that what I request actually be done, call me crazy but isn't my time just as valuable as customer services? Thank you all for letting me vent my frustration and for your replies.
Glad to hear that everything has been worked out.
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