Guests of Disney hotels using Disney's Magical
Express service can check their bags at their hometown airport, bypass
baggage claim at Orlando International Airport and board
state-of-the-art motor coaches to the Walt Disney World Resort -- as their
bags "magically" appear in their room upon check in.
The round-trip service is designed to give Disney
hotel guests the stress-free vacation they want.
complimentary round-trip airport shuttle/baggage delivery service will be
available for guests booking vacations that include overnight accommodations
at 22 Disney hotels*.
With Disney's Magical Express service, a family of four can save more than
$80 (based on round trip shuttle or taxi transportation, plus tip, for two
adults and two children).
Please note: The complimentary Magical Express
service has been extended through the end of 2012.
* Disney's Magical Express service is not be available to guests of the
Walt Disney World Swan and Dolphin hotels, the Shades of Green and the seven
hotels near Hotel Plaza Boulevard.
How Disney's Magical Express service works?
Disney's Magical Express must be booked at least 10 days prior to arrival
Disney Reservation Center by calling 407-W-MAGIC or 407-939-6244 or a travel agent.
Guests check their specially-tagged luggage at their departure airport.
Upon arrival in Orlando, guests arriving between 5:00AM and 10:00PM may
bypass airport baggage claim and go directly to the Disney Airport Welcome
Center. For airport arrivals after 10:00PM, guests may collect their luggage at
baggage claim and transport it with them on the motorcoach. International guests
must follow the U.S. Customs and Border Protection process and claim luggage
after disembarking the plane and then proceed to Terminal B.
Guests board state-of-the-art motor coaches that take them to their Disney
A team of Disney representatives at the airport will pick up guests' luggage
and transport it to their hotel room. Delivery for domestic flight is within
3 hours of check-in. (4 hours for International)
Disney's Magical Express service makes guests' return to Orlando International Airport hassle-free as
well. This convenient system lets guests flying with participating airlines
avoid airport check-in lines by enabling passengers on domestic flights to
check their luggage and receive a boarding pass before ever departing their
Effective 10/3/06 DME will be on the B side of the airport.
Click the map below for Disney Magical Express airport locations;
thumbnail to enlarge.)
As an added benefit, guests with flight departures later in
the day no longer have to worry about their luggage after they check out of
their hotel. They can simply check their luggage at the Resort Airline
Check-in Desk and then enjoy the last day of their stay.
Participating airlines include AirTran, American, Alaska Air, JetBlue, Delta,
Southwest, US Airways and United. Walt Disney World hopes to add other air carriers to the resort airline
check-in service in the near future. Guests unable to use remote check-in may
store their bags at the resort luggage room until departure.
Magical Express FAQs:
What is the cost for this service?
Disney’s Magical Express is a complimentary service to Walt Disney World Resort
What if a guest doesn’t want the service? Is there a credit?
If a guest elects not to utilize the service, they will not receive a “credit”
to their reservation.
Which Resorts are included?
All Walt Disney World Resort hotels other than the Walt Disney World Swan and
Dolphin hotel, the hotels on or near Hotel Plaza Boulevard and Shades of Green.
The Disney Vacation Club Resorts at Vero Beach and Hilton Head are also
excluded. If a Guest moves to an off-property resort, they are on their own for
transportation back to the airport.
Can a Guest book a one-way airport transfer (to or from)?
Can a Guest book return transportation to the airport while on property?
Yes; guests can book return transportation to the airport by calling Disney’s
Magical Express Guest Service. The Resort Front Desks will have a communication
card with the phone number to hand to the Guest.
Can a Guest book a “luggage only” transfer?
Can a Guest book transportation upon arrival at the airport?
No. Guests must book Disney’s Magical Express service reservation at least 10
days prior to arrival, so that they fully benefit from the service and a
seamless luggage delivery to their Resort room.
What is the cutoff date for booking Disney’s Magical Express?
Disney’s Magical Express must be booked within 10 days of arrival.
Is the luggage pulled prior to Resort check-out?
No. However, the Guest may request Bell Services’ assistance with their luggage
to the motor coach area, but it is not transferred separately as it is on the
How many stops will the motor coach make between Orlando International
Airport and the guest’s Disney Resort hotel?
Anywhere from three to four stops to drop off guests at various Disney resort
Will the motor coaches accommodate wheelchairs?
