KTTW card question

[teachvicts]

Hi - we are a group of 4 coworkers traveling to WDW for an all girls vacation. I need to know if we can individually have our own purchases charged to our KTTW cards or is the card linked only to the room rather than the person. I hope my question makes sense.:confused:

[MississippiDisneyFreak]

We've done it with no problems, however I've heard people have had problems when its a new employee who doesn't know how to do it...if you have problems ask for a manager, should get you fixed up!

[Beast_fanatic]

From another thread:


1) Every room key with charging can be tied to a different credit card.
2) Those arriving at same time or even later can tie their key to their own credit card.
3) Have them ask for a "SHARE" when they check-in. (Use this specific word.)
4) If CM doesn't know how, ask them to check the Front Desk Manual.

Example:
Mom and daughter in same room.
Mom can have her room key tied to the mother's MasterCard for mother's purchases.
Daughter can have her room key tied to the daughter's VISA for daughter's purchases.

Process:
. . . mom checks in, with her credit card, just as usual and gets room #1212
. . . daughter tells Front Desk CM this is a "SHARE" room
. . . daughter must use this exact phrase, as it has special meaning
. . . daughter checks-in using her credit card and gets a virtual room #1212a
. . . repeat for as many credit cards room people want to use
. . . mother and daughter (and others) purchases now go to individual credit cards
. . . one or both could pay a part of the room bill
. . . the 1st to check-in gets charges for phones or room service (system glitch)
. . . this can be done for as many room keys that have charge privileges


NOTE: If the Front Desk refuses, ask for the Front Desk Adviser (FSA). If the Adviser refuses, ask for a manager. If the manager refuses, ask for the Guest Services Manager (GSM). The magic words, are "I will go as high up the chain as I have to go in order to get what is in your own Procedure Manual." Managers get dinged if a complaint goes above their level. Also, using terms like SHARE and FSA get attention, because employees realize that you know what you are talking about.

[teachvicts]

Thank you Rhonda!!:thumbsup: I printed out your post and will have it with us at checkin!!;)

[mouseketeer mom]

Wow. What specific, terrific information. Thanks!