My Magic Survey

[Ian]

Just got back from a week in WDW and I received a guest survey today that was focused solely on My Magic +.

Most of it was as you'd expect, but I found this one question sort of telling:

Which of the following applies to your experience using Fastpass + during your recent stay at Disney's Art of Animation Resort?

(choose all that apply)

• We spent more time at our resort
• We got more sleep/rest than I expected
• We felt we had to plan more than we would have liked
• We felt more in control of our vacation
• We spent more time together as a party/family
• We spent more time at the Walt Disney World® theme parks
• We did less backtracking in the theme parks
• We experienced parts of the theme parks/attractions we wouldn't have otherwise visited
• We were more focused with our plans in the theme parks
• Our time at the Walt Disney World® theme parks felt less stressful
• We felt like we had the right balance of planned and spontaneous activities
• Our time at the Walt Disney World® theme parks felt less rushed

You'll note carefully that there are a dozen options and only one of them is negative. This is one of the worst examples I've ever seen of the way WDW asks leading questions in their surveys. Horrid.

[DizneyFreak2002]

You'll note carefully that there are a dozen options and only one of them is negative. This is one of the worst examples I've ever seen of the way WDW asks leading questions in their surveys. Horrid.

Typical... Par for the course with Disney/WDW... Their surveys are a complete joke... That's why their business decisions are mostly stupid... They claim this is what the guests tell us.. No, you rig the surveys to get the results you want... Pathetic...

[Fangorn]

You'll note carefully that there are a dozen options and only one of them is negative. This is one of the worst examples I've ever seen of the way WDW asks leading questions in their surveys. Horrid.

And even the one "negative" option is only mildly nagative. The use of "more than we would have liked" implies that "we" are the problem, not the planning.

This is a really, really bad survey. Unless, of course, you already have an answer that you want, and don't care about reality. In which case, this is a great survey!

Steve

[1DisneyNut]

That survey is definitely rigged to try to spin the results into a positive light. lol

They already know the majority of guests are hating FP+ but yet they are trying their best to make it look like that isn't the case.

[WiltonJohn]

They already know the majority of guests are hating FP+.......... .

With all due respects, can you explain how we know this?

best,

................john

[1DisneyNut]

With all due respects, can you explain how we know this?

best,

................john

Every WDW forum on the internet is full of complaints. Lines at guest services are a mile long with guests complaining and having issues with FP+. Surveys in the parks and email surveys along with follow up phone calls concerning complaints. This is just the people that will actually say something, most people just grumble and deal with problems without ever complaining.

I have been on WDW forums for over 12 years and have never seen anything like the noise FP+ is causing. There is obviously massive dissatisfaction. It is it bad now during the off season, what is it going to be like during the busy season?

[goofyskier]

I was also at the AOA last week celebrating our Wedding. I hated the FP+ and refused to use it beyond one day. Between having to plan dinners and plan fastpasses and wake up early to get on the E ticket rides I could not get FP+'s for; I felt rushed the whole trip. I basically just gave up and because I still had a KTWC I used it instead. The system is great for people that want to plan every part of their trip. I am not one of those people. Hope Disney enjoyed my company because I do not see myself going back if this is the type of system they want to put into place. The survey seems to indicate that they do.

[Gator]

HA! This sounds like a poll from MSNBC. Disney is so sure it was great, there's no need for a negative option. It sounds more like a propaganda letter than an actual survery.

[JerseyDad]

Typical... Par for the course with Disney/WDW... Their surveys are a complete joke... That's why their business decisions are mostly stupid... They claim this is what the guests tell us.. No, you rig the surveys to get the results you want... Pathetic...

....agreed. I don't know if we ..or my wife in particular has a target painted on our bodies somewhere ...but 5 times ...at Epcot ...and 2 times ...at MK back in August ...one of the mobile census takers (WDW CM's with nice straw hats) ...flagged us down and asked questions related to the use of FP+ and the MB & MM+. They were multi choice type inquiries ...and the "available" answers were kinda' limited in a slanted kind of way.

....our initial 'feedback' that could have been presented was a feeling of being 'locked in' to a system ...yet there were no replies we could have made that allowed that to be expressed.

