Wishmaker
04-07-2010, 05:23 PM
Okay so I decided that I was going to book my DD and I a spa day while we are in the world. I swallowed the fact that it would cost a pretty penny, but I thought "hey lets go for it".
I make my first call to the GF spa. The young girl who answers the phone sounded like should could careless about anything. She did entroduce herself by name but I will leave this info out.
I explain to her what I was calling for. "To make a reservation for my upcoming trip". She asked what treatment I was interested in. So I told her of the package I found on here and on another site. She said that there was no such package. Okay, so i say that is no big deal. However, my DD and I have never done this before and need a little help to see what would work for us. I asked if a time slot could be booked with out a specific package and she said "no". I ask her what they had and if she could help us create something.
She then proceeds to tell me to go on line to their website and look it up. :confused: So I comply. I hang up and look up the website she mentioned. Sure enough there is a link with their brochure of prices and packages.
Well, not that this is her fault, but my computer has been a little under the weather since.... oh idk since I bought it. What ever setting I have that no one can seem to fix will not allow me to pull up any PDF. :mad:
I call back, I get another very pleasent young lady that sounds like she likes her job alot. I go through the same spill. When I get to the part of needed help. Silence fell over the phone. All she could say was she was sorry. !! :thedolls: Do you want my money or not?
I thank her and hang up. I then call to SSR. Now I know they are the same company just differnt locations. This time I get a gentleman, very pleasant, that could not understand a word I was saying. I had to spell everything. My last name is Miller - Had to spell that. So I am thinking this guy is not going to be able to help me. :( I have to say before I called I did get on info central here and pick a few items under SSR.
So with the communication barrier I decided to just book what I thought we would want. Which due to the communciation issue was probably going to cost more that it should because it was not in package form. Oh well, I just want a darn spa day.
We go through all the "minor" details that we can to get this booked, and as you know I did said my DD. Well she is only 14, we wanted a package together, but couldn't get help so went for individual items. Can't do it unless I want to sit and watch her treatment for 80 minutes and then she sit and watch my treatment for 80minutes.
I give up, I am just not meant to have a spa day with my DD. I am so frustrated, crushed and let down it is unbelievable.
Just wanted to share my frustration with my fellow intercotees :mickey:
I make my first call to the GF spa. The young girl who answers the phone sounded like should could careless about anything. She did entroduce herself by name but I will leave this info out.
I explain to her what I was calling for. "To make a reservation for my upcoming trip". She asked what treatment I was interested in. So I told her of the package I found on here and on another site. She said that there was no such package. Okay, so i say that is no big deal. However, my DD and I have never done this before and need a little help to see what would work for us. I asked if a time slot could be booked with out a specific package and she said "no". I ask her what they had and if she could help us create something.
She then proceeds to tell me to go on line to their website and look it up. :confused: So I comply. I hang up and look up the website she mentioned. Sure enough there is a link with their brochure of prices and packages.
Well, not that this is her fault, but my computer has been a little under the weather since.... oh idk since I bought it. What ever setting I have that no one can seem to fix will not allow me to pull up any PDF. :mad:
I call back, I get another very pleasent young lady that sounds like she likes her job alot. I go through the same spill. When I get to the part of needed help. Silence fell over the phone. All she could say was she was sorry. !! :thedolls: Do you want my money or not?
I thank her and hang up. I then call to SSR. Now I know they are the same company just differnt locations. This time I get a gentleman, very pleasant, that could not understand a word I was saying. I had to spell everything. My last name is Miller - Had to spell that. So I am thinking this guy is not going to be able to help me. :( I have to say before I called I did get on info central here and pick a few items under SSR.
So with the communication barrier I decided to just book what I thought we would want. Which due to the communciation issue was probably going to cost more that it should because it was not in package form. Oh well, I just want a darn spa day.
We go through all the "minor" details that we can to get this booked, and as you know I did said my DD. Well she is only 14, we wanted a package together, but couldn't get help so went for individual items. Can't do it unless I want to sit and watch her treatment for 80 minutes and then she sit and watch my treatment for 80minutes.
I give up, I am just not meant to have a spa day with my DD. I am so frustrated, crushed and let down it is unbelievable.
Just wanted to share my frustration with my fellow intercotees :mickey: