INTERCOT - Walt Disney World Inside & Out - Info Central
in the “World” is Concierge?
Concierge rooms are normally located on a private floor, building or wing of
the resort. They are key-lock access and come at a higher price. Each
concierge level offers a special lounge for guests. Coffee and continental
breakfast is available in the mornings, snacks during the lunch hour, hors
d'oeuvres and wine before dinner, dinner items, and dessert and cordials for
Only the Deluxe Disney Resorts offer concierge service. The Grand Floridian
and the Contemporary have more than one level of concierge service
available, depending on price and location. Turn-down service is provided in
the evening. Other may amenities vary from resort to resort.
Resort Check-in is often located in a separate area. Vacation Planning
itineraries are sent out to assist with trip details. If you do not receive
one within 90 days, contact the concierge desk at your resort. The Staff can
make priority seating arrangements for you, as well as helping with special
occasions. Such as; birthdays, anniversaries or holiday festivities.
Beginning February 15, 2005 Walt Disney World concierge-level resort Guests
are invited to explore the Kilimanjaro Safaris attraction at Animal
Kingdom in the new Wildlife Discovery Excursion.
The excursion is led by a safari guide and takes guests off the regular
Kilimanjaro Safaris path in a specially designed vehicle, stopping at
observation and photo areas along the way.
Advanced reservations are required.
Guests must be at least 12 years old to participate.
Guests can make reservations for a Wildlife Discovery Excursion through
their resort's concierge host or hostess, or through the Itinerary Planning
Office at their resort.
Please Note: A portion of the proceeds are donated to the Disney Wildlife
INTERCOTee Concierge Feedback:
Animal Kingdom Lodge:
"Concierge Service was fantastic. They went all out during our recent visit.
Animal Kingdom Concierge Food:
Breakfast: (7am to 10:30 am)
assorted cold cereals, hot oatmeal w/toppings, fresh melon slices,
pineapple, kiwi, assorted donuts, pastries, Danish, blueberry muffins and
fresh bagels. Espresso/Cappuccino, coffee (reg & decaf), teas, fresh orange
juice, pineapple and mango juice, boxed juices & boxed milks and bottle
Mid day: (11am - 3pm)
Assorted snack mixes, nut mixes, gold fish crackers, gummi bears, veggie
chips. Iced tea, lemonade, and an African Fruit smoothie.
Afternoon Tea: (3pm to 5pm)
Brownies, rice krispy treats, cookies, and scones. Iced tea, lemonade and an
African Fruit smoothie.
Early Evening: (5pm - 7pm)
Hot treats from Jiko and Boma (varies each day - Salmon, chicken & pork with
different spices) chicken nuggets, variety of hummus with chips, veggie wrap
slices, veggie pizza, chicken pizza, peanut butter & jelly sandwiches, fresh
fruit, assorted cheeses. African wines, iced tea, lemonade and an African
Assorted pastries and desserts from Jiko and Boma, evening cordials and same
drinks as earlier."
lounge is very small, but we would go and get our food, and then go back and
sit on the balcony and enjoy the view, and the food.
The food is not as extensive as the Grand Floridian main concierge, however,
it was MUCH better than the Grand Floridian Sugar Loaf concierge.
We ate breakfast there every morning, and usually had enough to fill us up
either late in the evening, or in the afternoon, such that we only had one
real meal a day at the parks. The desserts were always very good, and the
after-dinner drink selections were good also.
It was all finger type foods (or toothpick type foods), but it was all very
good, and a very wide variety."
was fabulous! I would recommend if you want to be spoiled than this is for
you! We had a beautiful room, great mousekeeping, and fantastic concierge
staff. We were treated like royalty. They were so inviting in the lounge. We
had a wonderful continental breakfast, snacks during the day, soft drinks,
water, juices, coffee, and tea anytime you wanted. In the late afternoon we
had all kinds of cheese and crackers, fresh fruit trays, and fresh veggies
tray. In the evening were treated to the most wonderful desserts and
cordials. We felt really comfortable there and will choose to do this again.
It was worth the extra $ to do it! It felt good to get a bit spoiled!
"The Contemporary Resort has a split level concierge. The Tower Club is on
the 12th floor, restricted access and is concierge light. Full concierge is
on the 14th floor where the suites are.
