mousetrapper
08-21-2009, 08:26 AM
Tried to use the online ADR system this morning...I had sooo much trouble!! :mad:
It would only allow me to book the first day online. hmmm. So I got that one dinner squared away, then waited and called in at 7 am.
It took forever for the CM to locate my reservation. I clearly told her I had made my reservations myself online through Southwest, so I wasn't sure if the confirmation number I had was in Disney's system (it hadn't worked in the online ADR system). She finally found it, and then I got the ADRs booked.
I hung up and realized I forgot one :blush:. I am only doing dinners but also wanted to have one breakfast (Kona Cafe). Leave it to me to forget! I even had it written down in front of me. I get all flustered when I do these ADRs...so silly. :-o I guess I get nervous because I know how tough it can be to get some ADRs -- especially with the free dining promotion.
Anyway, I called back and had to wait about 15 minutes... yikes. But I figured, I just have one ADR to make, how bad will it be?
Well, the CM tried to access my resort reservation and went through everything the first CM went through, i.e. asking every question under the sun to locate me. I started off by telling him I had JUST been on the phone and made several other ADRs, I just forgot one.
He kept asking me when my trip was. Finally he said it's Disney policy to only allow ADRs to be made 90 days out, so I could only make ADRs for the first day of my trip.
:confused:
I repeated that I had just made ADRs for my entire trip and could give him the confirmation numbers. He said he couldn't help me. (Twilight Zone much?!?!)
He then said he'd transfer me to someone else who might be able to help. He put me on hold for about five minutes, then the recording came on saying I could stay on the line if I wanted to participate in the satisfaction survey. Otherwise, it said, I could just hang up.
:confused::confused:
I stayed on for a minute in the hopes someone would pick up, but I was disconnected.
So, I called back and waited. The CM who answered asked all the same questions and couldn't find my reservation. I again started off by making it clear that I had made my reservations through SW, not WDW, and that I had already made most of my ADRs, had confirmation numbers and just needed to make one more ADR for breakfast. She said if that's the case, the first CM should have given me my resort confirmation number. I hadn't even thought to ask for it before.
She finally found me in the system after about 10 minutes and gave me my resort confirmation number just in case I needed it later. Eh, yeah. So she got my breakfast booked, finally.
I think the lesson I learned was to call Disney a day or so before trying to make the ADRs (either online or by phone) to make sure they have my reservation in the system. Then I should have gotten my reservation number so I can use it, whether I'm making ADRs online or via phone.
I'm interested to hear about others' experiences to see if that theory is correct, or if having that number might not even help you...???
So funny that most posters here said they had no problems with the online system. My luck to have so many issues! :(
It would only allow me to book the first day online. hmmm. So I got that one dinner squared away, then waited and called in at 7 am.
It took forever for the CM to locate my reservation. I clearly told her I had made my reservations myself online through Southwest, so I wasn't sure if the confirmation number I had was in Disney's system (it hadn't worked in the online ADR system). She finally found it, and then I got the ADRs booked.
I hung up and realized I forgot one :blush:. I am only doing dinners but also wanted to have one breakfast (Kona Cafe). Leave it to me to forget! I even had it written down in front of me. I get all flustered when I do these ADRs...so silly. :-o I guess I get nervous because I know how tough it can be to get some ADRs -- especially with the free dining promotion.
Anyway, I called back and had to wait about 15 minutes... yikes. But I figured, I just have one ADR to make, how bad will it be?
Well, the CM tried to access my resort reservation and went through everything the first CM went through, i.e. asking every question under the sun to locate me. I started off by telling him I had JUST been on the phone and made several other ADRs, I just forgot one.
He kept asking me when my trip was. Finally he said it's Disney policy to only allow ADRs to be made 90 days out, so I could only make ADRs for the first day of my trip.
:confused:
I repeated that I had just made ADRs for my entire trip and could give him the confirmation numbers. He said he couldn't help me. (Twilight Zone much?!?!)
He then said he'd transfer me to someone else who might be able to help. He put me on hold for about five minutes, then the recording came on saying I could stay on the line if I wanted to participate in the satisfaction survey. Otherwise, it said, I could just hang up.
:confused::confused:
I stayed on for a minute in the hopes someone would pick up, but I was disconnected.
So, I called back and waited. The CM who answered asked all the same questions and couldn't find my reservation. I again started off by making it clear that I had made my reservations through SW, not WDW, and that I had already made most of my ADRs, had confirmation numbers and just needed to make one more ADR for breakfast. She said if that's the case, the first CM should have given me my resort confirmation number. I hadn't even thought to ask for it before.
She finally found me in the system after about 10 minutes and gave me my resort confirmation number just in case I needed it later. Eh, yeah. So she got my breakfast booked, finally.
I think the lesson I learned was to call Disney a day or so before trying to make the ADRs (either online or by phone) to make sure they have my reservation in the system. Then I should have gotten my reservation number so I can use it, whether I'm making ADRs online or via phone.
I'm interested to hear about others' experiences to see if that theory is correct, or if having that number might not even help you...???
So funny that most posters here said they had no problems with the online system. My luck to have so many issues! :(