Quantcast How to File a complaint? - INTERCOT Boards
 
INTERCOT: Walt Disney World Vacation Planning Guide Walt Disney World Disney Cruise Line Mousehut Mail WebDisney News INTERCOT: Walt Disney World Vacation Guide
News Discussion Theme Parks Resorts Info Central Shop Interactive Podcast INTERCOT Navigtion
 

INTERCOT Boards  
  #1  
Old 05-08-2010, 07:02 PM
KT1234's Avatar
KT1234 KT1234 is offline
Cast Member Trainee
 
Join Date: Aug 2004
Posts: 67
KT1234
Default How to File a complaint?

Hi Everyone,

I NEVER thought I'd ever be having to do something like this but I was wondering if someone knew how to formally file a complaint at Disneyland. What happened was I had rented a locker for $7 and put a bag plus an expensive jacket inside of it for safe keeping. At the end of a busy day, I went back to gather my things and didn't see my jacket in the back of the locker- it blended in. I got all the way home (about an hour 1/2 later) and realized I forgot my jacket. I figured it wouldn't be a huge deal and called lost & found the next day knowing that I had locked my locker afterward (habit) and the only people that would be in there would be employees. I called back 4 times afterward to check with different employees and the jacket wasn't found. I KNOW the expensive jacket was in there and I definately remember locking the locker behind me. I HATE to even think that someone would steal something out of a locker when they clean them out at the end of the night but it's the only logical thing. Does anyone know a mailing address or e mail address I could write to? I just feel very upset because I have been a loyal Disney fan for my whole life-visiting WDW often and holding a annual pass to DL. I want to find out if I can be somewhat compensated.

Thank you!

Kate
__________________
8/08- Disneyland Resort (first time at DL!)
8/06- Wilderness Lodge with family
6/06 POP "Big Girls Trip with my sister
~loooong Disney Drought :(~
2000- Dixie Landings
1997- Dixie Landings
1995-Dixie Landings
1992- Dixie Landings
numerous small trips to WDW from 89-92 OP



--Kate
Reply With Quote

Please Support INTERCOT By Supporting Our Sponsors:
  #2  
Old 05-09-2010, 02:40 AM
gerald72's Avatar
gerald72 gerald72 is offline
Team INTERCOT Cast Member
 
Join Date: Sep 2007
Location: Hershey, PA
Posts: 1,107
gerald72 is on a distinguished road
Default

Maybe it wasn't in lost and found because no cm found it.
The person who rented the locker the next day probably got a new jacket.
I'm sure Disney isn't responsible for lost objects.
Reply With Quote
  #3  
Old 05-09-2010, 04:26 AM
NotaGeek's Avatar
NotaGeek NotaGeek is offline
Senior Imagineer
 
Join Date: Sep 2004
Location: Seattle, WA
Posts: 5,042
NotaGeek is an unknown quantity at this point
Default

Disneyland Guest Service Contact Page

I am not exactly sure how Disney would be responsible for the loss of your jacket, especially since there's little chance that the lockers are cleaned out every night and the person that got your locker the next day found the jacket and didn't turn it in ...
__________________
Michael aka: NotaGeek

INTERCOT Insider Live Podcast Staff

WDW #runICOT Jan 2016 FOR SURE! <COWBELLS!>
Disneyland Aug 13-17, 2015 D23 Expo!


Please s
upport INTERCOT Sponsors!
Reply With Quote
  #4  
Old 05-14-2010, 07:20 PM
KT1234's Avatar
KT1234 KT1234 is offline
Cast Member Trainee
 
Join Date: Aug 2004
Posts: 67
KT1234
Default

Thanks for the link- I appreciate it. Actually every CM I spoke to the next day said that the lockers are absolutely opened and cleaned out at the end of each night at park closing. That way, if there is an issue with things being left, they won't be exposed to strangers the next day. I left right at park closing. As much as I hope this isn't the case, I can't help but think it.
__________________
8/08- Disneyland Resort (first time at DL!)
8/06- Wilderness Lodge with family
6/06 POP "Big Girls Trip with my sister
~loooong Disney Drought :(~
2000- Dixie Landings
1997- Dixie Landings
1995-Dixie Landings
1992- Dixie Landings
numerous small trips to WDW from 89-92 OP



--Kate
Reply With Quote
  #5  
Old 06-12-2010, 01:02 PM
MegaDisney's Avatar
MegaDisney MegaDisney is offline
Team INTERCOT Cast Member
 
Join Date: Apr 1999
Location: Dallas, TX (1424.06 miles from the Disneyland Resort)
Posts: 1,131
MegaDisney is on a distinguished road
Default

We rented a locker once and it was filled with someone elses things.

We were honest and turned it in, but if someone not as honest got your locker after you they probably took it.

Seems like the complaint should be directed at dishonest people and not Disney, IMHO.
Reply With Quote
Reply

Share This Thread On Social Media:

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 11:19 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2015, vBulletin Solutions, Inc.
Feedback Buttons provided by Advanced Post Thanks / Like (Lite) - vBulletin Mods & Addons Copyright © 2015 DragonByte Technologies Ltd.

 
Company
Advertising
Guest Relations
Community
Discussion Boards
Podcast
Newsletter
Shop
Social
Facebook
Twitter
Instagram
YouTube
Pinterest
Subscribe to our Newsletter
Enter your email address below to receive our newsletter:
INTERCOT Logo PRIVACY STATEMENT / DISCLAIMER | DISCUSSION BOARD RULES
Since 1997 INTERCOT - a Levelbest Communications Website. This is not an official Disney website.
Levelbest Network Site