WDW Deluxe Resort Satisfaction Survey!

[cgriff]

Please help Professor Ludwig Von Drake with this important scientific research!

[Hammer]

I think you will find that most people on the board are "satisfied" with their WDW stay, but it does not mean that they feel it couldn't stand for some improvements. I'm satisfied with my stays, but I see where they could make changes for the better.

[jonahbear2006]

Our bathtub leaked so bad, in order to bathe the children I had to leave the water running and stick a washcloth down in the drain. I didn't have the heart to tell them because I was so satisfied that I felt bad that something could go wrong, on their part. We were upgraded to concierge and treated so well, I felt like it would be really petty to expect anything more.

[SurferStitch]

Thrilled!

[SBETigg]

I've been completely satisfied and more than pleased with all my Deluxe stays. I would say that all of them have lived up to expectations and a few have exceeded expectations. Of course, everyone's expectations are different.

[mouseketeer mom]

Totally satisfied.

[BMan62]

I had to say Dissatisfied. The room was nice (Boardwalk Villas Studio) but did not seem Deluxe to me.

Refrigerator didn't work - froze everything you put in it in less than 2 hours. We turned it completely off, then just nudged it back on and it still froze everything.

Hair dryer didn't work. Not a problem for me, but DW doesn't like to go out with wet hair. Tried other things in the socket and they worked, so it WAS the dryer itself.

Stained bedspread - Big dark stain on the bedspread - possibly chocolate, but who really knows.

Air conditioning unit - Bumped the panel over the filter and it dropped off to show a filter completely clogged with gunk. The filter had 11/04/08 written on it. 2 months in the unit and no air could get through it. The supply air grille was rusted and dirty.

Carpeting in the halls was threadbare. When we got there, they had a blower pointed down the hall to dry it out. They must have cleaned it that morning, but it was still soggy at 3pm.

BUT, the room location was great; the balcony a wonderful place to have morning coffee; the walk to Epcot and DHS very pleasant (loved the ability to walk out of WS after Illuminations and be back to our room in 15 minutes!!); and the size of the studio was perfect for two people (don't try to get more adults in there, though, unless you are VERY good friends!!)

For a regular price room, these would balance out, but for a Deluxe I would deem this unacceptable. We were, however, staying on rented DVC points, so did not let it get us too overly upset, but we did write Customer Relations about our findings, with pictures.

[Lynn J Mc]

I had to say dissatisfied with our last stay. All previous stays have been superb. Out of 16 visits only one has been bad.

[ChipDale2708]

We were satisfied w/ our accomodations at the Beach Club (always are), however we were dissatisfied w/ our club level service. I had intended to send a letter when we returned, but never got to it due other time consuming projects. Is it too late to send a letter now? It was back in October.

[Ian]

We were satisfied w/ our accomodations at the Beach Club (always are), however we were dissatisfied w/ our club level service. I had intended to send a letter when we returned, but never got to it due other time consuming projects. Is it too late to send a letter now? It was back in October.

It's never too late.

[Goes4FastPass]

Surveys tend to be answered by people who are either very satisfied or very unsatisfied.

I've never been particularly dissatisfied with a stay at a WDW resort but my expectations have been crowds, strollers - and rooms equivalent to Holiday Inn.

[buzznwoodysmom]

I didn't cast a vote because the option I would have choosen was not there. Our first stay in a deluxe was WL and we were totally satisfied. Our second stay, again at WL we were completely dissatisfied and dissappointed. So much so that as much as we love WL we havn't been back because of the issues we had. We have also stayed at SSR, which has been the most dissappointing WDW resort stay ever. This place just didn't do it for us. Most of the staff was rude, the resort wasn't all that great and it didn't feel like we were in a WDW resort at all. We prefered CSR, which is a moderate, over SSR and would pick to stay at CSR over SSR anyday of the week. We have also stayed at Dinsey's Vero Beach resort, while not in WDW it is owned by disney. We were completely satisfied with our stay at Vero. So I guess 50% of the time it was great, the other 50% of the time was a bust.

[Ian]

I agree the survey is fundamentally flawed ... there should be options for neither satisfied nor dissatisifed, sometimes satisfied/sometimes not satisfied, etc.

