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Thread: Hats off to CMs

  1. #1
    Join Date
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    Default Hats off to CMs

    I just returned from 10 beautiful days in Walt Disney World. I will give detailed trip report, but I must make a comment about CMs, and one in particular.

    All CMs were great! Super job. We all felt so special. But there is once CM that went above and beyond.

    My DD9 is a HUGE Merida fan. (I cannot emphasize enough how huge.) Prior to us leaving for our trip, she practiced her "archery" because she knew there were archery lessons in the Merida Meet & Greet. (She didn't want to disappoint her.)

    Because my DD is unusually anxious, she became unsure if she wanted to even meet her, so on our first day in the Magic Kingdom we weren't seeking Merida out. If we came upon her, so be it.

    We went to lunch at Cosmic Rays and she became very quiet. I asked her what was wrong and she pointed outside. The Merida Meet & Greet was right there.

    After lunch, we went outside and got in line. I could see how nevous she was. Merida wasn't there yet and she tried to persuade me to leave so she wouldn't "waste our trip, waiting for her."

    Finally, Merida came and the line began to move. I watched as Merida met each little girl. It was pretty much the same. She'd meet her and give her a hug, pose for a picture, and say goodbye. This went on for 10 minutes. At last, it was my daughter's turn.

    For some reason, Merida really took to my daughter. (Maybe it was because she had a Merida shirt on, was holding a Merida doll, and had Merida pins on her lanyard.) They talked briefly, then she took my daughter by her hand and led her to a rock where they sat and talked some more. She told a story of getting her brush stuck in her hair and trying to keep that information from her mother. They looked like long lost best friends, catching up. They stood and took pictures, then asked, "Are you taking the archery lesson?"

    My daughter was nervous and started to say no, when Merida cut her off.

    "Yes. Nick! This is my good friend Sophia. I want you to give her your best lesson! Now, go. Be Brave! Change your Fate!"

    My daughter took her lesson and shot an arrow like she had been doing this for years. (There was acknowledgment from the onlookers.)

    As we went to leave, Merida stopped and shouted, "Goodbye my friend, Sophia! Have fun exploring the kingdom!"

    As we walked away, my beaming daughter turned to me and said, "It's pretty neat when you like a star and you find out they like you back."

    Afterwards, while my wife DD and DS2 were shopping, I went to City Hall. I wrote a personal thank you for the CM, playing Merida, and asked it be delivered to her. I also wanted her superior to know how incredibly grateful I was for her treatment of my daughter.

    Dear Merida, if you are a post reader of this site, thank you, again!!!!!!
    WDW - 99 Off Site
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  3. #2
    Join Date
    Jul 2001
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    What a special moment for your daughter!! Thanks for sharing this story.
    Linda aka: Faline
    INTERCOT Staff: Vacation Planning,Trip Reports and Disney Camping
    [email protected]

  4. #3
    Join Date
    Apr 2012
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    That's a phenomenal story! Thanks for sharing!
    "Our greatest natural resource is the minds of our children." - Walt Disney

  5. #4
    Join Date
    Nov 2004
    Location
    johnstown pa
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    Thumbs up

    Great Story!
    It was great that you acknowledged the CM.
    They appreciate that.
    You were "Brave" to do so.
    Lanny
    Have been going to WDW since 1981
    Have a Great Day
    Health and Happiness to all Disney Freaks

  6. #5
    Join Date
    Aug 2009
    Location
    Maryland
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    Fanastic. Just fantastic. I'm so glad you wrote a note as well.
    DVC MEMBER since 2009
    CS- Oct.2006 *Honeymoon*
    ASM- Sept. 2009 BLT- Nov. 2010
    WLV- Oct. 2012 SSR- July 2013
    BLT- Jan. 2014 WLV- Nov. 2015
    SSR- Mar. 2016 OKW- Oct. 2017
    SSR- Apr. 2018 BC- May. 2018
    BC- Aug. 2018 BLT Dec. 2018

  7. #6
    Join Date
    Jan 2004
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    St. Paul, MN
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    That is so sweet! I love hearing when stuff like this happens. It's so easy for us to focus on the bad stuff, or the stuff we don't like, but we rarely praise people for the good.

    Way to go Merida CM, and way to go you for taking the time out of your trip to praise her!
    Meg

    40 trips (plus two to Disneyland, and one to Disneyland Paris) and counting!