Will Disney’s Magical Express provide wheelchairs at the airport upon
How does return transportation to the airport work?
Complimentary transportation from the Disney Resort to the Orlando International
Airport is available to all Disney Resort Guests.
A secondary benefit of the return trip to the Orlando International Airport –
Resort Airline Check-In – offers remote check-in for select Guests, allowing
them to check their luggage and receive their airline boarding passes at their
Disney Resort. At this time, this remote check-in service is only available
for Guests flying domestically on the following airlines: American,
Continental, JetBlue, Alaska Air, Delta, Northwest and United/Ted..
With this service, Guests with late flight departures no longer have to worry
about their luggage after they check-out of their Resort; they can simply check
their luggage at the Resort Airline Check-in Desk and then enjoy their last day
of their stay.
How will Guests know what time the motor coach leaves from their Resort to
The Guest will receive a departure notice the day prior to check-out advising of
the motor coach pick-up time based on the provided flight information. The
general rule of thumb is 3 hours prior to the flight departure.
Where are the Resort Airline Check-in Desks located?
Each Resort will have a dedicated check-in Desk located in or near the lobby or
outside at the entrance to the Resort. The Desks will be located in prominent
locations with easy access. Be advised that hours at the Desks vary with some
closing by 11AM. Be sure to check with your hotel before departure day
Are gratuities included for the luggage delivery to the Resort room by
Yes, but for the inbound service only. Gratuities are not included if the Guest
elects to utilize Bell Services for assistance with their luggage from their
room to the motor coach pick-up area upon departure.
Is the Resort Airline Check-in service operated by Walt Disney World?
No. It is operated by a Transportation Safety Administration -approved third
party company on behalf of the participating airlines.
When is the earliest a Guest using the remote check-in can check-in for
12 hours prior to their flight departure time.
When is the latest a Guest using the remote check-in can check-in for
3 hours prior to their flight departure time.
What does the Guest need to provide at the time of the airline check-in?
Government issued ID (e.g. driver’s license, passport) and their Key to the
World card to verify that they are a Walt Disney World Resort Guest.
Will you continue to operate the Auto Car Care Center on Disney property
that allows Guests to pick up a rental car?
Is Disney’s Magical Express only available to Guests who’ve purchased air
through the Walt Disney Travel Company? Or only to Guests traveling on a
No. Disney’s Magical Express is a service available to all guests staying at a
Disney Resort, irrespective of whether they have purchased a package or booked
air through the Walt Disney Travel Company, directly with the airline, or
through another channel.
What service will guests on a Disney Cruise Line 7-day land and sea
Disney Cruise Line Guests that purchase a 7-night land and sea package including
ground transfers from Orlando International Airport will utilize Disney's
Does the Guest have to utilize Disney’s Magical Express return
transportation service back to Orlando International Airport to participate in
the Resort Airline Check-in?
No. This service is available to Disney Resort Guests on outbound flights with
domestic service provided by provided by AirTran, Alaska Air, American, Delta,
JetBlue, Southwest, US Airways and United (including Ted). They can take advantage of the motor coach
transportation back to Orlando International Airport or arrange their own
What about carry-ons? What are they going to do with those? Will
there be room on the bus or will they be stowed underneath?
Carry-ons stay with the Guest. Either inside the motor coach or stowed
underneath depending on the size.
Is there a limit to the number of bags a guest can check at their resort
versus checking in directly at the airport?
The Resort Airline Check-in Desk will follow the same guidelines as the
What about young kids? If I check a car seat, will I have to retrieve from
baggage claim? Or is there another recommendation?
Because of a Dept. of Transportation regulation, children are not allowed to be
seated in a car seat on the motorcoach. Therefore, if a guest carries on a car
seat it will be stowed underneath the motorcoach.
Will the buses be resort-specific?
Buses are not resort specific, but they will likely only stop at two or three
resorts. Absolute maximum stops (very infrequent) will be four resorts in the
same resort area.
What if the Guest misses their flight? Where will their luggage go?
If a Guest checks their luggage from their city of origin in time to make their
originally scheduled flight, their bags are likely to make it to Orlando
International Airport as scheduled, even if they miss their flight. Disney
representatives will pull their bags and wait for the Guest’s arrival before
forwarding them to their resort hotel.
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