Tink1
10-17-2013, 03:52 PM
We appreciate you selecting a Disney Cruise Line vacation for your clients and have important information to share about their sailing.
As you may know, the Disney Magic has just undergone the most significant transformation in the history of Disney Cruise Line. Unfortunately, during the course of dry dock renovations and the Trans-Atlantic crossing, we encountered challenging weather conditions that made the necessary work impossible to complete in time for the first cruise. As a result, we've made the difficult decision to cancel the October 20, 2013, 5-night sailing from Miami, Florida.
We are truly sorry for disappointing your clients and their traveling party with this news. Therefore, in addition to a full refund of their voyage fare, your clients will also receive a complimentary sailing up to 5-nights in length on the Disney Magic when sailing from Miami or Port Canaveral, Florida, before May 16, 2014. This complimentary sailing is subject to availability, offered in the same category stateroom with the same party mix originally booked aboard the Disney Magic and is non-transferable. Guests who are unable to take advantage of this complimentary cruise offer are invited to sail at a 35% future cruise discount on any Caribbean or Bahamian sailing of up to 7-nights in length, taken by October 31, 2015, excluding holiday and select peak sail dates.
Refunds will automatically be returned to the original form of payment on the booking. However, we sincerely hope that we have other sailing dates to meet your client's needs and invite you to contact us at 1-866-325-3905 or 1-407-566-7032 as soon as possible, to explore alternate complimentary sail dates or to utilize their future cruise discount.
Guests on this sailing with independent flight arrangements are welcome to submit any flight change fees via e-mail to [email protected] for consideration.
Sincerely,
The Cast and Crew
Disney Cruise Line
As you may know, the Disney Magic has just undergone the most significant transformation in the history of Disney Cruise Line. Unfortunately, during the course of dry dock renovations and the Trans-Atlantic crossing, we encountered challenging weather conditions that made the necessary work impossible to complete in time for the first cruise. As a result, we've made the difficult decision to cancel the October 20, 2013, 5-night sailing from Miami, Florida.
We are truly sorry for disappointing your clients and their traveling party with this news. Therefore, in addition to a full refund of their voyage fare, your clients will also receive a complimentary sailing up to 5-nights in length on the Disney Magic when sailing from Miami or Port Canaveral, Florida, before May 16, 2014. This complimentary sailing is subject to availability, offered in the same category stateroom with the same party mix originally booked aboard the Disney Magic and is non-transferable. Guests who are unable to take advantage of this complimentary cruise offer are invited to sail at a 35% future cruise discount on any Caribbean or Bahamian sailing of up to 7-nights in length, taken by October 31, 2015, excluding holiday and select peak sail dates.
Refunds will automatically be returned to the original form of payment on the booking. However, we sincerely hope that we have other sailing dates to meet your client's needs and invite you to contact us at 1-866-325-3905 or 1-407-566-7032 as soon as possible, to explore alternate complimentary sail dates or to utilize their future cruise discount.
Guests on this sailing with independent flight arrangements are welcome to submit any flight change fees via e-mail to [email protected] for consideration.
Sincerely,
The Cast and Crew
Disney Cruise Line