  8. #7
    Join Date
    Aug 2007
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    Illinois
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    Your story brought tears to my eyes! It's CMs like this that make Disney wonderful. What a great thing you did by writing a note to the CM. I hope she and her supervisor both got it and realized what an impact Merida had on your DD! Thanks for sharing!
    Laura
    "Any wish is possible. All it takes is a little courage to set it free!" Jiminy Cricket
    25+ trips to WDW and counting! Stayed at: Poly, WL, Kidani, SSR, BLT, BCV, CSR, VB, POR, Jambo, OKW, CR, VGF & BW!
    Next Up: Nov 2017 - SSR!
    DVC Member & AP holder since 2008!

  9. #8
    Join Date
    Aug 2008
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    Morristown NJ
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    What a wonderful story. It's nice to hear about truly magical moments.
    - Lynn -
    INTERCOT Staff: Theme Parks, DVC

  10. #9
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    Oh my gosh, this is such a great story!! Thank you so much for sharing it.

  11. #10
    Join Date
    Aug 2011
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    Cumberland, RI
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    Great story
    It's always nice when CM's go the extra mile!!!
    Lindsey
    1991-2005: every year!
    Aug 05/06: OKW
    March, May, & Oct 07: SS
    Nov 08: SS
    Aug 09: SS
    Sept '11: AKL
    Dec '11: BW
    Mar '12: SS, WL, DCL Dream!
    Aug '12: Pop
    Oct '13: OKW
    Feb '14: AKL
    Dec '14: AKL
    Feb 15: Beach Club
    Feb 16: BWV
    Oct 16: Aulani
    Feb 17: BWV

  12. #11
    Join Date
    Jun 2003
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    Wisconsin
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    Great Story!!!!
    Brought tears to my eyes.
    I hope we encounter CM's that nice on our upcoming trip with our DS.
    1984 - Off Property
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    May 2003 - DL - One day
    January 2006 - One day
    March 2006 - CSR
    March 2008 Swan/Dolphin
    December 2008 - CBR/AKL
    November 2012 - AoA Lion King
    March 15-22 2014 - Swan/Dolphin
    Nov 13-22 2014 AoA Cars

    DVC Owners @ GF
    Up Next:
    Sept 4-12 Poly Villas

  13. #12
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    Aug 2003
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    It's the CMs that go above and beyond that make us remember them and really love the whole Disney experience. I'll never forget some the CMs from our honeymoon. They're the reason I've been back 5 times since.
    My name is Gator. You killed my Sorcerer's Hat. Prepare to die.

    DL 2-17,8-17, 11-17; DL 2016; DL 11-2015; DL-DL-Hotel 2-2015; DL 2014; DL-Paradise Pier 2013; POFQ Dec 2012; CSR - Jan 2011; AKL-Kidani - Jan 2010; A.S.Mov - Dec 2008; CSR - Dec 2006; DL Feb 2006; CBR - Feb 2004; POR - Jun 2002

  14. #13
    Join Date
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    Thanks for sharing such a sweet story. Made me tear up! What a special memory for your daughter. Reminds me if when my sister was about six and we happened upon Aladdin and jasmine with no one else around and thy spent a good deal of time just chatting with her. Then when we left, jasmine gave her a kiss on her cheek that left a lipstick print. My sister wouldn't bathe til we got home lest it wash off. This is one of the reason why we spend our money visiting Disney. The cast members are second to none!
    Many trips as a child offsite
    1995 Disney Cruise/Old key west
    New Years 2001 Caribbean Beach Resort
    March 2006 Offsite
    Sept 2010 Coronado Springs Resort
    November 2013 POR
    Sept/oct 2014 cars room at AOA
    Next trip: too long!

  15. #14
    Join Date
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    Now THAT'S Disney magic. Chalk up another reader who had tears in her eyes.

    Thanks for sharing such a great story. I felt like I was there with you.
    Many visits over 35+ years!
    DVC member since 2004 (SSR)

    Stayed at: Bay Lake Tower, Polynesian, Contemporary, Wilderness Lodge, Boardwalk, Beach Club, Dolphin, PO Riverside, AS Sports, AS Movies, Saratoga, Vero Beach, Hilton Head, Aulani, Disneyland Hotel, and Grand Californian.

