Walt Disney World Resort Debuts New Online Check-In Service

[queen bee]

Has the on line check in created any problems at the resorts? For example, is the advanced check in line typically long? What happens if there are problems identified with your reservation? Are they resolved in a manner to keep the line moving?

We just completed our on line check in for our arrival at AKL on the 14th. I guess we'll find the answers to these questions soon enough.

[WDW1985]

Since when was check-in such a hassle? I can see it saving you time, but I personally have never had an issue checking in and talking to another human being who is trained to check me into the hotel with great WDW customer service.

Whatever...


WDW1985

[Tink#64]

Since when was check-in such a hassle? I can see it saving you time, but I personally have never had an issue checking in and talking to another human being who is trained to check me into the hotel with great WDW customer service.

Whatever...


WDW1985

I completely agree! I've never had a very long wait & have always had fantastic guest service! I'm a little skeptical on this! I'm waiting to hear more feedback from those that experience the need to speak with someone after arrival about their accomdations/tix, etc! Maybe it's a time saver in some instances, but if not, are you back to square one & standing at the back of the regular line? That would be like being in the FP line & then having to go & get in the back of the stand by line!

[lockedoutlogic]

Since when was check-in such a hassle? I can see it saving you time, but I personally have never had an issue checking in and talking to another human being who is trained to check me into the hotel with great WDW customer service.

Whatever...


WDW1985

We used to run 2 hour and 15 minute waits at Caribbean Beach consistently on the weekends.....
a daytime checkin was almost always gonna get you at 45 minute or so wait....
other locations have waits exceeding 15-30 minutes as well....though not quite so bad.

There is an advantage to this.....the main being that everything has been done over some sort of high speed network for well over 10 years now.....

This move is a step towards eliminationg half the front end staff at the resorts....make no mistake.....

but there is an upside to this...if it runs smoothly which i would venture it will

[DawsonAR]

We have only had to wait over 5 minutes one time....but that one time was a long wait. I will try this on our upcoming trip.

[GrumpyFan]

We've waited in line at Pop for almost 45 minutes. Then, we've seen the check-in process itself took 15 minutes or more.

I can see where this will certainly speed up part of the process, but I'm just curious how this works, if you get assigned a room that you don't care for, or need to have changed.

[Terk24]

Anybody actually have feedback on the process?

[wendydarling]

I also hope Pop is included. I'm looking forward to trying this out!

we are staying at pop and when i go to our disney vacation link on the website it shows that we can do the online check-in so i am sure you will be able to as well!

[kakn7294]

Anybody actually have feedback on the process?

Just used this service last week at Pop. It worked quite well although with a check-in at 1:30a, there was no line at all. We walked up to the counter, explained that I did the online check-in, the CM excused herself for a moment to go to a different area and when she returned, we were handed a packet with our room keys and info. Because I put a credit card on the room when I did the online check-in, the balance was automatically added to that card (it was a room-only ressie) and we had express check-out. The whole process took only a few minutes. I'd definately do it again and hope that it works just as well during the busiest part of the day.

[Mousefan29]

I'm less than 10 days out for our stay and I can't seem to get the online tool to work! Any suggestions? I called Disney, and they have a special phone line for problems, but the CM told me the only thing I can do is keep trying...