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  1. #1
    Join Date
    Sep 2002
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    Default Very pleasantly surprised today

    I just wanted to share something that happened this morning when I opened my e-mail. There was an e-mail from the CM at Narcoossee's thanking me for the e-mail I had sent to Disney about the service we received when we ate there last April.

    I know on the boards people say that the CM's get notified about when people right in, but it was so nice to hear back directly from the CM I wrote about.

    It feels good to give be able to give some of the "magic" back to the people who make our stay special.
    74 Off Site
    98 Contemporary & DCL inaugural cruise
    99 Dixie Landings
    00 Dixie Landings
    01 POR & DCL
    02 AKL & DCL
    03 VB
    04 DL GC
    05 ASSp, VWL, GF
    06 POFQ, CSR, OKW
    07 ASMo & VWL
    08 Pop VWL
    09 BW, POR, VWL, CSR
    10 WL
    12 VWL, AKL Club
    13 VWL, WL Club

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  3. #2
    Join Date
    Aug 2005
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    Goodness....that is extra special.

    I once wrote to AKL and thanked them profusely for EVERYONE giving us a good vacation. I'm telling you ---- it was the best we've ever had. Then, I wrote a letter to the management there.

    The manager called me about 1 month later and thanked me for the letter. Then, I also received a card of thanks.
    ASMusic 11-13 FREE dining
    CBR 11-12 FREE dining
    SSR & Universal/HRH 10-12
    POFQ 11-11-FREE dining
    Pop 12-10 FREE dining
    SSR (DVC) 12-09
    RPR (Universal) 3-09
    OKW (DVC) 12-08
    AS/S 10-08 FREE dining
    VWL (DVC) 1-08
    Poly 10-07
    SSR (DVC) 3-07
    CBR-09-06 FREE dining
    AKL 12-05
    Off-Site 90's 2x

  4. #3
    Join Date
    Jul 2007
    488.22 miles from Walt Dinsey World - Alabama
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    That is so neat! I'm so glad to hear that they do let the CM's know about positive emails from guests. I hope that Barry at LeCellier was given the email that I sent about his amazing service when we ate there this past December.
    At least 14 trips before 1988
    Off-site - 3-92
    Off-site - 2-01
    ASM - 5-02, 7-03
    CBR - 11-05, 2-10
    Off-site - 2-06
    Pop - 6-06, 2-08
    Poly -12-07
    Cor. S. - 6-2010
    Cor.S. - 10-11

    "A Dream is a Wish Your Heart Makes"

  5. #4
    Join Date
    Aug 2004
    West of Boston, MA
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    I sent an email about 2 servers we had last year, both of who went above and beyond for us. But I never heard anything back, maybe because I complained about our service at Kona. But I didn't do it to get a response, just to let them know that I was less than happy with being kept waiting for over an hour for our table.
    And the two servers knew we were on the DDP but didn't skimp on our service. They were very attentive. And if I remember right, I think Barry at LeCellier was one of them.
    ºoºKathyºoº TimeShare 12-12
    GKTW June 2011,Off site Feb/March 2011
    Dolphin and POFQ 8/10
    POFQ Sept 08
    ASMu Aug-Sept 07
    Dolphin & CS-12/05. Mousefest & Dis Cruise
    Dolphin & POR July 04,WDW-Dolphin June 02Dolphin 6/2000
    Swan 6/99 -Dolphin March 98, March 94
    +many more times offsite

  6. #5
    Join Date
    Feb 2006
    Long Island, NY
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    Wow! How wonderful that the actual CM called you!

    I sent an email a few months ago about all the wonderful service and magic we recieved on our trip in March. About 3 weeks after I sent it the phone rang one night and the caller ID said Disney-MGM studios (guess they didn't change the phone system yet) I nearly feel over! It was a wonderful CM from the corp offices at WDW thanking me for the email and letting me know how much they appreicate the feedback. She also told me that she would be forwarding the email to higherups in the company! Cool!

    4/87 offsite, 3/05 AKL, 10/06 WL, 3/08 GF, 1/09 WL, 3/09 Poly, 10/09 SSR, 1/10 AKV, 10/10 BLT, 12/10 AKV, 2/11 Poly, 5/11 BCV, 10/11 BLT, 12/11 WL, 5/12 1st Cruise on the Dream & BWV, 10/12 BLT!

    "...That's the real trouble with the world, too many people grow up." Walt Disney

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