Fastpass+ is way worse than I thought...

[BrerSchultzy]

Okay, so we're here now. I heard all the stuff about FP+, but I'm a fanatic, so I gave Disney the benefit of the doubt.

I was so very, very wrong.

Nevermind the fact that my wife and I don't have smart phones. Nevermind the fact that the hotel Wi-Fi on property is so slow that it takes 2 hours each night to get FP+.

We only get 3 a day....and apparently not for EVERY day we're on property.

We are at POP Century, and we only have Magic Bands. No key cards. With FP+, you CANNOT get FPs in the parks. It has to be done at Guest Services using one of their iPads, or online. A HUUUUUUGE inconvenience for non-techy people with small children.

And, I just tried to get FPs for our FOURTH day in the park, and the website said we have exceeded our limits for this trip. Mind you, we didn't use the ones in Epcot, because the selections there are ridiculous....we had to choose EITHER Soarin, Test Track, or Meet Mickey...you can only get ONE of those. Then you can pick two of the rest of the "attractions" that Epcot has to offer.

So, I tried to contact help online. Good luck with that. I tried to call the number. Nope. I went down to the guest services desk at Pop. They had no idea what was going on. Literally. THEY DIDN'T EVEN KNOW THERE WAS A LIMIT!!!

Honestly, if they go with the system as-is...I won't be returning until my children are much older....and I am a complete fan-boy/fanatic. I went to see "Home On The Range"...that's how much I love this company. My wife and I have literally cried about this. But FP+ is a deal-breaker. The lines are awful, and we can't see our favorite attractions more than once per day. They are forcing us all to vacation the exact same way as everyone else, with no regard to experience or dedication. It stinks.

[mickclub1955]

There are kiosks set up in the parks for FP+ if I am not mistaken because they are using them for the test of the Swan/Dolphin resorts. The Epcot and Studio restrictions have been in effect for a couple of weeks now also. They have been discussed to no end on this board. Sorry you missed that discussion. There has been an issue with the FP+ saying that you have exceeded your limit. That has been discussed here as well. You have to go out and go back in (that is what I did) and it should allow you to pick FP's for that day. I hope that things get better for you. I do recommend that you check out the fp kiosks at the entrance or guest services at each park. They also have one at the back entrance to Epcot.

[BrerSchultzy]

You cannot make changes at those kiosks unless there is an attendant with an iPad. Apparently that is a new thing as of this week. The kiosks are only there to serve as reminders. Seriously. We've been through all of this. And I did follow the discussions...and I did "go out and come back in". Still nothing. I called guest service. They informed me that I may have made too many changes on the day of my visit.

And yes, the restrictions have been discussed ad nauseum, but until this week, nobody knew for a fact that you could ONLY use FP+. I got the impression that we could also get FPs in the parks, which we can't. In fact, well over half the cast members I spoke to, INCLUDING THOSE AT THE FP+ KIOSK, did not know that. This whole thing is a mess. Period.

[AgentC]

Sorry Fast Pass + is making you miserable. Unfortunately you have the bad luck of being at Pop Century the first week they went to Magic bands only. I think it started the 14th so I'm really not surprised that there is conflicting information and problems. None of the other resorts have gone to bands only yet.

I've also seen other reports that it is busier than usual this time of year.

I hope your trip improves.

[missymouseworld]

Unfortunately, this doesn't make me feel too confident that our upcoming June vacation will be smooth sailing. I understand that the "kinks" have to be worked out, but after reading all the posts regarding this rollout, and following along with members trip reports, there are more negative responses than positive.

I am not sure if this question has been answered and I understand this correctly, but if I have a room only reservation and plan on purchasing park tickets upon our arrival at the resort, I will not be able to plan our Fastpasses until I arrive at the park? ....and this will be done at a park kiosk unless we have a smartphone?

[Tekneek]

It should be invisible to the guest that this is a brand new program, if guest service was actually something Disney still cared about.

[Kenny1113]

You cannot make changes at those kiosks unless there is an attendant with an iPad. Apparently that is a new thing as of this week. The kiosks are only there to serve as reminders. Seriously. We've been through all of this. And I did follow the discussions...and I did "go out and come back in". Still nothing. I called guest service. They informed me that I may have made too many changes on the day of my visit.

And yes, the restrictions have been discussed ad nauseum, but until this week, nobody knew for a fact that you could ONLY use FP+. I got the impression that we could also get FPs in the parks, which we can't. In fact, well over half the cast members I spoke to, INCLUDING THOSE AT THE FP+ KIOSK, did not know that. This whole thing is a mess. Period.

Thought it was just our group that the kiosk didn't work for. Glad to know it wasn't. Sorry you are having a rough go at it.

[gottaluvtink]

We are going in January, and I am sad to say, that I can't just be excited for the trip. I have to wonder if the whole thing is going to be a fiasco. I sure wish they had stuck with the good old paper fast passes. That was so simple to navigate.

[cer]

"Honestly, if they go with the system as-is...I won't be returning until my children are much older....and I am a complete fan-boy/fanatic. I went to see "Home On The Range"...that's how much I love this company. "


I am so sorry that FastPass+ is not working for your family. We are going to be there in January and I am having anxiety about the quality of our trip as well.

I love this quote from your original post. It made my day and you are a SUPER FAN!