Originally Posted by
gallicdenis
I was pleasantly surprised this Sunday. I received a phone call from DVC regarding my note to them regarding the new points chart. He stated that he wanted to clarify my concerns so that he could relate them back to the decision-making folks accurately. In a nutshell he stated that DVC is concerned about the impact their decisions make on its members and that they respond, via phone call, to every email, letter, or phone call, regarding DVC concerns. I am continuall impressed with the extra efforts or, as Walt Disney called it, "plusing." This goes a long way to reinforce my positive feelings about Disney and DVC. My voice may not result in any changes but at least I feel that I was heard. :mickey: