defective merchandise from WDW

[packofjedis]

We bought a paper box-type lamp from China in Epcot. Just got home last night, opened it this morning, and we're missing pieces to put it together. Do I call the store directly or the WDW merchandising # (if so, what's the number?)?

[DizneyRox]

I would call the number that's on your receipt. They usually put the number on that. Chances are it's the WDW Merchandising number.

[CaptainJessicaSparrow]

Actually, most of the shops in the WS are third-party. So the receipt won't have the number. You'd have to contact the store directly.

[wendy*darling]

The number for WDW Merchandising is 407-363-6200.
I would call them in any case and explain the situation.
If they cannot handle it, they will be able to direct you to the right place.

[TINKinTX]

we had bought a glass tree topper from germany in epcot one year, and the tip got broken. They sent us a new one!! It was Disney merchandising....not the Germany store.

[LavMyst]

So who helped you the merchandise people or did you have to get in touch with the store itself.