Quantcast My Disney Experience and DVC - INTERCOT Boards
 
INTERCOT: Walt Disney World Vacation Planning Guide Walt Disney World Disney Cruise Line Mousehut Mail WebDisney News INTERCOT: Walt Disney World Vacation Guide
News Discussion Theme Parks Resorts Info Central Shop Interactive Podcast INTERCOT Navigtion
 

INTERCOT Boards INTERCOT DVC Forum Sponsor:
The Timeshare Store
 
  #1  
Old 11-04-2013, 07:26 AM
jamiem's Avatar
jamiem jamiem is offline
INTERCOT Guest
 
Join Date: Mar 2008
Location: Carlisle, PA
Posts: 17
Default My Disney Experience and DVC

I have been having many problems with MDX account for several months. I can not add my children, managed by my wife to my account. Was just told by DVC to call them for all MDX problems. Opt 7 when you call the 800 number.

They said the main Disney MDX support will not be able to help. My experience has proven this statement to be true.
Reply With Quote

Please Support INTERCOT By Supporting Our Sponsors:
  #2  
Old 11-04-2013, 08:15 AM
Pirate Granny's Avatar
Pirate Granny Pirate Granny is online now
Team INTERCOT Cast Member
 
Join Date: Sep 2006
Location: MICHIGAN
Posts: 2,358
Default

Oh they can help, but expect to wait. I spent 33 minutes on hold, and then the wonderful CM spent over 55 minutes straightening out and helping me link park passes. I had to call my daughter in Colorado during the call on the other phone and put her on speaker phone so the three of us could talk and fix, no way was I going to try a conventional conference call and lose this CM! We will have three families and ten persons in May, in a GV. One problem was we are NOT using our non expiring tickets which were linked to two of us. I wanted to ENSURE they weren't used when we go in May. We had a short trip in sep and I unfortunately linked them in the off chance we'd be part of the pilot. But there is NO way to remove them once they are linked. They claim if they remove, the tickets will be null and void, regardless if they have days left on them. You have to have a CM move them electronically to the "back" in order to use other ticket first. We still will check when we get there to make sure they use the ten day expiring ticket and NOT my non expiring ticket that still has five days left. I hold on to my non expiring tickets for short visits. I can't wait to see the hassle when we try to book Fast pass +. Hold on to your hats, it's going to be a bumpy ride folks.
__________________
Pirate Granny

May 2015 with DGD and DGS - VWL
Sep 2015 BCV + a side trip to HP land w/my girls
Dec 2015 BCV
Spring/Summer 2017 -- family trip. -- Yep, already dreaming

OH YEAH BABY !!! Proud owners at OKW + BCV + WLV
Reply With Quote
  #3  
Old 11-04-2013, 11:55 AM
JMTStone's Avatar
JMTStone JMTStone is offline
Senior Team INTERCOT Cast Member
 
Join Date: Jan 2007
Location: Pittsburgh
Posts: 1,063
Default BWV - Came through but how was I to know

Every so many days, I like to pull up my DVC stuff and I knew they did maintenance so I wanted to triple check my 2 waitlists (BWV standard and boardwalk view studio).

Well one of them was gone. I used the chat tool online to ask about it. The chat person told me to call the 800 number.

The 800 number had a message that I would be waiting for 10 minutes.

But I was scared that waitlist got lost and I would be at the bottom of the pile on a new wait list so I stayed on.

Turns out, there was availability in BWV (standard view). But, how was I to know? No email, no call, nothing.

