Disney_Barbie
08-01-2008, 12:20 PM
I just wanted to post a warning for all looking for a transit company, we foolishly tried a new company the prices at Payless Transportation, seemed too good to be true... well they were! They should call it GET-LESS Transportation.
It was the WORST company I have ever dealt with. We booked a 10-person stretch limo to bring us to our hotel & a town car to bring us back at the end of the trip the confirmation email said the driver would meet us with a sign in front of baggage claim. Well 10 minutes past pick up, he never came, we called to see what the issue was and they told us we needed to haul all our luggage downstairs to go meet him at pick-up spot A45 (they claimed it was a hardly-ever-happens incident that they have to do that, but had my cell phone #, they certainly could have called if for whatever reason he couldn't come up and meet us.) we went down to pick-up spot A45 and stood there for 10 more minutes, no limo... we phoned again, they said he had to circle the airport, and he would be right there... 10 minutes later, no limo! Finally almost 45 minutes after the pick-up time he arrived. Pulled up to the spot and put his window down and yelled our last name at us.
He hardly helped us with our bags, and when we got in the limo, first of all I think it was older than us, second of all the ammonia smell was overwhelming (I mean, I guess I'm glad it was clean, but literally my husband got nauseous from the fumes!) And the A/C didn’t work, Florida in August, you can only imagine how comfortable that was! We had to continuously ask the driver to put up the diver (he kept taking it down) and when we stopped for our grocery stop he told us "better make it quick!" ( I understand we only get 10 minutes, that's fine, he could have POLITELY reminded us that it was only a 10 in stop, instead of scolding us before we even got out of the car!) We timed ourselves and it was 9 minutes from the time we opened the car door @ the grocery store to when we got back in the car. He didn't help us with the groceries or even get out of the car to open the door for us. Oh, and he kept forgetting which hotel we were at, (even though it should have been right there in his paperwork, he still asked us 3 times for some reason). Over all it was HORRIBLE. We decided we needed to cancel our return transfer and book a different company.
Well I called the next day to cancel and about 5 minutes into our conversation I was hung up on! I was given exudes about other customers being trouble-some and I tried to understand but said it REALLY wasn’t fair that I’m getting blamed for other customers. I didn’t even request any short of refund for the horrible car ride just wanted to cancel (and receive full refund) for the second transfer we had booked at the end of the trip. His story changed continuously thru-out the conversation, and worst of all, either he or the driver lied and told me we spent 25 minutes in the grocery store! I requested to speak to a manager or anyone else that could help me and he refused to let me talk to anyone else. After a 15 minute phone call of complete rudeness and unreasonable-ness on the part of their “customer service” department, he only offered me a partial refund.
Honestly, the whole experience was so bad, I wouldn’t get in one of their cars again, if they paid me!
I think, we intercot-ers should band together! Please email <edited per Terms of Service> tell them you read about a horrible experience and will never use them. I would LOVE to show them that the customer is always right by flooding them with a collection of people telling them that one person's bad experience DOES matter. (sorry if I'm being over the top with the vengence here, I was just SOOOO disapointed!)
I've also contacted the BBB of central Florida
It was the WORST company I have ever dealt with. We booked a 10-person stretch limo to bring us to our hotel & a town car to bring us back at the end of the trip the confirmation email said the driver would meet us with a sign in front of baggage claim. Well 10 minutes past pick up, he never came, we called to see what the issue was and they told us we needed to haul all our luggage downstairs to go meet him at pick-up spot A45 (they claimed it was a hardly-ever-happens incident that they have to do that, but had my cell phone #, they certainly could have called if for whatever reason he couldn't come up and meet us.) we went down to pick-up spot A45 and stood there for 10 more minutes, no limo... we phoned again, they said he had to circle the airport, and he would be right there... 10 minutes later, no limo! Finally almost 45 minutes after the pick-up time he arrived. Pulled up to the spot and put his window down and yelled our last name at us.
He hardly helped us with our bags, and when we got in the limo, first of all I think it was older than us, second of all the ammonia smell was overwhelming (I mean, I guess I'm glad it was clean, but literally my husband got nauseous from the fumes!) And the A/C didn’t work, Florida in August, you can only imagine how comfortable that was! We had to continuously ask the driver to put up the diver (he kept taking it down) and when we stopped for our grocery stop he told us "better make it quick!" ( I understand we only get 10 minutes, that's fine, he could have POLITELY reminded us that it was only a 10 in stop, instead of scolding us before we even got out of the car!) We timed ourselves and it was 9 minutes from the time we opened the car door @ the grocery store to when we got back in the car. He didn't help us with the groceries or even get out of the car to open the door for us. Oh, and he kept forgetting which hotel we were at, (even though it should have been right there in his paperwork, he still asked us 3 times for some reason). Over all it was HORRIBLE. We decided we needed to cancel our return transfer and book a different company.
Well I called the next day to cancel and about 5 minutes into our conversation I was hung up on! I was given exudes about other customers being trouble-some and I tried to understand but said it REALLY wasn’t fair that I’m getting blamed for other customers. I didn’t even request any short of refund for the horrible car ride just wanted to cancel (and receive full refund) for the second transfer we had booked at the end of the trip. His story changed continuously thru-out the conversation, and worst of all, either he or the driver lied and told me we spent 25 minutes in the grocery store! I requested to speak to a manager or anyone else that could help me and he refused to let me talk to anyone else. After a 15 minute phone call of complete rudeness and unreasonable-ness on the part of their “customer service” department, he only offered me a partial refund.
Honestly, the whole experience was so bad, I wouldn’t get in one of their cars again, if they paid me!
I think, we intercot-ers should band together! Please email <edited per Terms of Service> tell them you read about a horrible experience and will never use them. I would LOVE to show them that the customer is always right by flooding them with a collection of people telling them that one person's bad experience DOES matter. (sorry if I'm being over the top with the vengence here, I was just SOOOO disapointed!)
I've also contacted the BBB of central Florida