Quantcast Special Medical Request. Booked through Expedia, who do I contact?
 
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  1. #1
    Join Date
    Nov 2004
    Location
    Memphis, TN
    Posts
    1,087
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    Default Special Medical Request. Booked through Expedia, who do I contact?

    Hi! We just booked our trip to Aulani. I went through Expedia as the package deal was cheaper. I have vertigo and its triggered by riding in elevators. I found a past post of mine that was requesting info on who to contact for special medical request and got the WDW Special Needs number.

    My question is regarding booking through Expedia. I tried to call Aulani directly to inquire about my reservation, and they just directed me back to Expedia. I hate booking through Expedia, but it was such a good deal I went ahead and did it. Does anyone have any experience with this? Should I just call Expedia again and have them add the request? Or can I call the Disney Special Needs number and will they be able to add that to my reservation? I thought about faxing the request to Aulani directly 2-3 days before arrival. I just want to make sure we are on a low level. I would hate to be at Aulani and suffering from vertigo.

    Thanks for your help!
    1980-2001 CR;CBR 2001 AKL 2002 AKL 2003 AKL 2004 AKL; CB; AKL 2007 WL 2008 AKL 9/09 AKL Jambo 12/10 AKL Kidani 9/11 AKL Kidani 9/12 AKL 12/12 AKL 5/13 AKL 12/13 SS 9/14 BLT 12/14 SS 2/15 Aulani DVC 7/15 CBR 10/15 Yacht Club 12/16 DS 7/17 Aulani 01/19 POR 08/19 Yacht Club

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  3. #2
    Join Date
    Jul 2005
    Location
    Ontario, Canada
    Posts
    8,532
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    Default

    Hmmm ... I would do both. Call Expedia, and have them note the request and then let Aulani know at check-in.

    I think the catch is that reservations made by travel agents (and expedia is technically a travel agent) have to be modified by them.

    I agree though - I am very claustrophobic, and being way up high would ruin my vacation too!
    Heather aka ibelieveindisneymagic
    INTERCOT Staff


    Engaged at the castle!
    My Disney Home is POFQ

  4. Thanks lawgirl thanked for this post

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