Granny Jill A
12-09-2002, 02:54 PM
Just got back from the "World", and wanted to vent my frustration with Star Taxi. I booked a vacation package through the Disney web site. I chose the towncar option, and was told that someone would be there to meet my flight at baggage claim.
Guess what? No one was there. After waiting for 10 minutes, I called the company. They would send somebody to meet me. My sister and I went to the designated spot and watched for any sign of a towncar. My sister stayed with our luggage while I patrolled the pickup area. Five minutes later, I saw a towncar lurch partially into a lane. As I walked toward the unmarked car, the driver approached carrying an upsidedown sign with my name on it. Finally!
I got my sister and our luggage to the car. The driver closed the trunk on my sister's coat. As he left the parking spot, he nearly hit another car. He also made several cell phone calls while driving. At times he removed his hands from the wheel to gesture as he talked. He would change lanes at the last minute, often cutting people off. It was a scary trip.
He said he was late because the dispatcher had just given him the pick-up order. He lectured me about calling at least 24 hours ahead of time. I told him that I had made my pick-up reservation over two months ago. He didn't have anything to say after that.
To make matters worse, he obviously didn't know where he was going, because I had to tell him to turn around and go back the other way at one point. Thank goodness I knew the way to the resort.
The return trip to the airport was much better. This time, Star Taxi sent a marked car on time, with a driver (Dennis from Jamaica) who was EXCELLENT.
Next time, I will book Tiffany or Cartier towncar.
Just thought you'd want to know.
Guess what? No one was there. After waiting for 10 minutes, I called the company. They would send somebody to meet me. My sister and I went to the designated spot and watched for any sign of a towncar. My sister stayed with our luggage while I patrolled the pickup area. Five minutes later, I saw a towncar lurch partially into a lane. As I walked toward the unmarked car, the driver approached carrying an upsidedown sign with my name on it. Finally!
I got my sister and our luggage to the car. The driver closed the trunk on my sister's coat. As he left the parking spot, he nearly hit another car. He also made several cell phone calls while driving. At times he removed his hands from the wheel to gesture as he talked. He would change lanes at the last minute, often cutting people off. It was a scary trip.
He said he was late because the dispatcher had just given him the pick-up order. He lectured me about calling at least 24 hours ahead of time. I told him that I had made my pick-up reservation over two months ago. He didn't have anything to say after that.
To make matters worse, he obviously didn't know where he was going, because I had to tell him to turn around and go back the other way at one point. Thank goodness I knew the way to the resort.
The return trip to the airport was much better. This time, Star Taxi sent a marked car on time, with a driver (Dennis from Jamaica) who was EXCELLENT.
Next time, I will book Tiffany or Cartier towncar.
Just thought you'd want to know.