Disney Transportation Horror Stories
My wife and I went about a month ago to WDW. We stayed at the Poly. Now the transportation on the monorail was great, BUT the bus transportation was a joke!! I thought since I was staying at a deluxe they would have better transportation. NOPE, sharing buses with Contemporary led to full buses before they even reached the Poly!! Ok so now for my story.
Twice during our 7 day trip we tried to get to HS in the morning. No such luck. One morning we waited 45 minutes for a bus to arrive. The next morning was the real horror story. We went to the bus stop which was mobbed and waited 30 minutes. No HS bus. So we decided there was no way we were catching a bus even if one showed up there would not be enough room. So we went back to our room and I called the front desk to ask where the buses are. After we cooled down for a minute we went back. Buses must have showed up while we were gone. But again it was mobbed. We waited another 40 minutes. Still no bus. Finally a non-disney charter bus showed up heading for HS. We all boarded and thought we would be to the park soon. WRONG AGAIN! I was convinced the driver took a route that ensured he would not have to make a left hand turn. So we went all the way around MK, by the campgrounds, by the Monorail repair shops. It took 30 minutes to get to HS. There were people getting calls on the bus from others who had gotten on a Disney bus at Poly after us and were already in the park. To say the least we were not happy at all. We went to guest relations and filed a complaint, they did give us fastpasses which was nice. Later we went to the front desk at the Poly and filed a complaint as well.
I understand that problems occur and you may have to wait longer for buses. But when it was 2 times at a Deluxe resort I was pretty steamed. I am sticking with moderates from now on.