Writing to WDW about your trip

[TheVBs]

I've noticed that a lot of people write to Disney when they have compliments or complaints. I'd like to do the same! I overwhelmingly have compliments - no complaints, but a couple of suggestions for changes. What would be the best format to do this in? Should I write a letter sort of outlining our whole trip, or should I just bullet point my compliments and suggestions? How should I send it, email, snail mail?

Thanks!

[jaredkari]

I have written WDW a couple of times to give compliments and at times complain about policies. Each time I have written I have recieved either an email or a phone call thanking me for my input. And these weren't just standard pre-made responses they were from a person and addressed my specific comments. Here is where I wrote, I know it says questions in the form box but I think they read them then send them on to the appropriate person.

http://disneyworld.disney.go.com/contact/

[minniemoomoo]

I wrote on this form and complained that the tickets went on sale for the MNSSHP a day earlier than advertised only if you called the regular 407WDisney number, being a DVC member I had called our 800 number and was told that the tickets would not be on sale until May 1, therefore they wouldn't sale them to me. I was a little annoyed. I wrote, got a corporate response. I was not happy. But, I guess sometimes it helps. My response came via email.

[luvmyboys4ever]

It's funny. I emailed 2 times...1 to complain and 1 to compliment. They called our house about the compliment, but not the complaint.

[brownie]

Snail mail can have more of an impact, but I think email works well. Rather than recounting your whole trip, I'd limit it to 2-3 major issues. You're more likely to get action that way.

[c&d]

Originally Posted by luvmyboys4ever

It's funny. I emailed 2 times...1 to complain and 1 to compliment. They called our house about the compliment, but not the complaint.

I've written several times and one time I had a complaint it was the time they responded the quickest to my e-mail with a phone call.

I also agree with Brownie, I limit my e-mails usually to the names of CM's who have done an excellent job or in the case of the complaint the day and time it happened and what happened.

[TheVBs]

Thanks everyone! I will use that link and make sure I just focus on my compliments and suggestions. If I get a response I'll let you know!

[tinksmom02]

I've written a few times (email) and always get the corporate response. The last time wasn't even a complaint, it was a suggestion.