What in the “World” is Concierge?

Concierge rooms are normally located on a private floor, building or wing of the resort.  They are key-lock access and come at a higher price. Each concierge level offers a special lounge for guests. Coffee and continental breakfast is available in the mornings, snacks during the lunch hour, hors d'oeuvres and wine before dinner, dinner items, and dessert and cordials for the evening.

Only the Deluxe Disney Resorts offer concierge service. The Grand Floridian and the Contemporary have more than one level of concierge service available, depending on price and location. Turn-down service is provided in the evening. Other may amenities vary from resort to resort.

Resort Check-in is often located in a separate area. Vacation Planning itineraries are sent out to assist with trip details. If you do not receive one within 90 days, contact the concierge desk at your resort. The Staff can make priority seating arrangements for you, as well as helping with special occasions. Such as; birthdays, anniversaries or holiday festivities.

Wildlife Discovery Excursions
Beginning February 15, 2005 Walt Disney World concierge-level resort Guests are invited to  explore the Kilimanjaro Safaris attraction at Animal Kingdom in the new Wildlife Discovery Excursion.

The excursion is led by a safari guide and takes guests off the regular Kilimanjaro Safaris path in a specially designed vehicle, stopping at observation and photo areas along the way.

Advanced reservations are required.
Guests must be at least 12 years old to participate.

Guests can make reservations for a Wildlife Discovery Excursion through their resort's concierge host or hostess, or through the Itinerary Planning Office at their resort.

Please Note: A portion of the proceeds are donated to the Disney Wildlife Conservation Fund.

INTERCOTee Concierge Feedback:

Animal Kingdom Lodge:

"Concierge Service was fantastic. They went all out during our recent visit.

Animal Kingdom Concierge Food:
Breakfast: (7am to 10:30 am)
assorted cold cereals, hot oatmeal w/toppings, fresh melon slices, pineapple, kiwi, assorted donuts, pastries, Danish, blueberry muffins and fresh bagels. Espresso/Cappuccino, coffee (reg & decaf), teas, fresh orange juice, pineapple and mango juice, boxed juices & boxed milks and bottle water.

Mid day: (11am - 3pm)
Assorted snack mixes, nut mixes, gold fish crackers, gummi bears, veggie chips. Iced tea, lemonade, and an African Fruit smoothie.

Afternoon Tea: (3pm to 5pm)
Brownies, rice krispy treats, cookies, and scones. Iced tea, lemonade and an African Fruit smoothie.

Early Evening: (5pm - 7pm)
Hot treats from Jiko and Boma (varies each day - Salmon, chicken & pork with different spices) chicken nuggets, variety of hummus with chips, veggie wrap slices, veggie pizza, chicken pizza, peanut butter & jelly sandwiches, fresh fruit, assorted cheeses. African wines, iced tea, lemonade and an African Fruit smoothie.

Late Evening:
Assorted pastries and desserts from Jiko and Boma, evening cordials and same drinks as earlier."

Beach Club:

" The lounge is very small, but we would go and get our food, and then go back and sit on the balcony and enjoy the view, and the food.

The food is not as extensive as the Grand Floridian main concierge, however, it was MUCH better than the Grand Floridian Sugar Loaf concierge.

We ate breakfast there every morning, and usually had enough to fill us up either late in the evening, or in the afternoon, such that we only had one real meal a day at the parks. The desserts were always very good, and the after-dinner drink selections were good also.

It was all finger type foods (or toothpick type foods), but it was all very good, and a very wide variety."

BoardWalk Inn:

It was fabulous! I would recommend if you want to be spoiled than this is for you! We had a beautiful room, great mousekeeping, and fantastic concierge staff. We were treated like royalty. They were so inviting in the lounge. We had a wonderful continental breakfast, snacks during the day, soft drinks, water, juices, coffee, and tea anytime you wanted. In the late afternoon we had all kinds of cheese and crackers, fresh fruit trays, and fresh veggies tray. In the evening were treated to the most wonderful desserts and cordials. We felt really comfortable there and will choose to do this again. It was worth the extra $ to do it! It felt good to get a bit spoiled!

Contemporary Resort:

"The Contemporary Resort has a split level concierge. The Tower Club is on the 12th floor, restricted access and is concierge light. Full concierge is on the 14th floor where the suites are.

