baldburke
04-28-2021, 08:09 AM
I don't know if this post goes under DVC or Theme Parks, but I'm putting it under the later because the question really is around ticketing. We initially bought our park tickets at the end of March when mid June hours looked like early evening closes that could make park hopping tricky. The CM I spoke with suggested we just get single park tickets based on the information at hand. Fast forward to the end of April and hours are being extended at the parks so we have decided to take the plunge and move to park hoppers in hopes of give the kids some flexibility in access and visits. However, it had been darn near impossible in making a connection via the DVC line to get my request completed.
The first challenge is that there are no longer any evening hours to call so this is taking up my work time and with more meetings than usual due to the pandemic, its tough to carve out two plus hours of my day just to do a ticket upgrade. Calling the DVC line and then choosing 1 for vacation plans and 8 for the ticket offer then incurs at least an hour wait. From there it results in a transfer which I've had go three different ways. The first time after waiting another hour, I got someone so incompetent that they couldn't determine the proper amount to charge me and I ended up having to exit the call because I had to jump on to another for a work meeting. Second time, I waited on the second hold for over a hour (again, two plus hours in total) but had to give up due to yet another work meeting. The third time the transfer did not complete so I gave up.
When I called yesterday, I made it very clear to the CM that my patience was wearing thin after spending about 8 hours or so just to do this simple task. I asked the lady if I could have the phone number for the secondary transfer just in case we had issue/challenges in making this illusive final connection. She agreed, but said, "let me make sure I can connect it through before I give it to you." What does she do? She puts me through and never comes back. What do I do? Wait again for another hour only to have to give up for yet another work meeting.
Hopefully this isn't an indication of how our trip will go, but customer service certainly seems to be at an all time low by the house of mouse. Any suggestions?
The first challenge is that there are no longer any evening hours to call so this is taking up my work time and with more meetings than usual due to the pandemic, its tough to carve out two plus hours of my day just to do a ticket upgrade. Calling the DVC line and then choosing 1 for vacation plans and 8 for the ticket offer then incurs at least an hour wait. From there it results in a transfer which I've had go three different ways. The first time after waiting another hour, I got someone so incompetent that they couldn't determine the proper amount to charge me and I ended up having to exit the call because I had to jump on to another for a work meeting. Second time, I waited on the second hold for over a hour (again, two plus hours in total) but had to give up due to yet another work meeting. The third time the transfer did not complete so I gave up.
When I called yesterday, I made it very clear to the CM that my patience was wearing thin after spending about 8 hours or so just to do this simple task. I asked the lady if I could have the phone number for the secondary transfer just in case we had issue/challenges in making this illusive final connection. She agreed, but said, "let me make sure I can connect it through before I give it to you." What does she do? She puts me through and never comes back. What do I do? Wait again for another hour only to have to give up for yet another work meeting.
Hopefully this isn't an indication of how our trip will go, but customer service certainly seems to be at an all time low by the house of mouse. Any suggestions?