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HAPPY LEAP DAY EVERYONE!
Got cabin fever? Well, another edition of
the INTERCOT insider is sure to chase your winter blues away. In this
check-out the latest deals, learn about another great Disney book to curl up
with, learn why Tables in Wonderland can lead to a wonderful dining experience, and check out the latest Disney calendars. Hang on to them hats and glasses, cause this here's the most informative ride on
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<<Book Nook with
-- Be Our Guest
Our Guest (Revised and Updated Edition):
Perfecting the Art of Customer Service by the Disney Institute with Theodore
Kinni is an update to the 2003 edition. Much of the content is the same although
there are some updated examples from places such as Hong Kong Disneyland and
Michael Eisner’s foreword has been replaced by one written by Tom Staggs,
Chairman of Walt Disney Parks and Resorts. It is funny to see a lot of the
quotes by people formerly in their position, too.
This book presents a lot of practical information on how Disney’s guest service
process can be applied to any organization. Although the process is detailed,
you won’t find a lot of detailed, inside information on the Disney parks. One
interesting tidbit I found in the book explained why the way finding signs in
Walt Disney World are purple and red. Flags of different colors were placed
around the resort and the colors people most remembered seeing were purple and
Be Our Guest (Revised and Updated Edition) is an easy read. It can help expand a
lot of Disney fan’s base of knowledge on the Disney parks and it can help anyone
improve processes in the organizations they belong to.
the book through INTERCOT affiliate Amazon.com
<<Dining in Wonderland
--A Very Special Disney Dining
About once a month Tables in Wonderland puts
on a special meal to show off wines, locations or ingredients. This is open only
to people who have Tables in Wonderland cards and usually limited in number to
about 40 people. We discovered that one of these dinners was going to be held in
The Wave at the Contemporary Hotel while we were on Vacation in Bay Lake Tower.
There was an all in price (food, drinks and service) of $92 per head. We decided
to try and get places for the meal as our special meal of the trip. As it had
taken a day or two for us to decide we wanted to go we were not that surprised
to hear that we were on a waiting list – way down at number 10!
As the days went by and had no news, we resigned ourselves to having been too
slow. Come the day we were looking around the Polynesian and contemplating lunch
at Kona Café when we got an email saying places had opened for the dinner that
very night and did we want to go. Were we glad that we hadn’t quite got into
Kona! We emailed back saying yes and told them our room number so we could sort
out payments and details.
The meal was in celebration of the Florida Strawberry season (January). The main
feature was Lott Farms located just west of Plant City, Florida. Mike and Sandy
Lott started their farm in 1979 on rented land and purchased and built their
family farm of 50 acres in 1983. They have lived on and farmed this land with
their children and grandchildren since that date. Mike was introduced to
everyone at the reception (in one of the Wave’s bars). A rather unusual canapé
was a glass of bubbly with Strawberry crush and a shrimp.
When we moved to the table (we each had a table number but could sit where we
liked on the table) on each place setting was a mat with 5 different varieties
of strawberries and we had a tutored tasting session before we got down to the
meal proper. The appetizer was a delicious mix of Mozzarella, Florida Tomatoes
and Avocadoes, strawberries and a balsamic glaze. The Entrée was an unusual mix
of lightly smoked duck breast with a strawberry gastrique, and roasted winter
vegetables with rhubarb. Some people had lots of rhubarb and some had hardly
any. Somewhat strangely the salad course came after the Entrée. However it was
tasty, light and refreshing. Dessert was a trio of Fresh Florida Flavors
including Strawberries and cream (of course!) and a berry sorbet.
There was an interesting group of people at the dinner. The majority lived in
Florida. Everyone was friendly and it was a very convivial evening. If you have
a chance to go to one of these dinners I would certainly recommend it as an
experience to try.
-- August 2012 --
Extra Magic Hours, Operating, and Event schedules have been released through
August 2012. For guests visiting during this time, you
will want to visit the Park Hours and Events pages to aid in planning your trip.
Remember, all times and schedules are subject to change, so check back often.
Magic Hours Schedule and Info
Parades, & Event Schedules
This edition is starting
to melt away. As spring approaches at Walt Disney World, new happenings
are occurring and an annual event is preparing to bloom. We'll be back in a few weeks with more great
tips, news and deals. See ya real soon!
<< Thank You To Our
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