KellyGirl7
01-01-2003, 06:28 PM
I rec'd a call back from reservations assistance at ASMv yesterday. What it turned out to be was a special number they give guests who have had problems in the past. They will do pretty much anything you need during your stay. You know how you can call 3 days before you arrive to arrange special room requests, etc.? It's the same sort of thing except it's guaranteed. They are giving us a fridge in our room at no charge, making sure there is a hairdryer and pack-n-play (the crib has never been a problem but the hairdryer is one less thing I have to pack). We requested to have a courtyard view in the Buzz building (which she said is the most popular building in the place). They offered to upgrade us to poolside or whatever we wanted by my 4 year old REALLY loves Buzz and it's his birthday :) They're also helping us with a cake on his birthday. All in all, I would say they waaaaaay outdid themselves and we are very pleased! graemlins/clappy.gif
It's very important to let them know when they do a great job but it's also important to politely let them know when things are not "magical" because it appears to me, that is really important to Disney and that's why we keep going back! smile.gif
It's very important to let them know when they do a great job but it's also important to politely let them know when things are not "magical" because it appears to me, that is really important to Disney and that's why we keep going back! smile.gif