DVC2004
03-13-2012, 04:22 PM
So my husband takes online college courses for the past year and half through a well known online school. His final for the current class was due on Sunday and it was a project, and he was working on it all week.
On Friday, he was locked out of his class. No reason, talked to several people between now and then, no one could answer as to why. He was transferred over and over to various people- IT, his counselor, financial services, everyone. It's all a big mystery. No reason and no one knows why.
On Sunday when the project was due he forwarded to his instructor's personal email with a note about what happened. He has not heard back yet. He is now "unlocked" but too late of course.
According to the school, there is a zero tolerance policy for missing an assignment or final. They have stated they have the right not to accept his final- because it was not submitted through the proper online classroom channel (because he's locked out for no reason!) and it is up to the instructor's discretion.
Wow, he pays about $1250 a course, through our funds and not financial aid or scholarships, and has a 4.0 gradepoint average. He didn't miss one point this entire class and then this. It's ridiculous to me that they could make such a mistake and then come back with this answer. Grrr.
Waiting to hear back from someone- anyone over there but this is amazing to me. It won't ruin his grade, he will still pass even if they don't accept, but I think it's terrible if his GPA has to suffer because of an issue on their end.
On Friday, he was locked out of his class. No reason, talked to several people between now and then, no one could answer as to why. He was transferred over and over to various people- IT, his counselor, financial services, everyone. It's all a big mystery. No reason and no one knows why.
On Sunday when the project was due he forwarded to his instructor's personal email with a note about what happened. He has not heard back yet. He is now "unlocked" but too late of course.
According to the school, there is a zero tolerance policy for missing an assignment or final. They have stated they have the right not to accept his final- because it was not submitted through the proper online classroom channel (because he's locked out for no reason!) and it is up to the instructor's discretion.
Wow, he pays about $1250 a course, through our funds and not financial aid or scholarships, and has a 4.0 gradepoint average. He didn't miss one point this entire class and then this. It's ridiculous to me that they could make such a mistake and then come back with this answer. Grrr.
Waiting to hear back from someone- anyone over there but this is amazing to me. It won't ruin his grade, he will still pass even if they don't accept, but I think it's terrible if his GPA has to suffer because of an issue on their end.