...it was kinda' frustrating ...being cooperative enough to stop for 5 minutes to give feedback ...yet not being able to do so because of pre-selected response options.

...kinda' reminded me of a high school teacher I had ...who avoided confrontation by saying, "Well, tell me ...am I right , or am I right"?

[Ian]

None of the in-park surveys I took asked any direct questions about FP+. They asked if I used it or intended to use it, but not if I liked it or not.

[Altair]

Just don't click any of the responses, that might give them a hint.

Our survey was just on one park. When they asked how my day was I didn't answer "excellent", then a box popped up and asked why it wasn't excellent. So I told them.

[JerseyDad]

Just don't click any of the responses, that might give them a hint.

Our survey was just on one park. When they asked how my day was I didn't answer "excellent", then a box popped up and asked why it wasn't excellent. So I told them.

...not sure that would be a good idea ...they'd interpret "no answer' as, "Wow ..it is SO great that they are speechless".

[MOJoe]

HA! It sounds more like a propaganda letter than an actual survery.

That's what i thought. Or someone is trying to cover their behind.

[CaptSmee]

I dont see the problem with the answers...I would've pucked #2 because it completely changed how we planned our visit to the parks. No more dashing to TSM to get a FP for hours later

[TheVBs]

Interesting options. We're you given an area where you could write comments?

[Ian]

Interesting options. We're you given an area where you could write comments?

No, the only answers available are the ones you see here.

Although interestingly enough most of the answers had an "Other" option that allowed for a free form text response. This one did not.

[azcavalier]

Every WDW forum on the internet is full of complaints. Lines at guest services are a mile long with guests complaining and having issues with FP+. Surveys in the parks and email surveys along with follow up phone calls concerning complaints. This is just the people that will actually say something, most people just grumble and deal with problems without ever complaining.

I have been on WDW forums for over 12 years and have never seen anything like the noise FP+ is causing. There is obviously massive dissatisfaction. It is it bad now during the off season, what is it going to be like during the busy season?

I used to be a network engineer for an internet service provider. I was moved up into that position after starting on the Technical support floor, taking calls from unhappy customers or customers who were having the problems. Some of the problems were legitimately ours, and some were the fault of the ignorance of the customer. But regardless, the only people who called, were those who had problems.

After I had been a network engineer for a few years, and hearing the whining and complaining of our tech support specialists I had had enough. All they did was complain how bad our product was. They had this view because all they did all day was take call after call from unhappy customers. Finally I pointed out to them that they may each take 10-15 calls a day from unhappy people, many of them repeat customers, but that we had tens of thousands of customers who never called us. Not once. Because they were happy with the service we provided, and didn't experience any problems whatsoever. So, the actual percentage of people who had issues with us was really around 1%, or less.

I'm not saying that FP+ isn't a bad idea. I'm not happy about my understanding of the implementation, though I haven't used it yet. What I am saying is that just because you hear very vocal malcontents on a message board doesn't mean that what they're complaining about is really a problem. You can't please *everyone*. People, by nature, are resistant to change. We're used to doing something a certain way, we like it, and in our opinion works fine. But technology advances, things change, and Disney is trying to change with the times.

[ransam]

While I think FP+ is a bad idea. it just blows me away now certain specific people are always so negative about Disney. It's ok to be unhappy about some stuff, but there are some on here that are always so negative, makes me wonder why they waste their time. if everything is "typical" Disney, why worry about it and why not move on

[disneymom15]

it just blows me away now certain specific people are always so negative about Disney. It's ok to be unhappy about some stuff, but there are some on here that are always so negative, makes me wonder why they waste their time. if everything is "typical" Disney, why worry about it and why not move on

[MOJoe]

This is a really, really bad survey. Unless, of course, you already have an answer that you want, and don't care about reality. In which case, this is a great survey!

Steve

I just re-read the survey, trying to put away my somewhat jaundiced eye.

These are all examples of what Disney thinks may be the benefits to FP+. So perhaps they are simply testing for the expected results.

The fact that there is no comments section for this particular set of questions tells me they are not interested in how you felt about FP+. Neither are they interested in any criticism. Just if FP+ provided any of the benefits they are hoping for. So not checking any of the responses would be the most damning option, IMO.