  16. #15
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    That is awesome. Thank you for sharing with us. Always makes me feel good hearing how much a CM meant to a child.

    Quote Originally Posted by Gator View Post
    It's the CMs that go above and beyond that make us remember them and really love the whole Disney experience. I'll never forget some the CMs from our honeymoon. They're the reason I've been back 5 times since.
    Gator I also remember a castmember on our honeymoon in 1995 at the CR. We had just arrived and a young lady named Trudy made our honeymoon perfect. Funny how I can't remember someone's name that I met this morning, but after 17 years I still remember her very well.
    My first home is in Coastal Georgia, 30 feet from the saltwater marsh, and 3.5 hours from WDW!My second home is the Walt Disney World Dolphin Resort!CR,Poly,GF,BC,BW,WL,AKL,Dolphin,Swan,DL,CSR,POFQ,C BR,POP,AS,Vero.

  17. #16
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    Quote Originally Posted by dobby2010 View Post
    Thanks for sharing such a sweet story. Made me tear up! What a special memory for your daughter. Reminds me if when my sister was about six and we happened upon Aladdin and jasmine with no one else around and thy spent a good deal of time just chatting with her. Then when we left, jasmine gave her a kiss on her cheek that left a lipstick print. My sister wouldn't bathe til we got home lest it wash off. This is one of the reason why we spend our money visiting Disney. The cast members are second to none!
    Its funny you say that because on my first trip to disney world when i was 7, alladin kissed my cheek and i didnt want to wash it! I went home and told all my friends about how alladin liked me! Sounds like alladin and jasmine CMs are always awesome!
    First trip: 1999 AS Movies
    Stayed since at: AS Music, AS Sports, Contemporary, Fort Wilderness, Wilderness Lodge, Port Orleans FQ
    Next visit: October 15-22, 2016 [Port Orleans French Quarter]

    "In dreams you will lose your heartache.."

  18. #17
    Join Date
    Jan 2001
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    Thank you to all of you for your appreciation.
    WDW - 99 Off Site
    WDW - 00 C.Springs, Wilderness
    WDW - 01 POFQ, Boardwalk
    WDW - 02 C.Beach, POFQ, AK Lodge
    WDW - 04 Riverside
    WDW - 05 C.Springs
    WDW - 07 Riverside
    WDW - 11 C.Beach
    WDW - 12 POFQ
    WDW - 14 Riverside
    WDW - 15 POFQ
    WDW - 19 Wilderness
    WDW - 20 C.Beach

  19. #18
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    Awesome story. Thanks for sharing that!

    And, thank you for writing that note to her. More people should do that.
    Natalie
    INTERCOT Staff: Disneyland Resort-California, The Water Cooler

  20. #19
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    Quote Originally Posted by BrerGnat View Post
    And, thank you for writing that note to her. More people should do that.
    Thank you. We actually wrote two different thank you notes for two different, outstanding CMs. The second was for our Mousekeeper. We handed that one to the concierge. As I stated, this was a great trip to Walt Disney World. CMs were amazing!!!
    WDW - 99 Off Site
    WDW - 00 C.Springs, Wilderness
    WDW - 01 POFQ, Boardwalk
    WDW - 02 C.Beach, POFQ, AK Lodge
    WDW - 04 Riverside
    WDW - 05 C.Springs
    WDW - 07 Riverside
    WDW - 11 C.Beach
    WDW - 12 POFQ
    WDW - 14 Riverside
    WDW - 15 POFQ
    WDW - 19 Wilderness
    WDW - 20 C.Beach

  21. #20
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    That was great.CM's are 1 of the reasons we keep going back.....and there are still people that keep asking.."what's the deal,why do you keep going back time after time after time".They don't get the magic.
    Rob
    1. '66 Preview Center(baby),'71,'76,'86,'94-Offsite
    2. '95 AS Mus,'96 AS Sport,'97 AS Mov
    3. '99 CSR,'2000 CBR
    4. '01 AS Mov,'02 AS Mov
    5. '03-'04 Pop,CHRISTmas,New Years,Collective Soul
    6. '04 Pop,Halloween
    7. '05,'06,'07,'10 Pop,CHRISTmas
    8. '11 Pop,New Years,15th Wedding Anniversary

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