KAT1811
05-16-2011, 11:34 AM
I have to say I am a bit disappointed in the way Disney plans large group dining ADRs. We are mostly a group of 20 during our trip (starting off with 7, then 20, then going up to 22 and then 26 for a few days). When I called I was able to book most of our dining plans over the phone (none online as the most they would allow booking for was 10). I had trouble booking 1900 Park Fare (dinner), Via Napoli (dinner), and Mama Melrose's (dinner), and Portobello (dinner). All four of the aforementioned restaurants I had to call directly.
None of which I was able to speak to when I called. After 5 attempted calls I left a message at 1900 which was returned 4 days later, I spoke with someone at Via Napoli who was supposed to have a manager call me back (never heard back from them at all), Mama Melrose's called me back 4 days later, Portobello put me through to private party planning who called me back 3 days later.
I ended up breaking our group into 2 smaller groups (3 groups in the case of Via Napoli) in order to get what we were looking for. I understand having to deal with a different department but think they should have someone on hand to make those reservations in a timely manner.
When I did speak to someone from 1900 Park Fare they said the only time I could book a dinner reservation for that many people was for 4:30pm other than that they wouldn't be able to accomodate us in the same area. I told him I'd rather keep my 2 reservations later on in the evening and deal with eating in different areas.
Still no call back from Via Napoli, and I kept the original 2 reservations at Portobello and Mama's as they worked out much better. I never bothered to call Portobello back as I am not interested in booking a private party just a simple dinner for our group. 2 different tables will work fine.
None of which I was able to speak to when I called. After 5 attempted calls I left a message at 1900 which was returned 4 days later, I spoke with someone at Via Napoli who was supposed to have a manager call me back (never heard back from them at all), Mama Melrose's called me back 4 days later, Portobello put me through to private party planning who called me back 3 days later.
I ended up breaking our group into 2 smaller groups (3 groups in the case of Via Napoli) in order to get what we were looking for. I understand having to deal with a different department but think they should have someone on hand to make those reservations in a timely manner.
When I did speak to someone from 1900 Park Fare they said the only time I could book a dinner reservation for that many people was for 4:30pm other than that they wouldn't be able to accomodate us in the same area. I told him I'd rather keep my 2 reservations later on in the evening and deal with eating in different areas.
Still no call back from Via Napoli, and I kept the original 2 reservations at Portobello and Mama's as they worked out much better. I never bothered to call Portobello back as I am not interested in booking a private party just a simple dinner for our group. 2 different tables will work fine.