wmdaddy
05-27-2008, 08:04 AM
Quick background. Decided to switch our summer reservation from Wilderness to the Polynesian. Unfortunately, they didn't have 1 room at the Poly for the entire 13 nights. I had met a TA on another board a while back. Very nice woman. She said she would keep checking if she could get me in to the Poly for the entire time. Within a week, she found something. I don't like using TA's as they're usually slow as heck getting back to you and you can't handle your reservation direct, but we really wanted the Poly for the entire time, so I went with her. This is where Disney ticks me off:
We had 3 reservations:
1 was for the first week at the Poly.
2 was for 2nd week at the WL.
3 was for 2nd room at WL for 2nd week.
Obviously, we wanted to get a AAA or AP discount if available. TA said it was, but only for certain nights, at the beginning and end of trip. So Disney forces her to make 3 seperate reservations for each "leg" of the trip. Now, the whole thing with the exception of about $200 was paid off already. Instead of just switching the money paid over to the new reservations, they refunded my credit card, supposedly. I say supposedly because there's still about $1,400 that hasn't shown up yet.
The next part that stinks, is because of the type of reservation it is, Disney won't allow me to pay the balance off until we check in. This doesn't seem like a big deal, but I don't like leaving that much money in my bank account. Twice in the past year alone, I've had to get a new debit card, because somewhere that I shopped had their system breached. One of those times I actually had money stolen from my account.
In addition, I have to waste time on my vacation to check out and check back in, not once, but TWICE!
Why the heck does Disney have to make everything so complicated? It's not like the resorts are privately owned and have seperate accounts. All the money goes to the same place. Easy solution - Make the customer happy:
1.Change reservation so there's only one confirmation number.
2.Let me pay balance off with credit card.
What is so difficult about that? Instead, I have to leave over $3,000 in my checking account for 2 more months. I'll have to check in and check out 3 times.
We had 3 reservations:
1 was for the first week at the Poly.
2 was for 2nd week at the WL.
3 was for 2nd room at WL for 2nd week.
Obviously, we wanted to get a AAA or AP discount if available. TA said it was, but only for certain nights, at the beginning and end of trip. So Disney forces her to make 3 seperate reservations for each "leg" of the trip. Now, the whole thing with the exception of about $200 was paid off already. Instead of just switching the money paid over to the new reservations, they refunded my credit card, supposedly. I say supposedly because there's still about $1,400 that hasn't shown up yet.
The next part that stinks, is because of the type of reservation it is, Disney won't allow me to pay the balance off until we check in. This doesn't seem like a big deal, but I don't like leaving that much money in my bank account. Twice in the past year alone, I've had to get a new debit card, because somewhere that I shopped had their system breached. One of those times I actually had money stolen from my account.
In addition, I have to waste time on my vacation to check out and check back in, not once, but TWICE!
Why the heck does Disney have to make everything so complicated? It's not like the resorts are privately owned and have seperate accounts. All the money goes to the same place. Easy solution - Make the customer happy:
1.Change reservation so there's only one confirmation number.
2.Let me pay balance off with credit card.
What is so difficult about that? Instead, I have to leave over $3,000 in my checking account for 2 more months. I'll have to check in and check out 3 times.