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Results 1 to 10 of 10
  1. #1
    Join Date
    Aug 2004
    Location
    Martinsburg, WV
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    Default New ECV Rental Policy

    At least this is new to me. Last night I saw this from another website and I called Disney today and it is true:

    Effective Nov. 1, 2012, WDW will implement a new ECV rental policy. DIsney has selected 5 scooter/wheelchair/ECV rental companies as approved vendors. This means these companies are the ONLY companies allowed to drop off rentals at the front desk/bell stand ofa Disney resort for them to be held for guests. Guests using these companies will also be allowed to return their rentals to their resort's front desk when they check out. Vendors that are not on the approved list will now have to arrange specific meeting times with their customers and deliver the rental in person. Likewise, when the rental is completed, the guest must make arrangements to deliver the scooter to the company. Disney will no longer provide a courtesy hold/storage for vendors not on the approved list.

    I called Disney this morning and here is the approved vendor list:
    Apple Scooter
    Best Price Mobility
    Buena Vista Scooters
    Care Medical Equipment
    Scooter Bug

    Thank goodness I'm using Apple for our trip in Jan.
    KAY

    DVC MEMBER - OKW & HHI
    First trip to WDW - Dec, 2005
    Last visit to Disneyland - 2014

    First trip to Disneyland - 1955

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  3. #2
    Join Date
    Mar 2000
    Location
    Fl
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    Default

    Thanks for sharing the info!
    șoș figgie șoș - Now living our dreams in sunny Florida close to the mouse!

  4. #3
    Join Date
    Oct 2007
    Location
    Wentzville, Mo
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    Default

    I agree, I am happy to see Apple on the list. They are great to work with.

    It makes sense. I can only imagine how many different companies were dropping off scooters before.
    Itchy for another trip

    Caribbean Beach 1989, 90, 92
    All St Movies 1999, 04, 05, 11
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  5. #4
    Join Date
    Dec 1999
    Location
    Brooklyn, NY
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    Default

    Kay, thanks for getting the list. I'm so glad to see Apple on the list.
    Ellen
    INTERCOT Staff: Dining, Disney Cruise Line, Guests with Special Needs


    Next up:
    Christmas with the Mouse
    President's Week 2013

  6. #5
    Join Date
    Feb 2004
    Location
    QUEENS,NY
    Posts
    1,501
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    Default

    I think this stinks. DW and I have our own ECVs, but I have used Apple in the past. As a matter of fact, we had to use Apple last month when DWs ECV broke down, and had to get a rental for four days and of course called Apple. This trip, I must say that I saw so many different rental companies in the parks, inluding a bunch that the names were new to me. I think this is a big blow to free enterprise, or someone is getting kickbacks.
    Just my humble opinion.
    PETE FROM NYC
    DISNEY NUT SINCE THE 1950s.
    I AM POOH SIZED AND PROUD OF IT.
    FORGET ABOUT THAT OTHER FAT GUY ON TV.
    I AM THE REAL KING OF QUEENS
    TWELVE TRIPS FROM 1975 - 2007 all by plane
    Drove down 2009,2010,2012,2014.
    DVC since 9/09. We own at BLT.
    Next trip: 11/1 to 11/12. BLT

  7. #6
    Join Date
    Jul 2005
    Location
    Ontario, Canada
    Posts
    8,532
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    Default

    We picked up Mom's rental (from Apple) yesterday and I have to admit that there were a zillion EVC all waiting in the luggage storage area. I wonder if it was just getting to be too much, especially if some companies weren't picking them up in a timely manner.

    Something else interesting, when we got her key from Bell Services, they mentioned that they will actually be making you sign for them starting November 1, instead of just handing it over like now.
    Heather aka ibelieveindisneymagic
    INTERCOT Staff


    Engaged at the castle!
    My Disney Home is POFQ

  8. #7
    Join Date
    Aug 2004
    Location
    Martinsburg, WV
    Posts
    3,983
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    Default

    When I first heard of the new policy, I was fairly outraged by the whole idea. After thinking it over I feel Disney is on the right track here. In the past we have gotten less than stellar service from some of the non-approved vendors. If those vendors were as uncooperative with Disney CMs as they were with me as one of their customers it is no surprise to me they didn't make the list. And as for making it to the list, I was pleased as could be to see Apple was included, they are the absolute best in my opinion.
    KAY

    DVC MEMBER - OKW & HHI
    First trip to WDW - Dec, 2005
    Last visit to Disneyland - 2014

    First trip to Disneyland - 1955

  9. #8
    Join Date
    Aug 2005
    Location
    Central PA
    Posts
    795
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    [QUOTE=TheDuckRocks, I was pleased as could be to see Apple was included, they are the absolute best in my opinion.[/QUOTE]

    [COLOR=DarkRed]Paula[/

  10. #9
    Join Date
    Nov 2008
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    1,303
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    Default

    I can readily see the limitation helping guests. I would not want to get a company with a bad rep. Just because they are a business, does not make it well run or trustworthy.
    Boardwalk
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  11. #10
    Join Date
    Jun 2008
    Location
    Shawnee, KS
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    it is not surprising to me that Apple is on the list. By far they hve the best customer service and prices in the orlando area.
    Have A Magical Day-1970-1989-offsite, 2002-DLR, 2003-DLR, 2005-Sports, 2007-All Music, 2008-POP, December 12-21 2009-Pop, January 16-18, 2010-Disneyland. Disney Sports-Feb 1-6, 2012, Disneyland-December 7 and 8, 2012, DIsney Pop-Feb 1-5, 2013 (my son's first trip.)

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