Not a very magical experience.
__________________
Then: DCL Wonder @ DL 5/15
Next: #runICOT 1/15
OKW 7/14
BWV #runICOT 1/14
VBR and BCV 7/13
AoA 10/12 iCOT 15th!
VBR, OKW, Magic, & AKL 5/12
BCV, BLT, Dream 8/11
BWV 9/09
AKV & DCL Magic 5/09
POR 11/08 (no KIDS)
BWV 6/08
SSR 11/07
AKL - 5/06
Offsite 6/05
ASM 7/99
Offsite 3/97
Reply With Quote
  #4  
Old 11-04-2013, 12:07 PM
VWL Mom's Avatar
VWL Mom VWL Mom is offline
Imagineer
 
Join Date: Aug 2008
Location: Morristown NJ
Posts: 5,398
Default

Quote:
Originally Posted by JMTStone View Post
Every so many days, I like to pull up my DVC stuff and I knew they did maintenance so I wanted to triple check my 2 waitlists (BWV standard and boardwalk view studio).

Well one of them was gone. I used the chat tool online to ask about it. The chat person told me to call the 800 number.

The 800 number had a message that I would be waiting for 10 minutes.

But I was scared that waitlist got lost and I would be at the bottom of the pile on a new wait list so I stayed on.

Turns out, there was availability in BWV (standard view). But, how was I to know? No email, no call, nothing.

Not a very magical experience.
For some reason I think there is something about wait listing online that if you didn't check the option to replace the original reservation and the wait list cleared it would be held to the end of the day or something to that effect. I just remember thinking it was strange.

I've never gotten an email or a call when something has cleared even though they say emails are sent. I've learned that if I have something pending I check-in daily.
__________________
- Lynn -
INTERCOT Staff: Theme Parks, DVC

CR 5/72 DLH 11/98 Poly CL 8/12
WL 11/94, 11/95, 11/96, 11/97, 11/99, 1/04, 2/05, 11/05, 11/06, 8/11, 3/13
DVC: VWL11/07, 11/08, 11/09, 11/10, 11/11, 6/13, 1/14 BWV 8/09 BLT 6/10, 6/11, 6/12, 8/13 VGC 6/14 OKW 8/14

Next Up: VWL 5/15
Reply With Quote
  #5  
Old 11-06-2013, 02:23 PM
Aurora's Avatar
Aurora Aurora is offline
Senior Team INTERCOT Cast Member
 
Join Date: May 1999
Location: Chicago, IL
Posts: 3,513
Default

Quote:
Originally Posted by Pirate Granny View Post
One problem was we are NOT using our non expiring tickets which were linked to two of us. I wanted to ENSURE they weren't used when we go in May. We had a short trip in sep and I unfortunately linked them in the off chance we'd be part of the pilot. But there is NO way to remove them once they are linked. They claim if they remove, the tickets will be null and void, regardless if they have days left on them. You have to have a CM move them electronically to the "back" in order to use other ticket first. We still will check when we get there to make sure they use the ten day expiring ticket and NOT my non expiring ticket that still has five days left. I hold on to my non expiring tickets for short visits. I can't wait to see the hassle when we try to book Fast pass +. Hold on to your hats, it's going to be a bumpy ride folks.
So what happens to those non-expiring tickets in the "back" when your trip is over and you want to link them to a future reservation?

Please keep us updated!
__________________
Many visits over 35+ years!
DVC member since 2004 (SSR)

Stayed at: Bay Lake Tower, Polynesian, Contemporary, Wilderness Lodge, Boardwalk, Beach Club, Dolphin, PO Riverside, AS Sports, AS Movies, Saratoga, Vero Beach, Hilton Head, Aulani, Disneyland Hotel, and Grand Californian.
Reply With Quote
Reply

Share This Thread On Social Media:

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 07:42 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2015, vBulletin Solutions, Inc.

 
Company
Advertising
Guest Relations
Community
Discussion Boards
Podcast
Newsletter
Shop
Social
Facebook
Twitter
Instagram
YouTube
Pinterest
Subscribe to our Newsletter
Enter your email address below to receive our newsletter:
INTERCOT Logo PRIVACY STATEMENT / DISCLAIMER | DISCUSSION BOARD RULES
Since 1997 INTERCOT - a Levelbest Communications Website. This is not an official Disney website.
Levelbest Network Site