My son (10YO) and I went to Walt Disney World last October. Because of all the restrictions and cut-backs, it was a fairly unenjoyable vacation. One of the few at WDW. We had several issues arise and I wrote to complain. I received correspondence, but nothing more than, “I’ll pass these issues on to upper management.”

I still love WDW (waning) and follow many posts and video reports. It appears WDW is moving away from Customer-Service oriented to Bottom-Line oriented, which comes at the expense of customer service. Is that what recent visitors are noticing?