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  1. #21
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    May 1999
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    Chicago, IL
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    THANK YOU! I'm going to try that phone number tomorrow.
    Many visits over 35+ years!
    DVC member since 2004 (SSR)

    Stayed at: Bay Lake Tower, Polynesian, Contemporary, Wilderness Lodge, Boardwalk, Beach Club, Dolphin, PO Riverside, AS Sports, AS Movies, Saratoga, Vero Beach, Hilton Head, Aulani, Disneyland Hotel, and Grand Californian.

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  3. #22
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    Aug 2012
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    Alberta, Canada
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    Quote Originally Posted by Aurora View Post
    THANK YOU! I'm going to try that phone number tomorrow.
    No problem. Good luck!
    We all have sparks, imaginations.
    That's how our minds, create creations.
    For they make, our wildest dreams come true.
    Those magic sparks, in me and you. șoș

  4. #23
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    Apr 1999
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    Aurora, were you able to get help with your problem?
    I'm not bad. I'm just drawn that way.

  5. #24
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    Aug 2012
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    Quote Originally Posted by Patricia View Post
    Aurora, were you able to get help with your problem?
    Yes, I'm also curious about this!
    We all have sparks, imaginations.
    That's how our minds, create creations.
    For they make, our wildest dreams come true.
    Those magic sparks, in me and you. șoș

  6. #25
    Join Date
    May 1999
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    Chicago, IL
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    I did get an email back asking me to clear our game console cache and then to install a patch after loading Infinity. However, since we can't load it off of the disc, I can't install the patch.

    The email said if this doesn't work they can replace the disc but they need to make sure we've redeemed all our web codes to our Disney Infinity account to verify the purchase. I have no idea whether we did this or not and neither does my son. I did set up a Disney Infinity account while trying to load the game, but I don't think this is what they need, since I'm sure my son didn't use my email when setting up the game.

    So my next step was to email them back with the account I set up, knowing it's probably not the one they need. I also don't have the box anymore with the 4-number factory date code ending in 13, which they need -- I just have the plastic container for the software disc. Since the game seemed to be working fine I didn't think I needed any of that anymore. However I did find a four-number code on the bottom of the base that ends in 13, so I sent that to them.

    Waiting to hear back from them.
    Many visits over 35+ years!
    DVC member since 2004 (SSR)

    Stayed at: Bay Lake Tower, Polynesian, Contemporary, Wilderness Lodge, Boardwalk, Beach Club, Dolphin, PO Riverside, AS Sports, AS Movies, Saratoga, Vero Beach, Hilton Head, Aulani, Disneyland Hotel, and Grand Californian.

  7. #26
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    Quote Originally Posted by Aurora View Post
    Waiting to hear back from them.
    Hopefully everything works out! They're usually quite good at setting things right.
    We all have sparks, imaginations.
    That's how our minds, create creations.
    For they make, our wildest dreams come true.
    Those magic sparks, in me and you. șoș

  8. #27
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    So since I couldn't verify that we purchased the set because I no longer had the webcode or could access the game, this is what I ultimately had to do:

    Take a photo of the set, with the characters, base, etc., and include the case number in the photo, for purchase verification, and email them the photo.

    They received it and said they sent it to their product replacement team for a new disc.

    Hopefully this will all work out!
    Many visits over 35+ years!
    DVC member since 2004 (SSR)

    Stayed at: Bay Lake Tower, Polynesian, Contemporary, Wilderness Lodge, Boardwalk, Beach Club, Dolphin, PO Riverside, AS Sports, AS Movies, Saratoga, Vero Beach, Hilton Head, Aulani, Disneyland Hotel, and Grand Californian.

  9. #28
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    Quote Originally Posted by Aurora View Post
    Hopefully this will all work out!
    Did your issue get resolved?
    We all have sparks, imaginations.
    That's how our minds, create creations.
    For they make, our wildest dreams come true.
    Those magic sparks, in me and you. șoș

  10. #29
    Join Date
    Apr 1999
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    Beautiful Kelowna, BC
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    I'm sure it will work out. I've had disks replaced, it's just time consuming with the back and forth.

    One tip about Xbox is that if a disk is running in it, you shouldn't move the console.
    At all.
    It can ruin the disk, don't ask me how I know.
    Last edited by Patricia; 03-06-2014 at 12:35 PM.
    I'm not bad. I'm just drawn that way.

  11. #30
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    May 1999
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    Chicago, IL
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    YES! Sorry for not updating! They sent a new disc and we got it a couple of days ago. It works great. My son is happy again.

    No web code though, so I'm still clueless about all that.
    Many visits over 35+ years!
    DVC member since 2004 (SSR)

    Stayed at: Bay Lake Tower, Polynesian, Contemporary, Wilderness Lodge, Boardwalk, Beach Club, Dolphin, PO Riverside, AS Sports, AS Movies, Saratoga, Vero Beach, Hilton Head, Aulani, Disneyland Hotel, and Grand Californian.

  12. #31
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    Aug 2012
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    Alberta, Canada
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    Quote Originally Posted by Aurora View Post
    YES! Sorry for not updating! They sent a new disc and we got it a couple of days ago. It works great. My son is happy again.
    Excellent!
    We all have sparks, imaginations.
    That's how our minds, create creations.
    For they make, our wildest dreams come true.
    Those magic sparks, in me and you. șoș

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