Originally Posted by
GAN
If you don't mind, I'll disagree with some responses for you. There is absolutely no reason for a CM to react the way they did in the circumstances you describe -and it has nothing to do with the money you spent on your vacation. We're talking basic customer service skills, of which Disney used to strive(and I would hope still does) to offer at the highest levels. Not saying that a CM has to be nice and sweet irregardless of the situation, I'm sure there are times when they would need to forcefully get the point across -as in actual safety concerns. The fact is, I've seen it done hundreds of times in just the right way -where the CM got the point across without being rude. I probably would have mentioned the situation to a manager -if nothing else, to help them fix a potential issue. If the CM couldn't stay calm, maybe they're better suited for a different position. Not to say it's easy under the conditions, but if it was easy anyone could do it.