The main difference between the two concierge levels is the food offerings. Both will receive daily news papers, bottled water & nightly turn down service. The concierge desk on the 12th floor is staffed from 7am - 4pm then they can be reached by phone until 10pm.

Food on the 12th floor is limited to a continental breakfast between 7am - 10:30am:
Danish, muffins, donuts, bagels, fresh sliced fruits, whole fruits, cold cereal, milk, orange juice, coffee, tea & cocoa.

Snack is served between 2 - 4pm: assorted cookies, brownies and rice krispy treats, lemonade, milk, coffee, cocoa & tea.

Breakfast 7-10/10:30am is about the same; However they do have cranberry juice, tomato juice, grapefruit juice etc, and assorted breads for toast, more cereal choices and things of that nature. They had a toaster up there too which they didn't have on the 12th floor . . . . If you want something toasted a CM would take it up to toast for you.

Snack - 2 -4pm had a little more variety of cookies, brownies & treats, soda was also available up there.

Early evening 5 - 7pm you had 6 chilled wines, assorted hot & cold appetizers from California Grill. These varied each night. Things that were there each night were peanut butter & jelly sandwiches, veggie & dip, assorted cheeses & crackers, soda & beer were also available at request.

Late evening 8-10pm you had assorted cordials (Bailey's, Amaretto, Brandy etc.) and fabulous dessert bites & goodies from California Grill. These also varied each night.

We Found that on the 14th floor you could always get bottled water, juice, coffee, tea & cocoa between 7am - 10pm and soda, beer upon request."

Grand Floridian:

"The Royal Palm Club at Disney's Grand Floridian Resort is an exclusive area for guests who prefer the added elegance and privacy that this area can offer.

All three concierge floors are accessible only by key-card entry and overlook the main Grand Floridian lobby. The elevators for access are located directly across the lobby from the "fancy" two-floor elevator.
It has a beautiful view of Seven Seas Lagoon, The Magic Kingdom, and the Polynesian Resort. In the evenings, just below the lounge, the Grand Floridian Jazz Band can entertain you for hours as you enjoy
your wine!

The Concierge Lounge is on the 4th floor, right in the middle of the Royal Palm Club floors. (3rd, 4th, 5th)

The following is from the Royal Palm Club welcome packet:

"The lounge on the 4th floor is for the exclusive comforts and convenience of our Royal Palm Club guests. This casual and relaxing lounge offers an intimate environment for enjoying such amenities as
food and beverage servings, and a selection of newspapers for your reading pleasure"

Hours of Service:

Grand Beginnings: 6:30 am - 10:30 am
The Grand beginnings was basically a continental breakfast. Cereals, muffins, bagels, pastries, orange juice, milk, coffee, tea, and other like items were available.

Daily Delights: 11:30 am - 2:30 pm
Daily Delights is more of a "Cheese and Crackers" type snacking period. There are different assortments of crackers, breads, and dips. Bottled water, iced tea, pink lemonade, lemonade, coffee and tea are available
for beverages.

Afternoon Tea: 3:00 pm - 4:30 pm
As you may imagine, tea is available during this time. There are pastries and snacks available to munch on during this period. The bottled water, iced tea, pink lemonade, lemonade, coffee and tea are still available as well.

Twilight Refreshers: 5:00 pm - 7:00 pm
This is the wine tasting section. There is a selection of two red wines and three red wines. The wine is available for yourself to pour as much as you would like. You must, of course, be 21 years of age to partake in this portion. There are cheeses and crackers available to snack on. The bottled water, iced tea, pink lemonade, lemonade, coffee and tea are still available as well.

Grand Indulgences: 8:00 pm - 10:00 pm
A desert lovers dream! Many deserts are available for your sheer delight! Liquors are out for mixed drinks/coffee drinks. The bottled water, iced tea, pink lemonade, lemonade, coffee and tea are still
available as well.

Happy indulgences!"

Polynesian Resort:

"The concierge staff is wonderful in all aspects. From the clerks, housekeepers to the lounge employees. We never encountered bad service.

