My family had booked 4 rooms at POP in Sept. before the free dining was announced. We spent the first two days trying to get through to someone to add free dining and if we could get through, we were told they were all booked and we couldn't get it. My sister finally booked the same rooms from scratch online and when she did, she was able to get all 4 rooms, same dates, same hotel WITH free dining. After we got the confirmations on the rooms, we cancelled the original reservations. I'm thinking that their systems are messed up and can't handle modifying existing reservations. I hope everyone is able to get what they want!!
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