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The RAGE. Seriously hate MM+
What is going on in this situation?!
I have an annual pass. No problem for me; I can see it online, make FP+ reservations, no probs.
I just purchased some regular park hoppers for my husband and kids. They came in the mail today. I scanned them. I linked them in the app. I can see them now linked to my husband and kids.
I go to make FP+ reservations for everyone, and it says beside my husband and kids: "NOT ELIGIBLE FOR MY MAGIC +" and won't let me make any ressies for them.
WHAT THE ???
I tried online, and I tried in the app.
What am I doing wrong? Because I've been working on this for about an hour now and I'm about to throw a fit.
***Side Note*** Did I tell you about my last trip when I tried to make FP+ reservations and it would only give me a few crummy choices, like Aladdin's Magic Carpets, or the Tiki Room? Then another person in my group tried for the same dates and was able to get hundreds of different choices and times! I think this whole awful Magic Plus system has got it out for me...
~ Carolyn ~ aka "CANADA!"
Every year since 1979! Annual Passholder in CANADA!
* Old Key West
* Saratoga Springs
* Boardwalk
* Coronado Springs
* Contemporary & Bay Lake Tower
* Caribbean Beach
* Port Orleans Riverside
* Fort Wilderness
* Pop Century
* All Star Music Movies & Sports
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Is it for your March trip when you are staying off site? If it is, I think that is why. If you have an annual pass and it was activated on My Magic + by an onsite stay, it will allow you to make your FP+ reservations up to 60 days out even if you are not staying on site.
I think even though you linked your husband and kids in your family group, it still recognizes that they are not onsite guests and will not allow them to reserve FP+ in advance.
My mom is linked to my profile because she normally travels with us. She has not stayed on site since MM+ and she shows up as not eligible in my profile.
Sorry you are having so many problems.
Cindy aka AgentC
INTERCOT Staff: Accommodations, Dining, Movies, TV, Music & Musicals
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The fact that you are staying offsite is the reason for your issue. They will be able to make fp+ ressies day of your park visit at the kiosks.
"There's enough land here to hold all the ideas and dreams that we could possibly imagine."-Walt Disney
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You are correct; we are staying off site in a vacation home. But I was under the impression that now that the paper FP kiosks have been removed from the parks, it was available to everyone? Can't remember where I heard that.
Here's the frustrating part.
I went on the CHAT feature of the disney website to talk to a cast member and get some answers.
She told me "It has nothing to do with whether or not you stay at a Disney Resort. It is because we are in testing phase and FP+ reservations are not available to all guests at this time."
So she told me directly it doesn't have to do with staying at a resort.
~ Carolyn ~ aka "CANADA!"
Every year since 1979! Annual Passholder in CANADA!
* Old Key West
* Saratoga Springs
* Boardwalk
* Coronado Springs
* Contemporary & Bay Lake Tower
* Caribbean Beach
* Port Orleans Riverside
* Fort Wilderness
* Pop Century
* All Star Music Movies & Sports
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Originally Posted by Buttercup
You are correct; we are staying off site in a vacation home. But I was under the impression that now that the paper FP kiosks have been removed from the parks, it was available to everyone? Can't remember where I heard that.
Here's the frustrating part.
I went on the CHAT feature of the disney website to talk to a cast member and get some answers.
She told me "It has nothing to do with whether or not you stay at a Disney Resort. It is because we are in testing phase and FP+ reservations are not available to all guests at this time."
So she told me directly it doesn't have to do with staying at a resort.
It actually does. Only Disney resort guests with a current resort reservation can make fast passes from 60 days in advance of their trip. All day guests can only make day of fast pass selections at the kiosks in the parks.
"There's enough land here to hold all the ideas and dreams that we could possibly imagine."-Walt Disney
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Last edited by Melanie; 02-04-2014 at 09:25 AM.
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If I were you, I would email Guest Services and give them all the details on the problems you have had and how their own CM's are giving you bad information.
Everything you have mentioned is exactly why for the first time in 14 years, we do not have any future WDW trips planned. I just simply do not have the patience to fight through all of the nonsense. I would have already called them and went on a cussing screaming rampage by now and I realize that so I am just staying away.
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Originally Posted by Buttercup
So there's no real need for me to "link" their passes on the app then, right? So I've basically wasted my time on all of this, right?
On the positive side, this way you will just need to swipe your magic band for park entry.
- Lynn -
INTERCOT Staff: Theme Parks, DVC
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Originally Posted by VWL Mom
On the positive side, this way you will just need to swipe your magic band for park entry.
And then Mickey will turn blue instead of green and she'll be pulled over to the side with an iPad CM anyway. It's all fun and games, until half your day is wasted with silly stuff like this.
