MyMagic+ Rollout to be accelerated.

[mickclub1955]

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MyMagic+ rollout to accelerate in early 2014 with reworked 'My Disney Experience' and expansion of off-site FastPass+ use

Jan 02, 2014 | 7:38am EST


Now that the busy holiday period is over, the Disney NextGen team will turn their attention to the final rollout of MyMagic+ in this first quarter of 2014.

Although recent reports and reviews from guests using MyMagic+ are becoming increasingly positive, Disney recognizes that there are still some issues with the system. During the next couple of months a reworked version of the 'My Disney Experience' web site and mobile apps will be launched, aiming to resolve one of the most frequently reported problems with MyMagic+, the slow access and response of the online platforms.

Continuing from the test that began in late December 2013 at Disney's Animal Kingdom, the use of FastPass+ by offsite guests will be expanded to the remaining parks, paving the way for elimination of legacy FASTPASS and to have all guests using FastPass+ by the Spring of 2014.

Assuming the test and adjust period is successful, the entire MyMagic+ project with all its components will be fully deployed and in use by all Walt Disney World guests by Spring 2014.

[rjmdds]

I really hope they change the FP+ tiers and park limitations. That to me is the biggest issue.

[AndrewJackson]

I guess the delay announce back in November wasn't much of a delay afte all.

[Ms. Mode]

We used the FP+ and Magic Bands the week before Christmas and found that it has many advantages. Hopefully once EVERYONE is playing by the same rules we will see much shorter standby times at all the attractions. In any case, it sure was nice not having to go digging for the tickets all the time.

[JMTStone]

I'll let you know what I think.

I have all my FP+ arranged. I had to do two days at EPCOT as you can't do two parks in one day and I can't imagine Soarin without also doing Test Track.

Then I also got FP+ for Wishes Rose Garden Viewing. That should be neat. We'll see how that goes.

I'm hopeful. But then again, I'm escaping sub-zero temps to my first runICOT/runDisney event so I'm easy to please.

See you at Jellyrolls!

[Jillirose]

Is there a timeline/schedule being posted for the dates of regular FP elimination in the parks (MK DHS EPCOT)? It seems like our FEB stay will be in the midst of the changeover.

[Gator]

Looks like those unused FP tickets that I've kept from over the years are really going to become a collector's item.

And speaking of the death of FP tickets, how are people who don't have smart phones going to remember all their FP+ times? Bring their own pen and postcard note with them? Someone above said they were glad they didn't have to fish for their tickets anymore. Now they'll have to fish for that elusive Star Trader's receipt where you wrote down your times. Yet another thing I don't like about FP+.

[Aurora]

I'm pretty reasonable and have been in lots of posts about FP+, My Magic, etc. In general, I'm not happy with the new FP restrictions and the planning it involves, but I can understand why some people might like it. However, this post got me boiling mad. Why?

Because everything that can go wrong, has gone wrong with my brother's January trip planning using My Disney Experience. Including changes he made TODAY. And he's leaving in less than three weeks.

I wrote before about the glitch in his reservation that I had to call about to get fixed -- we needed to add middle initials to two guest names who have the same first and last names. Without making this change, both names, even though they were on the room reservation, didn't show up in My Disney Experience. It took 20 minutes on hold and another 20 minutes for two initials to be added. That was the first time-sucker. Since then, it's gotten worse.

My brother made FP+ ressies weeks ago. He recently made FP changes and had the same attraction come up with two different times on the same day, and other attractions not appear at all. He's cancelled restaurant reservations and had the reservations continue to appear (without knowing whether he would be considered a "no show" and be charged for them).

Yesterday, while making all his changes, the first time he hit the submit button, he got a message that said, Sorry, we're updating our data system at this time, please try again later. He had to go in and make all the changes again. In all, it took him three hours.

And after spending all this time trying to use the system, he finally had to resort to making another phone call to make sure everything is the way it needs to be.

Now, we're talking about someone who's visited many times since childhood, the most recent being January 2012. He's also a computer engineer. To say he's beyond frustrated is putting it mildly.

And here I read that they're going to accelerate the rollout and concentrate on the "slow access and response of the online platforms"? Man, I sure hope they fix all these glitches in the process. My brother's biggest advantage right now is that he's going in the supposed slow season, because unless things go smoothly during his and his family's vacation, he won't be back for a long time.

[dnickels]

Yeah I'm not a big fan of FP+ in general, but they really need to get everyone on the same playing field so in that sense I'm glad they're going to make it happen.

They current system where some people are able to double dip with the FP+ and their KTTW cards while other guests are limited to only FP+ is the biggest source of problems right now.