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Turndown Service - Poly
What does turndown service entail at the Poly? Is it available to any guests at this resort? Is the only additional expense the tip?
Thank you!
Grand Floridian 09/01
Port Orleans Riverside 09/02
Port Orleans Riverside 05/04
Polynesian 09/09 - 10-year Anniversary/DD 3rd Bday
Port Orleans Riverside 09/13 - 15-year Anniversary/DD 8th Bday
"There's no place like home, there's no place like home...unless you're going to Disney!"
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They turn down the comforter and sheets and leave some chocolates, turn on a light and sometimes the radio. They also may (or may not) replace toiletries and towels. In club level, no extra expense.
It is available to club level, and at one point we got it when we were not in club level. But my understanding is that its not standard to non-club guest. We've only gone club for a number of year so don't know for sure. Perhaps someone else will have details about that.
26 years staying at the Polynesian
There's a great big beautiful tomorrow, shining at the end of everyday...
Twenty six straight years staying at the Polynesian
Next trip: October 2018
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It is my understanding that it's available to all Poly guests by request at no extra cost (but a tip is generally offered, separate from the daily housekeeping tip). They usually replace towels, turn down beds, leave chocolates, sometimes some towel animals, and generally just leave the room in a nice way to welcome you back at night.
Sherri
Next: Aulani Celebration 10/2018 (50th)
Past Stays: Contemporary, GF, Poly, BC, POP, POR, Dolphin, AKL Kidani, BLT
1990 August Honeymoon- GF
Delighted Disney Return Guest since 1981, DVC (BLT) since 2014
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It is available to all Poly guests, but it is on a as time allows basis. The club level guests are guaranteed turn down service. Once that is complete they do all other requests as time allows. It is something, if you are not staying in a club level room, that you have to request. You can call Mousekeeping when you check in and request it for the duration of your stay.
They always picked up used towels and left new ones, and emptied the trash. They also turned down the beds and left chocolates. They typically arranged our DS's toys on the bed for him too.
We always left a tip for them in a decorated envelope.
1977 - Fort Wilderness
1991 - Port Orleans FQ
1998 - Wilderness Cabins
2001 - All Star Music
2002 - Dolphin
2003 - Coronado Springs
2005 - Polynesian
2007 - Port Orleans Riverside, Animal Kingdom Lodge, Saratoga Springs
2013 - Caribbean Beach
2011 & 2016 - Pop Century
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Oooo I want a towel animal!
I saw it on the travel channel and I've been looking forward to it since then.
Do you tip every night for housekeeping or at the end of your stay?
We're staying on the club level where it's included (right?), so I would think I could just include housekeeping and turndown service into one tip at the end of the week.
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We always leave our tips each day because you never know if you will have the same Mousekeeper each day or not.
1977 - Fort Wilderness
1991 - Port Orleans FQ
1998 - Wilderness Cabins
2001 - All Star Music
2002 - Dolphin
2003 - Coronado Springs
2005 - Polynesian
2007 - Port Orleans Riverside, Animal Kingdom Lodge, Saratoga Springs
2013 - Caribbean Beach
2011 & 2016 - Pop Century
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Originally Posted by KateMW
. . . Oooo I want a towel animal . . .
1) Towel animals are at the discretion of the maid.
2) All WDW housekeeping employees are taught basic towel animals.
. . . advanced ones are available in the book
. . . not all temp-agency maids are taught animals
3) Whether you get towel animals depends upon
. . . the maid's time available
. . . the maid's willingness
. . . the maid's training
4) Please do not be disappointed if your do not get them.
5) Just be pleased if the maid leaves this Pixie Dust.
NOTE: Some maids leave towels in every room, every day. Other maids never leave them. It is not a mandatory part of the job, nor are maids judged better or worse if they do or do not leave towel animals.
Average Banjo Picker. Pretty-Good Sailing Master. Newly Ordained.
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Great point about the towel animals. We went kind of expecting them everyday and had one upon our arrival and that was all. Which was completely fine just not what we were expecting!
1999 Coronado Springs
2007 Pop Century
May 4-11, 2008 Coronado Springs
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This will be our 5th year in a row to Disney and have never received a towel animal and we stayed club level several times. So if we ever get one we will be very surprised.
Poly 2004-2009 LVC
WL Villas May 2007
DC Wonder 2010/Poly GVC
DC Dream 2011/Poly LVC
Poly LVC 2012
Contemporary Dec. 2012
July 2013 Poly GVC
Poly GVC 2014
Poly Club April 2015
AKL Royal Asante Suite 2015
October Poly Club 2015
Grand Floridian Sugar Loaf Club April 2016
Poly Club Dec 2016
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We have had towel animals at the POP, and the CBR, but the one time we stayed at the CR Club Level we did not get any. We always tend to think it is just random "magic". We always display them if we get one, which makes the cleaners more likely to leave another....and a tip as well.
DDuck66
Disney Veteran
2000- Once
2001- Twice
2002- Three Times
2003- Three times
2004 Twice
2005 Twice
2006- October and Christmas
2007- The year of the annual pass!!!
2008- Concierge at the POLY!!!!
2009- Birthdays in January and March!!!!
2010- Lots of trips..Too many to count!!
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Turndown service is offered to everyone on a first-come, first-service basis after the club level guests. I'm not sure about requesting it for the length of stay though--when we stayed at the Polynesian, we were told that we needed to put in a request for this service daily, as needed.
Beth
INTERCOT Staff--
Theme Parks and Accommodations
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We didn't even request it at the Grand Floridian and we had nightly turn-down, staying lagoon view not club level. I really didn't think I would care one way or the other about it, but it was really nice coming back to a refreshed room every night. We tipped housekeeping twice a day, morning and evening. We often had the same housekeeper in the morning, but not every morning and not the same at night, from what we could tell.
Sherri
Next: Aulani Celebration 10/2018 (50th)
Past Stays: Contemporary, GF, Poly, BC, POP, POR, Dolphin, AKL Kidani, BLT
1990 August Honeymoon- GF
Delighted Disney Return Guest since 1981, DVC (BLT) since 2014
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