DVC Hurricane Policy *UPDATE*

Disney Vacation Club Hurricane Policy Statement

From June 1st to November 30th, in the event a hurricane warning is issued by the National Hurricane Center for the Orlando area, Vero Beach area, Hilton Head Island, Oahu or for the Member's place of residence within 7 days before the scheduled arrival date, the Member may call Member Services prior to check-in to cancel or reschedule, based upon availability, their Disney Vacation Club Resort reservation without any cancellation or modification penalty.

Note: This policy pertains to hurricane warnings only. Other weather advisory levels are handled on a case by case basis and Members should contact Member Services.

Good to know! Thanks Lynn!

For those that are cancelling, please read below on steps necessary to get points from holding and other info

Canceling Your Reservation

If you must cancel your reservation due to Hurricane Irma, all Vacation Points and Reservation Points will be returned to the Membership in the way they were utilized for the reservation.

If you used Vacation Points to make reservations at a Disney Vacation Club Resort, then your reservation can be canceled online. Once canceled, please email Member Services to have your Vacation Points removed from the holding account. Be sure to include the following information in your email

• Your name
• Reservation number
• Description of your request

Member Services will make the necessary adjustments within 4 weeks. For all other types of reservations, please call Member Services at (800) 800-9800 or (407) 566-3800. You must be at least 18 years of age to call.

Extending Your Reservation
If you are already at a Disney Vacation Club Resort and wish to extend your reservation, please visit the Resort front desk to check availability. You may be able to extend your stay, based on availability.

Refunds for Early Checkout or Resort Evacuation
If you are already at a Disney Vacation Club Resort and wish to check out early due to Hurricane Irma, please visit the Resort front desk to check out and request a refund. The following refund policy will apply:

• For Cash Reservations: The front desk will refund any nights not used.
• For Vacation Points and Reservation Points: The Resort will communicate with Member Services to return Vacation Points and Reservation Points to the Membership in the way they were utilized for the reservation.

In the event of a Resort evacuation, the same refund policy will apply. Be sure to check with the front desk to check out and request your refund.