My dd25 wanted to purchase the "It's a Secret" the Ariel autographed animation cel and tried to order it last January. On the 18th in fact. It has been nothing but trouble Has anyone ever had problems ordering from Disney Shopping? I had a post in another section about how they canceled my credit card after 2 phone calls to tell them yes we did order it but they canceled my card for suspected fraud (my dd used the disney card for points b/c it's 945 before shipping and she put the wrong phone #).
Then when we get that straight the framed cel finally arrives and it is not in the frame that is in the picture. It was supposed to be in a gold antique frame with a COA. The frame was silver and red (clashing horribly with Ariel's hair ) and no COA.
Disney is supposed to send someone to pick up the the misframed pic and send another one. It has just been a nightmare....
Is it always this difficult??? It's almost 2 months and we are still waiting.