Originally Posted by
SBETigg
I''m glad you've never had one, but I think people are being genuine when they mention bad experiences and not simply expecting too much.
In my Coral Reef dinner, we waited forty minutes to be seated. Then, a half hour to order. No apologies from server. Then, my daughter's chicken and husband's steak were both served rare. Not a real issue with the steak, since it was supposed to be medium, but my husband doesn't like rare and since rare is inedible for chicken and we were sending back the chicken, we sent both entrees back.
But, the server didn't take the other two meals back to be warmed. So either some of us ate and then waited for the other two to eat, or we waited and let our meals get cold while waiting for the other two meals. The steak and chicken took 55 minutes to come back to the table. By that time, the rest of the food was cold and terrible (though, yeah, we could have eaten instead of being polite and waiting for everyone). And the server never apologized once. By then, we had been there over three hours and we were tired, but I asked to speak with a manager anyway.
The server was rude about getting the manager. The manager came to the table and yelled at us for requesting to speak with him, never apologized, and insinuated we were after a free meal. By that time, even my mild-mannered husband was furious. One simple apology would have been nice. I understand that things can go wrong and places can get busy, but this was unacceptably horrible customer service and they served my daughter (8 years old) unsafe to eat chicken. It was the most terrible restaurant experience I've ever had.