ImagiAsh
01-19-2013, 04:05 PM
A friend of mine (who was on vacation with us a few weeks ago) was asking for advice on what to do with a Disney ticketing situation she currently has, but I do not know what advice to offer her as I have never been in a similar circumstance.
My friend and her husband purchased 10-day park hopper tickets, which they began using on the 2nd of January. Due to an emergency situation back at home they were forced to leave the parks with 6 days remaining untouched on their park tickets. Earlier this week (now that things have settled back at home), she tried calling Disney to see if they could somehow make the tickets non-expiring, whether it was a courtesy on Disney's part or she forked up the extra $300+ for each ticket. The woman on the phone told her that this type of transaction had to be done within a 14-day window and in person. Well, she was within the 14-day window still, but she was back home (not in Florida). The woman gave her a guest relations e-mail address to contact and explain the situation, saying that she would most likely have to pay the money to make them non-expiring. She e-mailed them immediately, but has not heard back and now it is outside of the 14-day window.
Has anyone been through a similar situation? My only advice was to call them again, but apparently the second person directed her to the same e-mail address. Would greatly appreciate any help you can offer. Thank you!
Ashley
My friend and her husband purchased 10-day park hopper tickets, which they began using on the 2nd of January. Due to an emergency situation back at home they were forced to leave the parks with 6 days remaining untouched on their park tickets. Earlier this week (now that things have settled back at home), she tried calling Disney to see if they could somehow make the tickets non-expiring, whether it was a courtesy on Disney's part or she forked up the extra $300+ for each ticket. The woman on the phone told her that this type of transaction had to be done within a 14-day window and in person. Well, she was within the 14-day window still, but she was back home (not in Florida). The woman gave her a guest relations e-mail address to contact and explain the situation, saying that she would most likely have to pay the money to make them non-expiring. She e-mailed them immediately, but has not heard back and now it is outside of the 14-day window.
Has anyone been through a similar situation? My only advice was to call them again, but apparently the second person directed her to the same e-mail address. Would greatly appreciate any help you can offer. Thank you!
Ashley