This one is too cut and dry.

[Tink1]

I agree the survey is fundamentally flawed ... there should be options for neither satisfied nor dissatisifed, sometimes satisfied/sometimes not satisfied, etc.

This one is too cut and dry.

And also the fact that while you may have been satisfied, you may not have felt that it was a truly deluxe experience. "Satisfied" is a broad term.

I stayed at the Sheraton Tokyo Bay for a similar price as the Contemporary. While I was "satisfied" with both stays, the Sheraton was a far more deluxe hotel. So while I may have been "satisfied", I felt I got more for my money in Tokyo.

In Seattle, the Sheraton was about the same price. Again, I was satisfied, but it was below the Level of the Contemporary IMHO. So Disney was the better value.

Nanc

[Luv Eeyore]

We typically spend the first few days at a moderate resort then a week at a deluxe since we feel 7 days doesn't quite cut it at the World. We do this because of cost and size (deluxe resorts are expensive - and not all the views are really worth the price you have to pay - and the moderates are just not quite big enough - DH is large and with a family of 4 two double beds is not comfortable).

In all the years we've done this, only once has the stay at the moderate resort been more satisfactory than at the deluxe.

[DawsonAR]

We loved our stay at the Poly and will do it again and again. We actually have liked all the deluxe resort stays but the Poly has topped them all.

[Ian]

Another very important item to consider ... how many of you who said you were satisfied with your deluxe resort experience have stayed at a high end resort outside of WDW? Or is all of your deluxe accomodation at WDW resorts?

[fielin]

This poll isn't precise enough.

I was not dissatisfied with my stay at AKL, but I thought it was completely inferior to Universal Royal Pacific resort in terms of amenities.

We had paid for a Savannah View Deluxe Room. We were given a room with a view over the DVC construction, and nearly had to beg to get a nicer view. It was my 30th birthday, and I was really disappointed, but I stayed polite, and nice.

They coldly told us that they had no deluxe room with a nicer view left, and that they could get us a standard savannah view, but would not refund us the difference in room rate.

Except for the animals, I thought this hotel (and its staff) were nothing special, and I much much preferred Port Orleans French Quarter.

Was I satisfied ? No, absolutely not. Did I enjoy my stay ? Of course.

I voted dissatisfied, although the truth is I liked it a lot. Just thought that it was NOT worth the premium.

[Ian]

We had paid for a Savannah View Deluxe Room. We were given a room with a view over the DVC construction, and nearly had to beg to get a nicer view. It was my 30th birthday, and I was really disappointed, but I stayed polite, and nice.

They coldly told us that they had no deluxe room with a nicer view left, and that they could get us a standard savannah view, but would not refund us the difference in room rate.

Wow ... I mean ... wow. I would have been irritated.

Of course, now is when the Disney apologists will trot in and tell you views aren't guaranteed, says so on your reservation, blah blah blah blah ... nevertheless, that's just horrible customer service and exactly the kind of thing I'm talking about.

Could they solve the problem with your view? Ostensibly, no. No other rooms left in your category. Should they have offered to let you stay in the room and refund the additional you paid for Savannah view? Absolutely ... a Motel 6 would have done this.

[big blue and hairy]

Another very important item to consider ... how many of you who said you were satisfied with your deluxe resort experience have stayed at a high end resort outside of WDW? Or is all of your deluxe accomodation at WDW resorts?

Ian, stop grinding your axe. Why is it important? If you're satisfied, you're satisfied. DW and I have stayed at high end resorts outside WDW and outside this country. Yes there is a difference, that doesn't mean we weren't very satisfied with our stay.

Wow ... I mean ... wow. I would have been irritated.

I agree completely, but...

Of course, now is when the Disney apologists will trot in and tell you views aren't guaranteed, says so on your reservation, blah blah blah blah ...

was a preemptive strike against anyone who disagrees with you necessary?


Let me tell you, though, I would be more than irritated. If there was no other deluxe room with a Savannah view, and they moved me into a standard room, they would have refunded the difference. They don't want a loud dissatisfied customer being ripped off in the lobby, and they don't want letters going to WDW corporate. I would and I have. Whether or not, we agree if something is priced properly, I getting what I paid for, or I'm getting a refund, period.