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Originally Posted by Melanie
And then Mickey will turn blue instead of green and she'll be pulled over to the side with an iPad CM anyway. It's all fun and games, until half your day is wasted with silly stuff like this.
YES. Ridiculous.
I *get* what they're trying to do, but their technology just isn't there yet.
~ Carolyn ~ aka "CANADA!"
Every year since 1979! Annual Passholder in CANADA!
* Old Key West
* Saratoga Springs
* Boardwalk
* Coronado Springs
* Contemporary & Bay Lake Tower
* Caribbean Beach
* Port Orleans Riverside
* Fort Wilderness
* Pop Century
* All Star Music Movies & Sports
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Originally Posted by Melanie
And then Mickey will turn blue instead of green and she'll be pulled over to the side with an iPad CM anyway. It's all fun and games, until half your day is wasted with silly stuff like this.
Oh, I know Melanie, was just trying to be a little positive.
I was one of those lucky people whose AP disappeared trying to get into Epcot. Went from IPad person to ticket window back to IPad person and then remembered I had the pass in my wallet so just swiped that. Next day it mysteriously appeared back on the band.
- Lynn -
INTERCOT Staff: Theme Parks, DVC
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Just use Ian's "they're with me" method.
Natalie
INTERCOT Staff: Disneyland Resort-California, The Water Cooler
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I totally agree with you when you say that cast members are often not correct in the information they give you or you get two complete different answers to the same question. That's why I come here. I know I will 99.9% of the time get an accurate answer to my question.
Elaine
"I am a nice shark, not a mindless eating machine. If I am to change this image, I must first change myself. Fish are friends, not food."
Next trip: February 2019 for the Princess 5K/10K/HALF MARATHON (YES, I'M RUNNING THEM ALL!)
Port Orleans Riverside
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Originally Posted by emfleck
I totally agree with you when you say that cast members are often not correct in the information they give you or you get two complete different answers to the same question. That's why I come here. I know I will 99.9% of the time get an accurate answer to my question.
Oh yeah. The CM thing regarding MM+ when we were there over Marathon Weekend was terrible. Sorry folks, but it's hard to not get frustrated.
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I was there the end of January, and what I found frustrating, and I realize they are in the testing phase, but the FP+ lineups were longer than some of the lines for the rides. The old system of putting your paper ticket in the machine was much quicker. I know you only got one FP at a time, but sheesh. I was only one person, and it took a good 5 minutes to get the FP's, if there were a lot in the family, it took a lot longer. I don't know, love the bands for the rooms and getting in the parks, but not liking this FP+ thing at all.
I'm not one of those people that plan a lot ahead, I generally pick the park I want to go to that morning.....tried to use my tablet in the room, but it kept freezing on me at a certain point, which is why I decided to make them at the parks.
ºOº Dianne ºOº
You must make a Choice to take a Chance or your life will never Change
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Disney has a serious issue regarding CM training.
I had a long conversation with a CM on the phone regarding a 7-day valid ticket I have, that has never been used. She insisted that it had expired 14 days after I purchased it. I corrected her and told her that it would expire 14 days after first use, finally gave up, and told her that I would call back and get someone else.
Oh, and I stayed on the line for the survey...
First Trip ¨¨*:•
Fort Wilderness Resort and Campground - June, 1974
Last Trip ¨¨*:•
Port Orleans/Saratoga Springs - March, 2017
Next Trip ¨¨*:•
Bay Lake Tower - March, 2018
And about 40 more in between....
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Originally Posted by AndrewJackson
Disney has a serious issue regarding CM training.
What training?
I gave up on CMs long before I gave up on WDW. I'm a believer in "pay peanuts, hire monkeys". And that's pretty much what they are dealing with at this point. The ineptness is truly astounding...
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example... I asked a cm on the phone if I could pick up my own bags and put have them put on Magical express.(early dinner that night, and DW likes to unpack upon arrival)
He said no.... if I wanted to use ME I had to have THEM get my bags and drop them in my room up to 3 hours later...
I believed this till I checked here (thank God you guys know what's going on)
ALWAYS DOUBLE CHECK QUESTIONS YOU ARE NOT SURE OF.....
Honeymoon, 89
Poly 2002
CR 2003
Shades of Green May 2007
GF June 2014 (25th Anniversary)
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Originally Posted by Melanie
And then Mickey will turn blue instead of green and she'll be pulled over to the side with an iPad CM anyway. It's all fun and games, until half your day is wasted with silly stuff like this.
We just booked a Florida vacation for April and sadly we will not be going to Disney this time around. I won't go back until all of this nonsense is sorted out. We wasted so much time in Oct each day getting pulled over after waiting in the line....then no fast passes and long ride wait times.
I will go back after they fix the mess that they made.
Rita (aka NJGIRL)
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