The main difference between the two concierge levels is the food offerings.
Both will receive daily news papers, bottled water & nightly turn down
service. The concierge desk on the 12th floor is staffed from 7am - 4pm then
they can be reached by phone until 10pm.
Food on the 12th floor is limited to a continental breakfast between 7am -
Danish, muffins, donuts, bagels, fresh sliced fruits, whole fruits, cold
cereal, milk, orange juice, coffee, tea & cocoa.
Snack is served between 2 - 4pm: assorted cookies, brownies and rice krispy
treats, lemonade, milk, coffee, cocoa & tea.
Breakfast 7-10/10:30am is about the same; However they do have cranberry
juice, tomato juice, grapefruit juice etc, and assorted breads for toast,
more cereal choices and things of that nature. They had a toaster up there
too which they didn't have on the 12th floor . . . . If you want something
toasted a CM would take it up to toast for you.
Snack - 2 -4pm had a little more variety of cookies, brownies & treats, soda
was also available up there.
Early evening 5 - 7pm you had 6 chilled wines, assorted hot & cold
appetizers from California Grill. These varied each night. Things that were
there each night were peanut butter & jelly sandwiches, veggie & dip,
assorted cheeses & crackers, soda & beer were also available at request.
Late evening 8-10pm you had assorted cordials (Bailey's, Amaretto, Brandy
etc.) and fabulous dessert bites & goodies from California Grill. These also
varied each night.
We Found that on the 14th floor you could always get bottled water, juice,
coffee, tea & cocoa between 7am - 10pm and soda, beer upon request."
Royal Palm Club at Disney's Grand Floridian Resort is an exclusive area for
guests who prefer the added elegance and privacy that this area can offer.
All three concierge floors are accessible only by key-card entry and
overlook the main Grand Floridian lobby. The elevators for access are
located directly across the lobby from the "fancy" two-floor elevator.
It has a beautiful view of Seven Seas Lagoon, The Magic Kingdom, and the
Polynesian Resort. In the evenings, just below the lounge, the Grand
Floridian Jazz Band can entertain you for hours as you enjoy
The Concierge Lounge is on the 4th floor, right in the middle of the Royal
Palm Club floors. (3rd, 4th, 5th)
The following is from the Royal Palm Club welcome packet:
"The lounge on the 4th floor is for the exclusive comforts and convenience
of our Royal Palm Club guests. This casual and relaxing lounge offers an
intimate environment for enjoying such amenities as
food and beverage servings, and a selection of newspapers for your reading
Hours of Service:
Grand Beginnings: 6:30 am - 10:30 am
The Grand beginnings was basically a continental breakfast. Cereals,
muffins, bagels, pastries, orange juice, milk, coffee, tea, and other like
items were available.
Daily Delights: 11:30 am - 2:30 pm
Daily Delights is more of a "Cheese and Crackers" type snacking period.
There are different assortments of crackers, breads, and dips. Bottled
water, iced tea, pink lemonade, lemonade, coffee and tea are available
Afternoon Tea: 3:00 pm - 4:30 pm
As you may imagine, tea is available during this time. There are pastries
and snacks available to munch on during this period. The bottled water, iced
tea, pink lemonade, lemonade, coffee and tea are still available as well.
Twilight Refreshers: 5:00 pm - 7:00 pm
This is the wine tasting section. There is a selection of two red wines and
three red wines. The wine is available for yourself to pour as much as you
would like. You must, of course, be 21 years of age to partake in this
portion. There are cheeses and crackers available to snack on. The bottled
water, iced tea, pink lemonade, lemonade, coffee and tea are still available
Grand Indulgences: 8:00 pm - 10:00 pm
A desert lovers dream! Many deserts are available for your sheer delight!
Liquors are out for mixed drinks/coffee drinks. The bottled water, iced tea,
pink lemonade, lemonade, coffee and tea are still
available as well.
"The concierge staff is wonderful in all aspects. From the clerks,
housekeepers to the lounge employees. We never encountered bad service.
