Quantcast Special Medical Request. Booked through Expedia, who do I contact?
 
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  1. #1
    Join Date
    Nov 2004
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    Memphis, TN
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    Default Special Medical Request. Booked through Expedia, who do I contact?

    Hi! We just booked our trip to Aulani. I went through Expedia as the package deal was cheaper. I have vertigo and its triggered by riding in elevators. I found a past post of mine that was requesting info on who to contact for special medical request and got the WDW Special Needs number.

    My question is regarding booking through Expedia. I tried to call Aulani directly to inquire about my reservation, and they just directed me back to Expedia. I hate booking through Expedia, but it was such a good deal I went ahead and did it. Does anyone have any experience with this? Should I just call Expedia again and have them add the request? Or can I call the Disney Special Needs number and will they be able to add that to my reservation? I thought about faxing the request to Aulani directly 2-3 days before arrival. I just want to make sure we are on a low level. I would hate to be at Aulani and suffering from vertigo.

    Thanks for your help!
    1980-2001 CR;CBR 2001 AKL 2002 AKL 2003 AKL 2004 AKL; CB; AKL 2007 WL 2008 AKL 9/09 AKL Jambo 12/10 AKL Kidani 9/11 AKL Kidani 9/12 AKL Jambo Villa 12/12 AKL Jambo 5/13 AKL JAMBO 12/13 SS 9/14 BLT 12/14 SS 2/15 Aulani DVC 7/15 CBR 10/15 Yacht Club 12/16 DS Doubletree 7/17 Aulani

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  3. #2
    Join Date
    Jul 2005
    Location
    Ontario, Canada
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    Hmmm ... I would do both. Call Expedia, and have them note the request and then let Aulani know at check-in.

    I think the catch is that reservations made by travel agents (and expedia is technically a travel agent) have to be modified by them.

    I agree though - I am very claustrophobic, and being way up high would ruin my vacation too!
    Heather aka ibelieveindisneymagic
    INTERCOT Staff: Vacation Planning, Nightlife, Shopping & Waterparks, Collectibles


    Engaged at the castle!
    My Disney Home is POFQ


    Upcoming: Me & the Hubby August 2017 @ POR

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