On Line System Down??/Phone Lines Busy?? {Merged Threads}

[disney100%]

For anyone still trying, I just called and got right through. We have tried all day with no luck until now. Even better, I got all my first choices of restaurants, times and days! Can't wait!

[Brooklynos]

I finally got through this afternoon to a great CM named Kaley. It took her almost an hour but we got everything we wanted except Cinderella's Castle (they hadn't loaded our dates yet for that one). She made sure that they were correct and made some good suggestions while we were waiting on the system. She suggested Chef Mickeys and Akershus for a couple of my mornings so we're giving them a shot. It was definetely worth it Kaley gave me some pixie dust back. Thanks Kaley!!!

[mickeyluv]

What dates were you trying to book at Cinderella's Castle?

[mustBgoofy]

If I call on the phone, will they e-mail me my confirmation numbers as well? I am going to try to call while driving!

[Brooklynos]

I was looking for March 15th dinner and March 18th lunch. I was able to call in today and get both!!!! I have to say that the CM's I got were wonderful. I don't think they can email you the confirmation numbers but you can get a print out when you check in.

[thumperbug]

I was one of the earlier posters who was up before the birds and had issues. Right before I was walking out the door at 8:40 am...the online system was up (for a short time) I did my adrs in record time...they went thru and I have it all in writing.

The only response I got back from Disney in regards to me complaint to them so far is the standard "thank you for contacting Disney. A Cast Member will get back to you".

Lets see how long it takes for them to respond. I told them I didn't want a generic apology or form letter. I want someone to do something...like compose the email themselves.

[lockedoutlogic]

I was one of the earlier posters who was up before the birds and had issues. Right before I was walking out the door at 8:40 am...the online system was up (for a short time) I did my adrs in record time...they went thru and I have it all in writing.

The only response I got back from Disney in regards to me complaint to them so far is the standard "thank you for contacting Disney. A Cast Member will get back to you".

Lets see how long it takes for them to respond. I told them I didn't want a generic apology or form letter. I want someone to do something...like compose the email themselves.

Both the online system and phone system were available yesterday...as we used both to book our reservations...

I fail to see what a complaint is going to do for you in this case - the system was under extreme stress for one day....that's it...just one. Personally, the issues are pretty much expected when you take the amount of volume on the first day into consideration...

No offense, but what will complaints about 10/27/09 really accomplish?