In reference to some background;
You should call the staff 90 days before your arrival. You will receive a
vacation planning itinerary. This will have areas for you to document any
special event or PS you need assistance with. I requested an e-mail
notification of all of my confirmation numbers. It was very handy to have -
as I printed it out and took it with me. I did not have them make my 120 day
PS’. However - they handled anything that fell thereafter. Including a
breakfast with the Princesses in the castle. They can also book the
Fantasmic! Dinner Package for you 7 days before arriving.
The concierge desks can be found on the first floor. You do not have to go
to the Great Ceremonial House for check in. You let bell service know upon
arriving that you are a concierge guest. They will take you directly to the
Hawaii building for check-in.
The Lounge is located on the second floor. The building has 3 floors. The
first and second floor is nonsmoking. The third floor is smoking optional.
The first floor rooms have patios - while the third floor rooms have a
balcony. The Hawaii building is one of the Polynesian resorts original
structures. Therefore there are no balconies on the second floor.
We loved the second floor. It was very convenient to be on the same level as
the lounge. The lounge begins serving coffee at 6:30 a.m. Breakfast
offerings are presented at 7 a.m. The selections were very good. It was easy
to make it a meal. There is an area with Danish, assorted muffins, bagels
and English muffins. Toasters can be found in 2 locations. They have oatmeal
and cold cereal. If you like a light breakfast or have a lunch planned, we
found it more than adequate.
Soda and water is out constantly. As well as fruit. During the daytime snack
items are available. There are no lunch items offered, other than snacks.
Such as; cookies and fruit mix. Dinner is another story. A hot item is
placed out - along with salad and fixings.
Cordials and wine are also there in the evening. A very nice perk.
They had buckets of candy for the children. Gummy worms, M&M’s and skittles
to name a few. Also - peanut butter and jelly sandwiches. Crayons and
coloring sheets were available.
There is a large screen television. The majority of the time children’s
programming is on. However - News programs were played quite a bit during
our stay, when adults were solely in the Lounge.
The back wall of the Lounge is nothing but glass. Allowing for a spectacular
panoramic view of the lagoon, beach, Contemporary and Grand Floridian
resorts. The Magic Kingdom and all its splendor is right across the water.
It’s breathtaking at night. Tables and chairs are bountiful. Sofas are also
in place. If you chose not to watch the fireworks and water pageant from the
beach or your room the lounge is a great option.
The concierge building rooms have a refrigerator and mini bar. Of course the
standard deluxe amenities are there. The only difference from the regular
rooms besides the above mentioned were a phone in the bathroom and robes.
Turn down service is provided each evening. Candies are placed on your
pillows and the bathroom is restocked. Upon arriving we received a box of
candy and a welcome card. On our departure evening a gift was also left."
were treated VERY well by the Wilderness Lodge concierge staff. Throughout
the stay, concierge was able to change around a few of our P.S. at the last
minute. They always greeted us on a first name basis whenever we would leave
or arrive. They would remember where we said we were going and then ask how
was the Magic Kingdom, or how was Epcot, etc. upon our return. I was very
impressed with their attention to detail and memory!
The Mousekeeping service was incredible. They never knocked on our door in
the morning, even if we forgot the 'do not disturb' sign. The room was
immaculate every day. They were never in the room when we returned to it. I
never even saw our maid, although we left her a huge tip every day for
working so hard.
Every night, the beds were turned down, the lights were dimmed, and the
radio was playing softly when we got back to the room. If we had missed the
dessert/cordials buffet, there would be a small plate of desserts and two
glasses of wine in our room refrigerator with a card from the concierge.
They were awesome!"
Yacht Club Resort:
"I really enjoyed the services they provided. The concierge level was
Key-access only, which I liked for safety reasons. The concierges were
always friendly and smiling. I really liked the lounge. In the morning they
would have Deluxe continental breakfast including cereal, fruit, bagels,
rolls, donuts and on select days some hot options like scrambled eggs and
sausage. In the midday they would have snacks and drinks. At lunch, they
would have some pick-ums such as chicken fingers, pastry puffs, etc. They
would also have hors d'oeuvres in the evening. I really liked the cheese and
In the hall they would also have sodas, tea and coffee set up along with
either cookies, chocolate or bags of chips. I also found the service was
quicker with the staff. we once ordered room service and it was there in
fewer than 20 minutes. I did not really use the services of the concierge
staff but I still felt like I was glad I paid the extra money."
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