In reference to some background;
You should call the staff 90 days before your arrival. You will receive a vacation planning itinerary. This will have areas for you to document any special event or PS you need assistance with. I requested an e-mail notification of all of my confirmation numbers. It was very handy to have - as I printed it out and took it with me. I did not have them make my 120 day PS’. However - they handled anything that fell thereafter. Including a breakfast with the Princesses in the castle. They can also book the Fantasmic! Dinner Package for you 7 days before arriving.

The concierge desks can be found on the first floor. You do not have to go to the Great Ceremonial House for check in. You let bell service know upon arriving that you are a concierge guest. They will take you directly to the Hawaii building for check-in.

The Lounge is located on the second floor. The building has 3 floors. The first and second floor is nonsmoking. The third floor is smoking optional. The first floor rooms have patios - while the third floor rooms have a balcony. The Hawaii building is one of the Polynesian resorts original structures. Therefore there are no balconies on the second floor.

We loved the second floor. It was very convenient to be on the same level as the lounge. The lounge begins serving coffee at 6:30 a.m. Breakfast offerings are presented at 7 a.m. The selections were very good. It was easy to make it a meal. There is an area with Danish, assorted muffins, bagels and English muffins. Toasters can be found in 2 locations. They have oatmeal and cold cereal. If you like a light breakfast or have a lunch planned, we found it more than adequate.

Soda and water is out constantly. As well as fruit. During the daytime snack items are available. There are no lunch items offered, other than snacks. Such as; cookies and fruit mix. Dinner is another story. A hot item is placed out - along with salad and fixings.

Cordials and wine are also there in the evening. A very nice perk.

They had buckets of candy for the children. Gummy worms, M&M’s and skittles to name a few. Also - peanut butter and jelly sandwiches. Crayons and coloring sheets were available.

There is a large screen television. The majority of the time children’s programming is on. However - News programs were played quite a bit during our stay, when adults were solely in the Lounge.

The back wall of the Lounge is nothing but glass. Allowing for a spectacular panoramic view of the lagoon, beach, Contemporary and Grand Floridian resorts. The Magic Kingdom and all its splendor is right across the water. It’s breathtaking at night. Tables and chairs are bountiful. Sofas are also in place. If you chose not to watch the fireworks and water pageant from the beach or your room the lounge is a great option.

The concierge building rooms have a refrigerator and mini bar. Of course the standard deluxe amenities are there. The only difference from the regular rooms besides the above mentioned were a phone in the bathroom and robes. Turn down service is provided each evening. Candies are placed on your pillows and the bathroom is restocked. Upon arriving we received a box of candy and a welcome card. On our departure evening a gift was also left."

Wilderness Lodge:

"We were treated VERY well by the Wilderness Lodge concierge staff. Throughout the stay, concierge was able to change around a few of our P.S. at the last minute. They always greeted us on a first name basis whenever we would leave or arrive. They would remember where we said we were going and then ask how was the Magic Kingdom, or how was Epcot, etc. upon our return. I was very impressed with their attention to detail and memory!

The Mousekeeping service was incredible. They never knocked on our door in the morning, even if we forgot the 'do not disturb' sign. The room was immaculate every day. They were never in the room when we returned to it. I never even saw our maid, although we left her a huge tip every day for working so hard.

Every night, the beds were turned down, the lights were dimmed, and the radio was playing softly when we got back to the room. If we had missed the dessert/cordials buffet, there would be a small plate of desserts and two glasses of wine in our room refrigerator with a card from the concierge. They were awesome!"

Yacht Club Resort:

"I really enjoyed the services they provided. The concierge level was Key-access only, which I liked for safety reasons. The concierges were always friendly and smiling. I really liked the lounge. In the morning they would have Deluxe continental breakfast including cereal, fruit, bagels, rolls, donuts and on select days some hot options like scrambled eggs and sausage. In the midday they would have snacks and drinks. At lunch, they would have some pick-ums such as chicken fingers, pastry puffs, etc. They would also have hors d'oeuvres in the evening. I really liked the cheese and crackers.

In the hall they would also have sodas, tea and coffee set up along with either cookies, chocolate or bags of chips. I also found the service was quicker with the staff. we once ordered room service and it was there in fewer than 20 minutes. I did not really use the services of the concierge staff but I still felt like I was glad I paid the extra money."


If you would like to share your experience at a resort not listed drop us a line with the details at: guestrelations@intercot.com